Greymouth Kiwi Holiday Park & Motels

The hotel's signature feature is its direct and convenient beach access, allowing guests to enjoy early morning walks and stunning sunsets just steps from their accommodation. This makes it an ideal choice for beach lovers and families seeking easy outdoor recreation. While many guests praise the friendly and accommodating staff and the overall cleanliness of the property, a significant number of reviews highlight that the facilities are dated and in need of renovation. The hotel is also notably pet-friendly, making it a suitable option for travelers with pets. For those seeking an affordable stay with basic amenities, it generally offers good value. To enhance your experience, it is advisable to confirm specific room amenities like in-room kitchen supplies or towels beforehand, and be prepared for potential road noise due to its location.

Facilities & Amenities
Guests have mixed experiences with the hotel's facilities and amenities. A notable feature is the free spa, which many guests appreciate for relaxation, though some reported it was closed when they wished to use it or found it not warm enough. The playground is available for children, but some reviews indicate it is neglected or overgrown. Wi-Fi connectivity receives varied feedback; while some found it excellent, others experienced slow speeds and frequent disconnections, particularly in communal areas like the kitchen and lounge. The communal kitchen facilities are generally well-equipped for food preparation, with some guests praising the powerful stoves. Heating is provided in rooms, with heaters and electric blankets ensuring warmth, though some units were noted to have noisy wall heaters or insufficient heating. The laundry facilities received negative comments regarding dryer functionality and cleanliness.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests commend the rooms for being clean and tidy, with some describing them as exceptionally spotless, featuring fluffy towels and crisp sheets. However, a significant number of reviews report issues such as musty smells, unpleasant odors, stained carpets and sheets, and even instances of black mould on ceilings and windows, indicating a need for thorough cleaning and maintenance. Rooms are generally described as spacious, offering ample room and separate living areas in some units. Bed comfort varies, with many finding beds very comfortable and conducive to a good night's sleep, while others reported beds being too soft or feeling springs. Noise levels are a recurring concern, particularly from road traffic due to the hotel's location on a main highway, which can be intrusive. Bathroom facilities receive diverse comments, with praise for excellent shower pressure and hot water, but also complaints about poor lighting, lack of exhaust fans, and cramped layouts.

Location & Accessibility
The hotel's location is a primary draw for many guests, offering direct beach access just a short walk across the road, ideal for enjoying the coastline. This proximity to the beach is consistently highlighted as a major positive. While the hotel is situated a wee way from the town center, making it quieter at night for some, other guests found it further from central attractions than expected, suggesting a vehicle is needed for convenient access to shops and restaurants. Despite its slightly removed position, it provides a good base for exploring nearby areas like Hokitika. A significant drawback mentioned by numerous guests is the road noise from the adjacent main highway, which can be quite intrusive, especially during the night. On-site parking is available, though specific details about its cost or ease of use are limited.

Staff & Service
The staff and service receive overwhelmingly positive feedback from most guests, who consistently describe the team as friendly, accommodating, and very helpful. Many reviews highlight the warm welcome received upon arrival and appreciate the staff's willingness to go out of their way to assist with requests and provide local information. The check-in process is generally reported as smooth and efficient. Guests commend the attentive service, including prompt responses to communications and the provision of fresh towels upon request. However, a concerning number of reviews detail highly negative interactions with management, including instances of being yelled at, experiencing rude and demanding behavior, and allegations of manipulated situations leading to unexpected charges. These isolated but severe complaints stand in stark contrast to the otherwise positive sentiment regarding staff professionalism and helpfulness.

Additional Information
Guests should be aware of specific hotel policies and potential charges that have caused issues for some. While the hotel is generally pet-friendly, several reviews indicate that guests were charged unexpected fees for bringing pets without prior explicit notification, even if the pet was a non-shedding breed and caused no mess. This lack of clear communication regarding pet fees has led to significant frustration. Furthermore, there are numerous reports of severe problems with booking and cancellation processes, including instances where guests were charged for cancelled stays, overcharged, or denied refunds despite timely cancellations. Some guests also noted that basic amenities like blankets and towels were not included in the room rate and incurred an additional charge. These issues highlight a need for guests to thoroughly clarify all policies and potential costs directly with the hotel before booking.