Boutique Hotel Dieci

This hotel is frequently praised for its excellent breakfast and charming courtyard, offering a pleasant and memorable stay. Its convenient location with strong public transport links makes it an ideal choice for sightseers and business travelers needing easy access to the city center or the university campus. Solo travelers and those seeking good value also find it appealing due to its clean, comfortable, and well-connected environment. Guests consistently highlight the hotel's overall cleanliness and the generally friendly demeanor of its staff. To make the most of your visit, consider requesting a room facing the back of the hotel to minimize street noise, and be sure to utilize the readily available public transportation options right outside the door for seamless city exploration.

Facilities & Amenities
The hotel provides a range of amenities, though some are noted as needing updates. Guests appreciate the reliable Wi-Fi connectivity throughout their stay. Rooms are equipped with a minibar and a deposit safe, adding convenience for personal belongings. However, the television sets are often described as old, lacking modern streaming capabilities. Feedback on the air conditioning is mixed, with some guests finding it loud, ineffective, or too strong, while others report issues with it not working properly. The hotel features a pleasant courtyard or garden area where guests can relax, particularly during breakfast. Access to the upper floors is via an elevator, though the reception area is located in the basement, requiring guests to navigate a few steps, which can be challenging with heavy luggage. Some guests noted the absence of a kettle for in-room tea or coffee.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as impeccably maintained and tidy. However, the room size is a frequent point of discussion, with many finding single rooms particularly small, cramped, or tiny, which can be challenging with larger luggage. While some guests report comfortable beds and a restful night's sleep, others found the beds hard or uncomfortable, with one mention of a plasticized mattress cover. The bathroom facilities are generally clean, but a recurring complaint is the absence of a bidet, which some guests find unusual for a four-star hotel in Italy. Issues with shower doors not closing properly, leading to water on the floor, have also been noted. Noise levels are a significant concern for some, with reports of street noise, sounds from neighboring rooms, and even running water or ceiling noise impacting sleep quality. The overall decor and furniture are often described as old or dated, suggesting a need for renovation.

Dining & Food Quality
The breakfast at this hotel receives overwhelmingly positive feedback, frequently described as excellent, superb, and delicious. Guests praise the variety and quality of the offerings, which include a wide selection of pastries, cakes (often homemade), fresh fruit, and savory options like scrambled eggs, cheeses, and cold meats. The breakfast staff are consistently highlighted as friendly, professional, and helpful, contributing to a pleasant dining experience. While the buffet is generally well-stocked, some guests noted that items could be slow to be refilled at times. The coffee from the automatic machine received mixed reviews, with some finding it unsatisfactory, though the overall quality and selection of food are considered a significant highlight of the stay, with some guests even receiving packed breakfast boxes for early departures.

Location & Accessibility
The hotel boasts a convenient location, particularly for those utilizing public transportation. A bus stop is situated directly in front of the hotel, providing easy access to various parts of the city, including the central train station. The metro station (Piola) is also within a 5 to 15-minute walk, further enhancing connectivity. While not in the immediate city center, its position is ideal for reaching the university campus (Politecnico) and offers good links to Linate airport. The surrounding area is described as a generally quiet, residential neighborhood known as "città studi," featuring a selection of restaurants, pubs, and green spaces. Some guests noted that while the area is quiet, rooms facing the main road can experience street noise. For guests arriving by car, street parking is available, and it is free on weekends. However, the hotel's reception is located in the basement, requiring guests to descend a few steps, which can be inconvenient with luggage.

Staff & Service
Most guests praise the hotel staff for their friendliness, helpfulness, and professional demeanor, contributing to a welcoming atmosphere. The check-in process is generally described as quick and efficient, with some guests appreciating the flexibility for early check-in. Staff members are often commended for providing accurate information regarding public transport and for accommodating special requests, such as early breakfast or a cappuccino to go. However, some guests experienced less positive interactions, describing certain reception staff as less helpful, arrogant, or not smiling, and in isolated cases, using an aggressive tone. There were also instances where staff did not offer assistance with luggage at the entrance or seemed indifferent to issues like delayed taxis. Despite these isolated concerns, the overall sentiment highlights a commitment to service, with housekeeping staff also receiving positive mentions for their attentiveness.

Additional Information
Guests frequently note that the hotel, despite its official four-star rating, appears to be an older property in need of renovation, with some suggesting it aligns more with a three or even two-star classification due to its vintage aesthetic and certain outdated elements. The hotel operates with a policy of payment at check-in, which some guests found unusual, and a requirement to leave identification at the reception each time keys are collected, a practice perceived as anachronistic by some. While the hotel is generally considered to offer good value for money, particularly given its location and breakfast quality, some guests felt the pricing was high for the amenities and room size provided. Mosquitoes were occasionally reported in rooms and the garden, which could be a minor inconvenience. The architectural structure, with its basement reception, may pose challenges for guests with reduced mobility.