Hotel Astoria, Sure Hotel Collection by Best Western

This hotel offers a convenient and comfortable stay, particularly appealing to sports fans attending events at San Siro Stadium due to its close proximity. It is also well-suited for business travelers attending conferences at the MiCo congress center, and for sightseers who appreciate good value and easy access to the city center via public transport. Guests consistently highlight the friendly and helpful staff, as well as the excellent breakfast. While the hotel provides a clean and functional base, some areas may appear dated. To make the most of your stay, consider utilizing the efficient tram and metro connections for exploring Milan, and take advantage of the supermarket conveniently located right next door.

Facilities & Amenities
The hotel provides a range of practical facilities that enhance guest convenience. Rooms are equipped with a mini-fridge and a kettle, along with complimentary water, tea, and coffee, which guests appreciate. While the Wi-Fi generally works well, some guests reported inconsistent or non-functional internet access during their stay. The air-conditioning receives mixed reviews, with some finding it effective and others noting it did not cool sufficiently. The lift is frequently mentioned as being small and slow, which can be a minor inconvenience. A comfortable lounge area and a small bar in the lobby offer spaces for relaxation. Additionally, guests value the availability of fresh water refill and lemon water, and the significant convenience of a supermarket located immediately next door.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, noting that rooms and bathrooms are meticulously maintained and cleaned daily. The beds are generally described as comfortable, ensuring a restful night's sleep, though a few guests found the mattresses to be a bit firm. While the rooms are functional and well-equipped with amenities like toiletries and extra pillows, many reviews indicate that the decor is dated and not modern, with some rooms being on the smaller side. Noise levels receive mixed feedback; some guests found their rooms quiet, while others experienced disturbances from thin walls, neighboring rooms, street noise, or the hotel's ventilation system. The window blinds are effective at darkening the room, contributing to better sleep.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise from guests, often described as excellent, varied, and abundant. Many appreciate the wide selection of food, including gluten-free options, ensuring there is something for every taste. The staff working in the breakfast area are frequently commended for their exceptional kindness and attentiveness, making the dining experience even more pleasant. While the American coffee is noted as not being the best, guests are pleased that cappuccino and other quality coffee options are readily available. The overall quality and variety of the breakfast contribute significantly to a positive start to the day for most visitors.

Location & Accessibility
The hotel's location is highly advantageous for those attending events at San Siro Stadium, being within a comfortable walking distance. While not in the city center, it offers excellent accessibility to central Milan via public transport. The metro stations (Lotto and Amendola) are approximately a 10-minute walk away, and a tram stop (Tram 16) is conveniently located very close by, providing direct routes to the Duomo and other key attractions. The surrounding neighborhood is residential and generally quiet, with a supermarket and various local restaurants and takeaways nearby. Some guests noted the area might appear less picturesque than central districts, but it is considered safe for exploring. Parking is not available on-site, but nearby options are accessible.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, being described as exceptionally friendly, helpful, and professional. Guests frequently highlight their attentiveness and willingness to assist with any requests, contributing significantly to a welcoming atmosphere. The check-in and check-out processes are noted for being quick and smooth. Specific examples of excellent service include staff accommodating early check-ins, providing free luggage storage after check-out, and offering a breakfast box for guests departing early. Housekeeping staff are also commended for their kindness and thoroughness in maintaining room cleanliness. Overall, the dedication of the staff to providing excellent service is a recurring theme in guest reviews.

Additional Information
Guests should be aware that the hotel has been undergoing construction work, which has resulted in scaffolding outside some windows and occasional building work noise. While the first bottle of water in the room's mini-fridge is complimentary, subsequent bottles are charged, a detail some guests felt was not clearly communicated upfront. The hotel's elevator is notably small and can be slow, which might require patience during peak times. Despite these points, many guests find the hotel offers good value for money, especially considering its strategic location for specific events and its strong public transport links.