Crowne Plaza Los Angeles Harbor Hotel by IHG

The hotel's signature feature is its exceptional convenience for cruise passengers, offering a seamless pre- and post-cruise experience with its dedicated shuttle service and comprehensive cruise packages that often include parking. Guests consistently highlight the friendly and helpful staff who go above and beyond to assist with various needs, from check-in to local recommendations. While many rooms are praised for their spaciousness and comfortable beds, some guests note that the decor appears dated and could benefit from refurbishment. This hotel is an ideal fit for cruisers seeking proximity to the port, families looking for comfortable accommodations before their voyage, and sightseers interested in exploring the local attractions within walking distance. To enhance your stay, it is advisable to book the cruise package for included parking and shuttle services, and to reserve your shuttle spot to the port in advance due to high demand. Exploring the vibrant local dining scene on foot is also highly recommended.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays, though feedback is mixed on some aspects. The pool and hot tub areas are available for relaxation, with some guests finding them pleasant, while others note issues with lighting, heating, or cleanliness. A well-equipped fitness center is appreciated by those looking to maintain their workout routines, featuring up-to-date equipment. Free Wi-Fi is generally reliable, allowing guests to stay connected. For convenience, a small on-site store or pantry is available for snacks, though many guests find the prices to be quite high. The elevators are frequently mentioned, with some guests experiencing issues such as slow service or temporary breakdowns, leading to frustration. Some rooms are noted to lack a safe, which can be an inconvenience for guests wishing to secure valuables. Additionally, the availability and functionality of ice machines on various floors receive mixed comments.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied, reflecting the hotel's age. Many guests praise the comfortable beds and quality linens, ensuring a restful night's sleep, and appreciate the generally quiet atmosphere of the rooms. However, a significant number of reviews highlight that the rooms appear dated and show considerable wear and tear, with issues such as peeling wallpaper, worn carpets, and ripped or broken furniture. While some find the bathrooms spacious, others report them as outdated, with concerns about leaking faucets, lack of proper ventilation, or insufficient towels. In-room amenities like the coffee maker and mini fridge are generally well-received. The air conditioning system is frequently mentioned, sometimes for being noisy or ineffective at cooling. Additionally, some guests note that the lighting in the rooms is often dim, and the TV placement can be awkward, impacting the overall comfort and functionality.

Dining & Food Quality
The hotel's dining options generally receive positive remarks, particularly the breakfast buffet. Most guests describe the breakfast as delicious, plentiful, and offering a wide variety of options, including hot and cold dishes, with some even calling it the best hotel breakfast they've experienced. While many appreciate the quality and selection, some note that the buffet can be expensive if not included in a package, and occasionally items are not warm enough. The on-site restaurant provides convenient dinner options, with guests finding the food quality to be good, though some comment on slow service during busy periods or a somewhat limited menu. The bar and lounge area are popular spots, praised for their good selection of drinks, pleasant atmosphere, and the availability of a happy hour, making it a comfortable place to unwind after a day of travel.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, especially for cruise passengers due to its extreme proximity to the San Pedro cruise port. Many guests appreciate the convenience of being within walking distance to a variety of restaurants, shops, and local attractions such as the USS Iowa battleship museum and the Maritime Museum, making it easy to explore the area on foot. The surrounding neighborhood is generally described as safe and vibrant, with well-lit streets for evening strolls. Parking is a frequent topic, with guests noting that it is available, often in a secure underground garage, but typically comes with a significant daily fee unless included in a specific cruise package. The hotel is also conveniently accessible from both Long Beach Airport and LAX, with ride-share services being a common mode of transport.

Staff & Service
The staff at the hotel consistently receives outstanding praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to go the extra mile to ensure a pleasant stay, from providing local recommendations to resolving issues promptly. The check-in process receives mixed feedback; while many experience a quick and easy arrival, others report lengthy lines and unorganized procedures, especially during peak cruise embarkation times. The shuttle service to the cruise port is highly valued, described as efficient and on time, making pre-cruise logistics seamless. Housekeeping is generally seen as maintaining clean rooms, though some guests occasionally report oversights like missing towels. Many loyal guests appreciate the recognition of their loyalty status, which often comes with added perks. Furthermore, the staff's ability to resolve problems quickly and effectively is a recurring positive theme.

Additional Information
For guests planning a cruise, the hotel's cruise package is highly recommended, often described as an excellent value that bundles an overnight stay with parking for the duration of the cruise and convenient shuttle service to the port. IHG members frequently highlight the benefits of their loyalty program, including room upgrades and other perks, which enhance their stay. The presence of rental car facilities within steps of the hotel is a significant convenience for travelers needing transportation beyond the immediate area. However, some guests express frustration regarding the hotel's policy of a $100 deposit hold upon check-in, which is sometimes not clearly communicated beforehand. It is also important to note that the hotel does not provide an airport shuttle, requiring guests to arrange their own transport from the airport. Many guests enjoy the spaciousness of specific room types such as junior suites and corner rooms, which often offer pleasant views. Additionally, the hotel's proximity to the USS Iowa museum is a popular point of interest for visitors. Feedback on water pressure and consistent hot water in showers is mixed.