Fortune Select Exotica, Navi Mumbai - Member ITC's Hotel Group

The hotel is widely recognized for its exceptional staff hospitality, with numerous guests highlighting the team's cooperative, friendly, and attentive nature, making every stay comfortable and memorable. A signature feature that delights many is the rooftop swimming pool, consistently praised for its cleanliness and inviting atmosphere, especially enjoyed by families and those seeking relaxation. Its prime location in Navi Mumbai, close to the beach, restaurants, and shopping, makes it an excellent choice for sightseers and business travelers alike, offering convenience and accessibility. While the hotel generally receives positive feedback for its comfortable rooms and good breakfast, some guests note that the property is undergoing renovations, which can sometimes lead to noise or older room interiors. For an optimal experience, guests might consider inquiring about recently renovated rooms and confirming event capacity if planning a large gathering, as the hotel's banquet services are better suited for more intimate events.

Facilities & Amenities
Guests frequently commend the hotel's rooftop pool, describing it as clean, well-maintained, and a delightful amenity, particularly enjoyed by families. The gymnasium is also noted as well-equipped, offering a good space for workouts, sometimes with an instructor available. While free Wi-Fi is provided, some guests have reported issues with slow speeds or intermittent connectivity. The rooms are generally equipped with convenient amenities such as electric kettles and cloth irons. However, some reviews indicate that the property is undergoing renovations, which may affect the availability or condition of certain facilities, and some older TVs in rooms may lack modern features like streaming capabilities. The presence of ice machines and vending machines adds to guest convenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, with many appreciating the comfortable beds that ensure a restful night's sleep. The bathrooms are often described as spacious, with some featuring bathtubs and providing an endless supply of hot water. However, feedback on room comfort is mixed, with some guests noting that the property feels old and that room interiors, including furniture and bathroom fittings, could benefit from modernization. There are occasional reports of AC leakage, stink (like smoke), and even the presence of mosquitos or cockroaches in some rooms. Noise levels can also be a concern, particularly due to ongoing renovation work or proximity to busy areas, suggesting that rooms may not always be adequately soundproof.

Dining & Food Quality
The breakfast buffet consistently receives high praise, with guests describing it as delicious, lavish, and offering a wide variety of options, including freshly prepared items. Many guests highlight the quality and taste of the food served in the restaurant, noting a good ambiance and attentive service. However, feedback on overall food quality is quite mixed, with some guests expressing significant disappointment, citing issues such as extremely low quality, poor serving, or even stale and tasteless items, particularly for in-room dining. Some found the food to be very costly for the quality received, and a few mentioned limited vegetarian options. While the dinner buffet is generally well-regarded, the consistency of food quality across all dining experiences appears to vary.

Location & Accessibility
The hotel boasts a highly advantageous central location in Navi Mumbai, making it a convenient base for both leisure and business travelers. Guests appreciate its proximity to various attractions, including a short walk from the beach, and easy access to numerous restaurants and shopping places. It is situated on Palm Beach Road, known for its good locality and peaceful atmosphere, with many eating joints nearby. The hotel is well-placed for exploring Navi Mumbai, offering good accessibility for transport and being within walking distance from major commercial complexes. For those arriving by car, the hotel provides ample parking facilities, which are described as outstanding. However, some guests note that the area offers fewer sightseeing opportunities compared to other parts of Mumbai, and the steep ramp approach for vehicles at the entrance can be a minor inconvenience.

Staff & Service
The hotel staff consistently receives overwhelming praise for their exceptional hospitality and attentive service. Guests frequently highlight their cooperative, friendly, and polite behavior, noting that the team goes above and beyond to ensure a comfortable and memorable stay. The front office staff is commended for their quick check-in and smooth check-out processes, often assisting with luggage and providing comprehensive information about hotel services. Many reviews specifically mention individual staff members for their helpfulness, warmth, and willingness to accommodate requests, from housekeeping to restaurant service. While the vast majority of feedback is positive, a few isolated comments mention instances of staff being less proactive or appearing disorganized, particularly during large events, but these are exceptions to the generally high standard of customer service.

Additional Information
Guests should be aware that the hotel is currently undergoing renovation, which may result in some construction noise during the day and occasional paint smells. While the hotel offers banquet services, some reviews suggest that these facilities are better suited for smaller gatherings, as events exceeding 300 guests have reportedly faced challenges with understaffing and coordination. On a positive note, the staff has been lauded for their integrity, with one instance of them going the extra mile to return forgotten personal items. Some guests have noted that the hotel's policy regarding booking modifications or cancellations can be rigid, even when external booking platforms offer more flexibility. Additionally, a few older rooms have been reported to have issues such as AC leakage or the presence of pests.