citizenM Schiphol Airport hotel

This hotel offers a distinctive and high-tech urban escape, celebrated for its exceptional proximity to the airport, making it an ideal choice for layover travelers and those with early flights. Its signature feature is the seamless integration of modern design with functional, compact rooms, all controlled via an intuitive iPad system. Guests consistently highlight the hotel's cleanliness, comfortable beds, and the attentive service provided by the staff. For solo travelers, the efficient room layout is particularly well-suited, while tech-savvy guests will appreciate the innovative controls. To maximize your stay, consider requesting a room with a view of the runways for a unique experience, and take advantage of the convenient covered walkway directly from the airport terminal.

Facilities & Amenities
The hotel provides a range of modern facilities designed for convenience and comfort. Guests frequently praise the self check-in and check-out kiosks, noting their efficiency and ease of use, often with helpful staff on hand for assistance. The common spaces, including the lobby and bar area, are described as plentiful, welcoming, and cozy, offering comfortable seating for relaxation or work. A key feature is the iPad control system in each room, which allows guests to manage lighting, temperature, television, and automatic blinds, creating a personalized ambiance. While the rooms do not include a coffee maker or refrigerator, the hotel’s communal areas offer alternatives. Free Wi-Fi is consistently available and noted for its speed, ensuring guests remain connected throughout their stay.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as immaculately maintained and spotless. The beds receive widespread praise for being exceptionally comfortable and spacious, often king-sized, ensuring a restful night's sleep. Despite the hotel's proximity to the airport, rooms are remarkably soundproof, providing a quiet environment. However, the room size is frequently noted as small, compact, or tiny, which some guests find challenging for managing luggage or for more than one person. The bathroom layout is a distinctive feature, with glass-enclosed shower and toilet pods located within the main room, which some guests find unique and modern, while others mention a lack of privacy, especially when sharing. Some guests have also noted a lack of in-room amenities such as storage space or a kettle.

Dining & Food Quality
The hotel offers a variety of dining options, with the breakfast receiving mixed but generally positive feedback. Most guests describe it as good, great, or healthy, with a decent variety of options available in a buffet style, including hot items and quality coffee. However, some guests find the breakfast to be somewhat basic or not worth the cost. The restaurant and bar areas are popular, known for their lively atmosphere and being open 24/7, providing flexibility for travelers. The food quality from the bar menu is varied; some guests praise it as excellent, highlighting specific items like pizza or Korean chicken, while others find the menu limited, portions small, or the quality inconsistent for the price.

Location & Accessibility
The hotel's central location is a major highlight, consistently praised for its exceptional proximity to the airport. Guests report a very short and easy walk, typically 5-10 minutes, from the terminal, often via a covered walkway, which is particularly convenient regardless of weather conditions. This direct access makes it ideal for travelers with early flights or short layovers. The hotel is also conveniently situated near the train station within the airport, providing quick and easy access to the city center, usually within 15-20 minutes. While most guests find the hotel's location and access straightforward, some have noted that airport signage can be confusing, making the initial journey to the hotel a bit challenging. Parking is not available directly on-site, requiring guests to utilize off-site options.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their welcoming demeanor, professional approach, and willingness to assist with various requests, contributing significantly to a positive experience. The check-in and check-out process, primarily handled through self-service kiosks, is described as smooth, quick, and efficient, with staff readily available to provide support when needed. Guests appreciate the proactive assistance, such as help with luggage or explaining room features. While the staff are highly regarded, some guests have noted that the primary language spoken by staff is English, which can occasionally pose a minor challenge for non-English speaking visitors.

Additional Information
The hotel's overall concept is often described as funky, chic, and high-tech, offering a unique and modern experience. However, some guests have reported issues with the air conditioning, finding rooms to be too cold or the temperature controls ineffective, which can impact comfort. While the iPad room controls are generally appreciated, a few guests found them challenging to master initially. The hotel's design, with its compact and efficient use of space, is well-suited for short stays, though some guests mention a lack of traditional storage. A recurring point of feedback is the observation that staff primarily communicate in English, which some Dutch-speaking guests found surprising. The hotel does not offer on-site parking, requiring guests to use nearby airport parking facilities.