Clerici Boutique Hotel

The hotel offers a boutique experience with a unique and quirky decor, making it a memorable choice for travelers seeking something different. Its signature feature is its prime central location, placing guests within a few minutes' walk of major attractions like the Duomo and La Scala. This makes it an excellent fit for sightseers and solo travelers who prioritize accessibility to the city's highlights. While many guests praise the friendly staff and overall cleanliness, a recurring theme is the challenge with room temperature control, particularly the air conditioning, and significant noise levels from both inside and outside the hotel. To ensure a more comfortable stay, guests are advised to request a room away from street noise or restaurant kitchens and consider bringing earplugs, especially during warmer months when windows might need to be opened.

Facilities & Amenities
The hotel provides several convenient amenities for guests, including free Wi-Fi which is generally reported as strong, though some guests on higher floors experienced connectivity issues. Rooms are equipped with coffee machines and a generous supply of capsules, along with extra toiletries like toothbrushes and razors, which are appreciated thoughtful touches. While the hotel features an elevator, some guests note it is small, slow, and occasionally out of service, requiring them to carry luggage up stairs, especially as there are small flights of stairs before reaching it. There is no dedicated in-room dining service, and the hotel's bar is sometimes reported as not being open, which can be an inconvenience for guests seeking on-site refreshments. The hotel also offers luggage storage after checkout, which many guests find helpful.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many describing rooms as spotless and well-maintained, though some isolated reports mention unclean rooms, red tap water, or a persistent foul odor resembling sewage in hallways and rooms. Room comfort receives mixed reviews; while some find rooms spacious and beds comfortable, others describe them as small, dark, and with uncomfortable or noisy beds. A significant and frequent concern is the air conditioning, which many guests report as weak, centrally controlled, or completely non-functional, leading to uncomfortably hot rooms, especially during warm periods. This often necessitates opening windows, which then exposes guests to considerable street noise from traffic, construction, or nearby restaurant kitchens, as well as mosquitoes. Some also note poor lighting in rooms and bathrooms, and issues with hot water or the shower itself.

Dining & Food Quality
The hotel's breakfast service receives varied feedback. Many guests appreciate the good variety and quality of the offerings, including good coffee, and find it sufficient for a pleasant start to the day. However, a notable number of reviews describe the breakfast as very basic, limited, or poor, with some mentioning a lack of hot food options or issues with food freshness, such as spoiled mozzarella. The breakfast area itself is often described as small and located in a basement, which some find less appealing. The hotel does not offer in-room dining or a full-service restaurant, and the availability of the bar is inconsistent, sometimes being closed.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within a short walking distance of key attractions such as the Duomo, La Scala, and the Galleria. It is also conveniently close to shopping districts and numerous restaurants, making it ideal for exploring the city on foot. While situated on a side street that some find quiet, many guests report significant street noise throughout the night, particularly from traffic and nearby restaurant operations. Accessibility to the hotel can be challenging, as it is difficult to reach directly by car or taxi, and guests often need to navigate a small flight of stairs before reaching the elevator. Public transport, including a metro station, is also easily accessible, providing further convenience for city exploration.

Staff & Service
The staff at the hotel generally receives high praise for being friendly, helpful, and welcoming, with many guests highlighting their attentiveness and willingness to assist with requests and provide local recommendations. The check-in and check-out processes are often described as quick and efficient. However, there are notable instances of negative feedback, with some guests reporting unhelpful, dismissive, or even rude staff interactions, particularly concerning issues like room problems or requests for late check-out. Some guests also experienced a lack of assistance with luggage upon arrival and difficulty in obtaining official complaint forms. Overall, while many guests commend the attentive service, a minority encountered significant challenges with staff responsiveness and problem resolution.

Additional Information
Several guests reported significant issues with ongoing refurbishment or construction noise, which was not disclosed at the time of booking and caused disturbances early in the morning. A major recurring problem is the presence of mosquitoes in rooms, even with windows closed, and some severe instances of bed bugs and ants were also reported, leading to highly uncomfortable stays. There were also serious safety concerns raised by some guests, including being locked inside the hotel without an exit and issues with contaminated water initially running red. Other miscellaneous points include a pet-friendly policy, a strong, pervasive sewage smell in common areas, and a lack of readily available irons. Some guests also felt the hotel's four-star rating was misleading given the condition and services provided.