Dragonfly Hotel- The Art Hotel

The hotel offers a memorable hospitality experience, often praised for its unique room designs, such as the "cave" or "Kab" categories, which many guests receive as complimentary upgrades, adding a distinctive touch to their stay. Its strategic proximity to the airport and central location make it highly convenient for various travelers. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the staff. It is an ideal choice for families seeking a well-maintained and accessible base for short city stays, and equally suitable for couples looking for a pleasant and comfortable retreat. Business travelers also find it convenient due to its location in the business district. To ensure a smooth experience, guests are advised to clarify all amenities and potential charges, such as for early check-in or airport transfers, upon arrival.

Facilities & Amenities
The hotel provides a range of facilities aimed at guest comfort, though some aspects are currently undergoing renovation. Guests generally find the Wi-Fi to be available, though some report it can be unstable or slow, requiring frequent re-connection. While the elevator is described as small, it is clean and well-maintained. Some rooms feature a projector instead of a traditional television, and guests note that air conditioning can sometimes be centralized or difficult to adjust, leading to rooms being too cold or warm. There are mentions of a lack of certain in-room amenities like a refrigerator in some rooms, or insufficient toiletries. The hotel is currently undergoing significant renovation, which means some areas may appear as a construction site, impacting the overall ambiance and potentially causing noise during the day.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its clean rooms and overall well-maintained environment. Many describe the beds as comfortable, ensuring a restful night's sleep, and appreciate the spacious bathrooms with good water supply. However, some guests have reported issues with noise levels, particularly from street traffic, ongoing construction, or service doors, which can be disruptive even at night. There are isolated comments about smelly carpets or linens, and some instances of mosquitoes or insects being present in rooms. While many rooms are praised for their condition, a few reviews mention rooms appearing old or run-down, and some find the room sizes to be smaller than expected. Despite these varied experiences, the hotel generally receives positive remarks for its commitment to cleanliness.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly regarding the breakfast and room service. The breakfast spread is often described as good, offering a variety of options, predominantly Indian fare. While many guests enjoy the authentic local dishes, some international visitors note that the food can be quite spicy and express a desire for more non-spicy or Western selections. The room service is consistently praised for its speed, efficiency, and the high quality of the food, with many finding it delicious and very reasonably priced. Guests appreciate the convenience of 24/7 room service. The restaurant atmosphere is generally satisfactory, though some mention limited seating arrangements. Overall, the hotel's culinary offerings contribute positively to the guest experience.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for travelers seeking convenience. It is strategically positioned within a business district and offers excellent proximity to the airport, often just a 10 to 30-minute drive away, with many guests appreciating the complimentary airport transfers. The hotel is also conveniently located near public transport options and various shops and eateries, making it easy for guests to explore the surrounding area. Its accessibility from key points and suitability for those needing to be near specific venues, such as exam centers, are frequently highlighted. While the immediate surroundings can be busy, the location is generally considered safe and provides easy access to different parts of the city.

Staff & Service
The hotel staff consistently receives high praise for their cooperative, friendly, and professional demeanor. Many guests highlight their attentiveness and willingness to go above and beyond to assist with requests, contributing to a very positive and memorable stay. The check-in and check-out process is often described as quick and smooth, and room service is noted for its promptness. Guests appreciate the accommodating nature of the team, including housekeeping and front desk personnel, who are often commended for their helpfulness. However, a few guests have reported isolated instances of rude staff, particularly at the reception, and some communication issues regarding billing or amenities. Despite these few exceptions, the overwhelming sentiment is that the staff provides excellent and warm hospitality.

Additional Information
Guests should be aware that the hotel is currently undergoing significant renovation, which may impact the appearance of certain areas and lead to some construction noise during the day. While the hotel aims to provide a seamless experience, some guests have reported issues with billing discrepancies, including instances of double charging or unexpected fees for services like early check-in or airport transfers that were initially believed to be complimentary. There have also been isolated reports of overbooking, leading to guests being asked to move to alternative accommodations. It is advisable for guests to confirm all charges and booking details upon arrival to prevent misunderstandings. Additionally, some guests have noted the presence of mosquitoes in rooms, suggesting bringing personal repellent.