Hotel Ariana Residency

This hotel is frequently praised for its excellent staff hospitality and its convenient location, making it a suitable choice for various travelers. Its signature feature is its direct access to public transport, being just a few minutes' walk from the metro station, which is highly beneficial for business travelers and sightseers exploring the city. The hotel is also considered a safe and welcoming environment for families and solo travelers. Guests often highlight the staff's helpfulness and the overall cleanliness, though some experiences vary. While many find the rooms comfortable, some note issues with size or maintenance. The dining experience receives mixed reviews, with some praising the quality and others finding it average. To ensure a comfortable stay, it is advisable to inquire about room size options, particularly if traveling with family, and be aware of the hotel's strict policies regarding outside food and visitors.

Facilities & Amenities
The hotel offers a range of amenities, though guest experiences are varied. While free Wi-Fi is available, many guests reported it to be weak and frequently disconnecting, impacting their ability to stay connected. The elevator has been a point of concern for some, with reports of it being slow or even getting stuck, leading to inconvenient situations like carrying luggage up multiple flights of stairs during power outages. Rooms are generally equipped with essentials like a hairdryer, ironing board, and electric kettle, which are appreciated. However, several guests noted the absence of a fridge in the rooms. The air conditioning system also received mixed feedback, with some instances of leakage or being unclean. A significant point of contention for many guests is the hotel's strict policy prohibiting outside food and alcohol within the premises, and not allowing outside visitors in rooms, which some found restrictive.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is quite mixed. While many guests commend the rooms for being clean, spotless, and well-maintained with comfortable beds and good mattresses, a significant number of reviews highlight persistent issues. Common complaints include the presence of cockroaches and mosquitoes in rooms, as well as a pervasive foul smell throughout the hotel, sometimes described as a mix of sea fish and floral fresheners, or even mothballs and chemical sprays. Some guests reported finding torn bedsheets and comforter covers, and dirty washrooms. The bathrooms are frequently described as very small or tiny, lacking sufficient space for toiletries, and sometimes having issues like no hot water, slippery floors, or no shower curtains. Noise from the street and corridors is also a recurring concern for some, impacting sleep quality.

Dining & Food Quality
The hotel's dining experience receives varied feedback from guests. Most guests describe the breakfast as average, with limited options and sometimes poor taste, and some even reported finding hair in the food. Service at breakfast can be slow, and certain items like eggs are occasionally chargeable or not readily available. However, some guests found the breakfast to be good, delicious, and offering a decent spread. The overall food quality from the in-house restaurant is generally praised, with many finding the dishes tasty, excellent, and of good quality, especially for room service. The rooftop restaurant is noted for its pleasant ambiance, though some guests reported unsettling sightings of rats scurrying on pipes in the open-air area. A significant concern for some guests, particularly vegetarians, was the reported cross-contamination of vegetarian and non-vegetarian dishes, with chicken pieces found in vegetarian meals, and both types of food prepared in the same utensils.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, being described as central, convenient, and ideal for exploring the city. It is situated on a main road and offers excellent accessibility to public transportation, with multiple metro stations (including DN Nagar, Andheri West, and Azad Nagar) just a few minutes' walk away. This makes it particularly convenient for guests arriving from the airport and for those needing to access nearby facilities like Kokilaben hospital or local markets. While the location is praised for its convenience, some guests noted challenges with traffic in the surrounding area and ongoing road work outside the hotel, which can cause noise and temporary access issues. A common point of concern is the lack of dedicated car parking facilities, which can be inconvenient for guests traveling with their own vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests describe the team as cooperative, supportive, and going "above and beyond" to ensure a pleasant stay. The check-in process is generally reported as quick and smooth, with staff being welcoming and accommodating. Guests appreciate the prompt service for room requests and the overall attentiveness of the team. Housekeeping is often highlighted as excellent, with rooms being kept spotless and daily cleaning provided. However, there are isolated instances where some front desk staff were perceived as rude, unprofessional, or unsmiling, which negatively impacted a few guests' experiences. Despite these few exceptions, the overwhelming sentiment is that the staff's dedication to providing excellent service is a significant asset to the hotel.

Additional Information
Several important details, not covered elsewhere, frequently appear in guest reviews. The hotel maintains very strict policies regarding guest conduct, notably prohibiting outside food, alcohol, and unmarried couples from staying together, as well as restricting outside visitors in rooms. These rules, while intended to create a family-friendly environment, were a significant point of dissatisfaction for many guests who felt they were not clearly communicated prior to booking. Other notable issues include reports of power cuts with no backup, forcing guests to carry luggage up multiple floors, and instances of the elevator getting stuck. Some guests also experienced AC leakage that damaged personal belongings. The hotel provides a Qibla direction in rooms, a thoughtful amenity for some travelers. Value for money is a mixed bag, with some finding it budget-friendly and others deeming it overpriced for the quality offered.