Hotel Ajanta

This hotel is primarily noted for its prime location, offering easy access to Juhu Beach and the domestic airport, making it a suitable choice for transit travelers and those looking to explore the local area. While some guests find it a budget-friendly option, many highlight a significant need for renovation throughout the property, describing it as old and rundown. Feedback on staff service is notably mixed, with some praising their politeness and helpfulness, while others report very rude and uncooperative interactions. The hotel is considered safe and good for families and couples seeking an affordable stay. To ensure a comfortable experience, guests are advised to manage expectations regarding the hotel's age and consider confirming room amenities upon arrival, as online images may not always reflect the actual condition.

Facilities & Amenities
The hotel offers a few banquet spaces, which are noted as budget-friendly options for corporate or other events, and are appreciated for their accommodating staff. However, a recurring concern among guests is the absence of dedicated parking facilities, which can be inconvenient. While Wi-Fi is advertised, many guests report very slow speeds or connectivity issues, making it unreliable for consistent use. Some rooms are described as lacking basic amenities such as a fridge, and there are complaints about the functionality of air conditioning controls. Additionally, the absence of proper exhaust fans in bathrooms is frequently mentioned, leading to fogging after showers and poor ventilation. Some guests also noted the use of traditional physical keys instead of modern room cards, with only one key provided per room.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is highly varied, with many expressing significant disappointment. Numerous reviews describe rooms as dirty, worn out, and furnished with rotten furniture, leading to an unhygienic environment. A serious concern raised by several guests is the presence of bed bugs, causing discomfort and skin irritation. Bathrooms are frequently criticized for being stinky, dirty, and lacking proper ventilation, with some reporting low water pressure or insufficient hot water for showering. Issues like chlorinated water and unwashed room glasses were also noted. While some guests found their rooms to be spacious and occasionally clean, others received small rooms that did not match online images. The hotel provides basic toiletries like shampoo, but guests are advised to bring their own for better quality.

Dining & Food Quality
Feedback on dining and food quality is mixed, with particular attention given to the complimentary breakfast. Many guests found the breakfast spread to be very limited, lacking variety and fresh options like live counters for omelets or dosas, unless specifically part of the buffet. Some described the breakfast food as poor quality, with specific complaints about the bread and lack of branded condiments. Conversely, other guests praised the breakfast as good and even delicious, especially if they preferred Indian cuisine. For corporate or other events held at the hotel, the food served, including both vegetarian and non-vegetarian options, generally received positive comments for its taste and quality. Overall, while some found the food tasty, the general consensus for daily breakfast suggests a need for improvement in variety and freshness.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, making it highly convenient for guests. It is situated in a good area with easy access to various points of interest. Guests appreciate its walkable distance to Juhu Beach and Juhu Chaupati, offering opportunities for leisure and local experiences. The hotel is also conveniently close to the domestic airport, making it a practical choice for transit travelers. Its proximity to other amenities, including nearby places to visit and dining options like a specific local restaurant, further enhances its appeal. The hotel's position on the main road ensures it is easily accessible, contributing positively to the overall guest experience, despite other reported shortcomings.

Staff & Service
Guest experiences with staff and service are highly polarized. Many reviews commend the staff for being polite, helpful, friendly, and providing excellent service, particularly highlighting smooth check-in and check-out processes. Some guests specifically praised the attentiveness of the dining staff and the overall supportive attitude of the management. However, a significant number of reviews describe staff, particularly at the reception, as rude, uncooperative, and lacking manners, leading to very negative interactions. There are reports of slow service, unresponsiveness, and issues during check-in, such as manual form filling and payment verification delays. Some guests also experienced issues with specific hotel policies being communicated rudely or at inconvenient times. This stark contrast in feedback indicates an inconsistent service quality.

Additional Information
Guests should be aware of certain hotel policies and unique situations reported in reviews. One guest experienced their suitcase handle being broken by hotel staff upon arrival, with the hotel initially denying responsibility and then providing an inadequate repair. Another guest was charged a fee for a stained bedsheet, despite attempting to clean it themselves. The hotel is noted as being queer friendly, which is a positive aspect for some travelers. However, there are strict guest policies, with some visitors reporting that no outside guests are allowed in rooms. In one instance, a guest was even asked to provide proof of marriage to stay, leading to a cancelled booking and a very negative experience. These specific policies and incidents suggest a need for guests to clarify rules beforehand.