ALBERGO LOCANDA DIANA

The hotel offers a welcoming and comfortable stay, distinguished by its private parking, a rare and highly valued amenity in Genoa, and its direct proximity to the San Martino Hospital. This makes it an ideal choice for visitors to the hospital seeking convenient access, as well as travelers with cars who appreciate secure on-site parking. The hotel is also well-suited for sightseers and couples looking to explore the city, thanks to excellent public transport links right outside. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, the hotel's remarkable cleanliness, and the overall comfort of the newly renovated rooms. To enhance your experience, it is advisable to book parking in advance due to high demand, and if you are sensitive to noise, consider bringing earplugs, as some guests noted the sounds of city traffic and ambulances due to the hotel's central location.

Facilities & Amenities
Guests frequently praise the availability of private parking, a significant convenience in a city where parking can be challenging. The hotel provides various amenities to enhance guest comfort, including a coffee machine in the common area offering authentic Italian coffee, and kettles in the rooms for hot beverages. Some rooms are equipped with a refrigerator, allowing guests to store drinks and snacks. While most rooms offer a television, some guests noted the absence of air conditioning in their specific rooms, or found it to be less effective, leading to warmer temperatures. The hotel also offers Wi-Fi access, ensuring guests can stay connected. A microwave is available in the corridor for guest use, adding to the convenience for those wishing to heat up food.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness, with many guests describing the rooms as immaculate and well-maintained. The spacious rooms are often noted for their modern and comfortable design, having undergone recent renovations. While many guests found the beds comfortable and conducive to a good night's sleep, some reported that the mattresses were old or uncomfortable, and a few noted creaking sounds. The bathrooms are generally described as modern and well-equipped, featuring good showers, though some guests mentioned the presence of shower curtains instead of full enclosures. A recurring concern is the noise levels, with guests frequently reporting street noise, particularly from ambulance sirens due to the hotel's proximity to the hospital. Additionally, some guests noted thin walls, leading to audible noise from neighbors and the reception area.

Dining & Food Quality
The hotel does not provide a traditional on-site breakfast service, which is noted by several guests. However, for those seeking a quick start to their day, a self-service coffee machine is available in a common area, allowing guests to prepare hot beverages such as authentic Italian coffee or tea. While there is no full-service restaurant directly within the hotel, guests appreciate that the provided services enable comfortable in-room dining, suggesting options for bringing in or ordering meals to be enjoyed privately. Furthermore, a nearby bar/bistro, conveniently managed by the hotel owner, offers an excellent alternative for guests, providing discounted full meal options for both lunch and dinner. This arrangement ensures that despite the lack of an in-house restaurant, convenient and affordable food choices are readily accessible close to the hotel.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly its direct proximity to the San Martino Hospital, which is often just a few minutes' walk away, with an internal hospital shuttle also available. This makes it exceptionally convenient for those visiting the hospital. While situated slightly outside the immediate city center, the hotel boasts excellent public transport links, with a bus stop conveniently located directly in front of the building. This allows for easy and quick access to the city center and the train station, typically within a short bus ride. A major highlight for guests traveling by car is the availability of private parking, which is considered a rare and valuable asset in Genoa, though it often comes with an additional cost and should be booked in advance. Some guests noted that the area, while generally quiet and well-frequented, can experience noise from traffic and ambulances due to its main road position.

Staff & Service
The staff and service at the hotel consistently receive glowing reviews, standing out as a primary reason for guest satisfaction. Guests frequently commend the friendly staff for their exceptional warm welcome, professionalism, and genuine attentiveness. Many reviewers specifically highlight the staff's willingness to go above and beyond, providing valuable information, assistance with personal issues, and even helping with car troubles. The check-in process is described as smooth and easy, with some guests appreciating the flexibility for early or late arrivals, and the option for late check-out (sometimes with a supplement). The hotel also offers WhatsApp assistance prior to arrival, ensuring clear communication and instructions. Furthermore, the hotel is noted for its pet-friendly service, accommodating guests traveling with their animal companions.

Additional Information
For guests traveling with pets, the hotel offers a pet-friendly policy, accommodating animal companions, though finding suitable outdoor areas nearby might require some effort. It's important for guests to be aware that certain services, such as late check-out and the highly sought-after private parking, may incur an additional supplementary cost. While the hotel generally offers good value for money, some guests experienced a room assignment discrepancy, receiving a room that differed from the photos seen during booking. Additionally, a few guests noted the lack of external signage, which can make the hotel a bit challenging to locate upon initial arrival. Guests appreciate thoughtful touches like complimentary water bottles in the room and the availability of included coffee from the common area machine.