Best Western Hollywood Plaza Inn Hotel - Hollywood Walk of Fame LA

This hotel is highly regarded for its exceptional location, offering unparalleled access to the heart of Hollywood, making it an ideal choice for concert-goers attending events at the Hollywood Bowl and sightseers eager to explore the Walk of Fame and other iconic attractions. Guests frequently commend the friendly staff and the overall cleanliness of the premises, contributing to a pleasant stay. While some aspects of the hotel reflect its older, motel-style design, many find it offers good value for money. It is particularly well-suited for families and budget-conscious travelers seeking convenience and a central base for exploring the city. To maximize comfort, guests might consider requesting a room away from the main street to mitigate noise, and be prepared for the additional cost and potentially tight spaces associated with on-site parking.

Facilities & Amenities
The hotel provides a range of amenities that enhance guest convenience, including a swimming pool and jacuzzi, which many guests appreciate for relaxation, though some note they can be dirty or have limited operating hours. For longer stays, a laundry facility is available. Rooms are equipped with practical features such as a coffee maker, microwave, and refrigerator, which are highly valued for storing food and drinks. While some guests find the overall facilities to be basic, the presence of vending machines and reliable Wi-Fi throughout the property adds to the convenience. An elevator is available, though some guests have experienced it being out of service or noted it as the sole option for the entire building.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests report their rooms are clean and well-maintained, with some praising daily housekeeping. However, a significant number of reviews highlight issues such as dirty floors (leaving socks black), stained walls, and unpleasant odors, including musty, cigarette, or even pet urine smells. Some guests also reported encountering roaches or bedbugs. Regarding comfort, opinions on the beds vary, with some finding them comfortable and others describing them as too hard or worn out. Noise levels are a frequent concern, stemming from street traffic, loud neighbors, and early morning staff activities like cleaning carts. Bathrooms are described as either spacious or small, with some issues noted like low toilets, inconsistent shower pressure or water temperature, and visible grout or mold.

Dining & Food Quality
While the hotel does not offer complimentary breakfast, an attached restaurant provides a convenient option for a paid meal. Many guests highly praise the on-site restaurant, particularly its Mexican cuisine, describing the food as delicious and offering good value. The coffee served is also frequently commended. Some guests, however, note that the restaurant's menu might have a limited variety. For those seeking alternative dining experiences, the hotel's prime location means there are numerous restaurant options within easy walking distance, including a well-known chain restaurant located right next door, providing additional choices for meals and snacks.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering exceptional proximity to key Hollywood attractions. Guests can easily walk to the Hollywood Walk of Fame, the Chinese Theatre, and the Hollywood Bowl, making it an ideal base for concerts and sightseeing. It also provides convenient access to Universal Studios via a short drive or ride-sharing service. While the location is highly convenient, some guests express concerns about the surrounding area, noting the presence of homeless individuals and general street conditions, which can make some feel uncomfortable, particularly at night. Despite this, many guests feel safe within the hotel premises. Parking is available on-site, though it comes with an additional fee and spaces can be tight, making navigation challenging, especially during busy periods.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness and helpfulness. Guests frequently commend their accommodating nature, noting their willingness to assist with various requests, from providing extra towels and cribs to offering directions and recommendations. The check-in and check-out processes are generally described as quick and smooth. Many reviews highlight specific instances of staff going above and beyond, such as assisting guests with disabilities, offering room upgrades to rewards members, or resolving issues promptly. Housekeeping is often praised for maintaining clean rooms and providing daily service. Overall, the staff's dedication to providing excellent customer service is a recurring theme, significantly contributing to a positive guest experience.

Additional Information
A significant point of discussion among guests is the parking policy, which requires an additional daily fee and is often described as expensive, with some guests feeling it should be included in the room rate. The parking spaces themselves are frequently noted as being very tight, posing a challenge for larger vehicles, and navigating the lot can be difficult due to heavy street traffic. Some guests also mention that the hotel has an older, motel-style design, with room doors opening directly to the exterior, which might not align with expectations for a traditional hotel. While many appreciate the convenience of in-room amenities, some guests express disappointment that fresh water bottles are not provided daily, and there are occasional complaints about the quantity or quality of towels supplied.