Best Western Hotel Madison

This hotel is highly regarded for its exceptional proximity to the Milano Centrale train station, making it an ideal choice for transit travelers and those planning day trips to other Italian cities. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the generally friendly and professional demeanor of its staff. Its strategic location also appeals to business travelers due to easy access to the city's financial district and public transport. For sightseers, the hotel provides a convenient base for exploring Milan, with the metro station just steps away. To enhance your stay, consider taking advantage of the numerous local restaurants and cafes in the vicinity, and be aware that while most rooms are quiet, some guests recommend requesting a room away from the street for optimal tranquility.

Facilities & Amenities
The hotel offers a range of amenities designed to enhance guest comfort and convenience. Guests appreciate the reliable and fast Wi-Fi connectivity throughout the property. Rooms are generally well-equipped with a kettle for coffee and tea, a mini-fridge, and a TV. Many reviews mention the provision of thoughtful touches such as slippers and bathrobes, adding to the sense of comfort. The presence of a bidet in the bathrooms is also noted by some guests. While the elevator is described by a few as narrow and slow, it serves its purpose. The hotel also features meeting rooms, catering to the needs of business guests.

Cleanliness & Room Comfort
Guests overwhelmingly praise the hotel's cleanliness, describing rooms and bathrooms as spotless and well-maintained. The beds are frequently noted for their comfort, ensuring a restful night's sleep. While many rooms are described as spacious and modern, particularly the renovated ones and family suites, some standard rooms are considered quite small. Bathrooms are generally clean and well-appointed, often featuring large showers, though a few guests reported minor issues like mold in corners or slow drainage. Noise levels receive mixed feedback; most guests find their rooms quiet, but some mention thin walls leading to noise from neighboring rooms or the street. The air conditioning system is generally effective, though some guests experienced issues with temperature control or stuffiness.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests. It is described as excellent, varied, and of good quality, offering a wide selection of both sweet and savory options. Many appreciate the ample choices available, including fresh food and good coffee. The breakfast area itself is often noted as inviting and elegant. While the hotel does have an on-site restaurant, feedback on its food quality is mixed; some guests found the simple meals good, but a few were disappointed with the quality and price of specific items like the "pinsa."

Location & Accessibility
The hotel's central location is its most significant advantage, situated just a few minutes' walk from the Milano Centrale train station. This proximity makes it incredibly convenient for guests arriving by train or planning to use the rail network for day trips to other cities. The Metro station is also directly accessible from the train station, providing easy and quick access to Milan's city center and other attractions. For those traveling to or from the airport, airport buses are readily available across the street from the train station. The hotel is located on a generally quiet street, despite its central position, and is surrounded by numerous restaurants and food options.

Staff & Service
Most guests consistently praise the hotel's staff for their friendliness, helpfulness, and professionalism. The reception team is frequently highlighted for their warm welcome, efficiency during quick check-in processes, and willingness to accommodate requests, such as early check-ins or room changes. Guests appreciate the staff's attentiveness and their readiness to provide information and assistance. While the vast majority of reviews commend the excellent service, a few guests experienced rigidity regarding hotel policies, particularly concerning booking modifications, which led to frustration. Overall, the staff's commitment to guest satisfaction is a recurring positive theme.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, particularly on its exterior facade, which may involve scaffolding and coverings. While these works aim to modernize the building and have resulted in updated, more spacious, and comfortable rooms inside, some guests noted potential issues with noise or dust during their stay, and obstructed views from windows. The hotel also maintains a pet-friendly policy, accommodating guests traveling with their animals. Some reviews indicate that the hotel can be quite rigid with its cancellation and modification policies, which guests should carefully review before booking to avoid potential issues.