Hotel Auris

The hotel is consistently praised for its impeccable cleanliness and the attentive service provided by its staff, making it a reliable choice for travelers seeking comfort and efficiency. Its strategic location near the airport is a significant draw, offering convenience for those with early flights or layovers. The hotel is well-suited for business travelers due to its proximity to the airport and quick service, and also for families and couples seeking a peaceful and comfortable stay. Solo travelers will find it a safe and secure environment, with many guests commending the overall sense of security. Guests frequently highlight the quality of the food, particularly the extensive breakfast buffet. To enhance your experience, it is advisable to check in advance regarding parking availability, as space can be limited, and be aware that some ongoing renovation work might cause minor disturbances during the day.

Facilities & Amenities
The hotel is noted for its new amenities and modern interiors, which contribute to a pleasant and comfortable stay. Guests frequently comment on the tasteful decor and plush interiors throughout the property, describing the hotel as quite beautiful and well-maintained. A notable feature is the presence of digital sensor lights in both the lobby and bathrooms, adding a contemporary touch. While most guests find the air conditioning effective, some have reported issues with in-room appliances like the TV, safe, and fridge not functioning properly. The hotel generally provides complimentary water bottles and a hot kettle in rooms, along with basic toiletries. Although some guests experienced issues with Wi-Fi connectivity, many found it to be a convenient amenity. The overall impression is of a well-equipped and aesthetically pleasing environment.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, describing them as neat, spotless, and well-maintained. Many find the rooms to be spacious and comfortable, though some guests booking for triple occupancy found them to be on the smaller side. The beds are frequently highlighted for their comfort, ensuring a restful sleep. While the air conditioning generally works well, some guests reported issues with noise or a lack of fresh air. A recurring comment pertains to the bathroom design, where the shower water tends to spread across the floor, making it wet and slippery. Some guests also experienced issues with hot water availability, finding it only lukewarm. Noise from ongoing construction within the hotel and occasional street noise from a busy road were noted by some, impacting the peaceful environment. Basic in-room amenities like toiletries and a hot kettle are appreciated.

Dining & Food Quality
The breakfast buffet is a significant highlight for many guests, consistently described as good, very good, or even splendid, offering a wide range of options that often change daily. While most guests praise the taste and quality of the breakfast, some felt there was room for improvement, particularly regarding the coffee or the continental breakfast selection. The breakfast area itself is noted for being neat and clean, with attentive staff. The hotel's in-house restaurant also receives high commendation, with many guests finding the food quality to be top-notch, delicious, and served in generous portions. The restaurant services are frequently described as excellent, and the overall dining experience, including room service, is highly rated. A few guests, however, found the food to be too oily.

Location & Accessibility
The hotel's location is a primary advantage for many guests, particularly its proximity to the airport, typically a 15-20 minute drive, making it ideal for travelers with connecting flights. It is also conveniently situated near Andheri East Station and the Western Expressway, providing easy access to various parts of the city. While some guests found it to be a bit far from the main city attractions, many appreciated its setting in a lively and authentic Andheri East neighborhood, with transport options readily available. The hotel offers cab services and is close to local amenities. Regarding parking, guests note that space can be limited, making valet service a valuable amenity, though some found on-site parking to be free. The area is generally considered safe, with many local food options nearby.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their cooperative and polite demeanor, noting their willingness to assist with various requests, from arranging airport transfers and cab services to accommodating luggage storage after checkout. The check-in and check-out process is generally described as smooth and hassle-free, contributing to a positive first and last impression. Many reviews commend the quick service and the overall professionalism of the team, including those in the restaurant and housekeeping. While the vast majority of feedback is positive, a few isolated comments mentioned instances of staff being perceived as rude or overworked, and some reported issues with bed sheet cleanliness or noise from staff in hallways.

Additional Information
Guests should be aware that there is ongoing construction and renovation work within the hotel, which some found to be noisy and occasionally resulted in dust or dirt in common areas. This work is expected to continue for some time. Another recurring comment relates to the hotel's distinct smell, often described as an overwhelming scent of naphthalene balls or strong room fresheners, which some guests found unpleasant. Despite these points, many guests consider the hotel to offer good value for money, especially given its cleanliness and service. A specific policy noted by some is that the hotel primarily serves Halal food, which might be a consideration for guests with specific dietary preferences. The hotel is also recognized for its thoughtful design, with each floor reportedly representing a different country, adding a unique aesthetic.