Hotel Avion

This hotel is primarily recognized for its strategic location directly opposite the Domestic Airport T1 and situated on the main highway, making it an excellent choice for transit travelers and business travelers seeking convenient airport access. While its age is frequently noted, with many describing it as an old hotel, some guests appreciate its spacious rooms and the "Old Mumbai" feeling it evokes. The property receives mixed feedback on its staff service and food quality, but its prime location remains a consistent highlight. Guests should manage expectations regarding the hotel's dated appearance and focus on its primary benefit as a convenient transit point, especially given its proximity to the airport and a nearby metro station.

Facilities & Amenities
The hotel offers several banquet halls and an outdoor space, making it a suitable venue for events and family parties. Parking is also available on-site, adding convenience for guests arriving by car. While some reviews mention free Wi-Fi, many guests reported significant issues with in-room amenities. Problems included air conditioners that were either leaking water, not fixed properly, or excessively noisy, making for uncomfortable stays. Additionally, some guests found the refrigerator leaking and the television requiring manual recharging, indicating a need for maintenance and upgrades to ensure all facilities are fully functional and comfortable for guests.

Cleanliness & Room Comfort
Many guests reported significant issues with the cleanliness and comfort of the rooms, indicating a dire need for renovation and maintenance. Reviews frequently described rooms as dirty, stinky, and poorly maintained, with visible torn walls and dirty towels. Several guests experienced clogged drains in bathrooms, leading to water accumulation, and some even reported bed bug bites, highlighting a severe lack of hygiene. Furthermore, the rooms are often described as old and dated, with noisy window air conditioners and broken windows that let in mosquitoes and external noise, severely impacting the quality of sleep and overall comfort.

Dining & Food Quality
Feedback on dining and food quality is notably mixed. While some guests praised the food quality as good, delicious, and marvelous, particularly for events held at the hotel, others found the breakfast buffet to be average, limited in options, and inconsistent in taste and quality, sometimes offering as few as three dishes. Interestingly, some guests noted that the room service menu was surprisingly cheaper than the restaurant, which is an unusual but potentially cost-effective option. Despite the varied opinions, the hotel's restaurant does serve lunch and dinner with daily changing items, and a breakfast buffet is available.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is situated directly opposite the Domestic Airport T1 and on the main road or Western Express Highway, providing excellent connectivity for travelers. Guests appreciate its proximity to the airport, making it ideal for those with early or late flights. A metro station is also conveniently located nearby, further enhancing accessibility to other parts of the city. Parking is available on-site, adding to the convenience for guests. While the location is superb for transit, some guests noted that missing a turn can lead to going in circles.

Staff & Service
Feedback regarding staff and service is quite polarized. Many guests highlighted the helpful and courteous staff, particularly in housekeeping and bell desk services, and appreciated their honest behavior and willingness to assist. Some described the service as excellent and the staff as sweet and welcoming. However, a significant number of reviews pointed to issues with front desk staff, describing them as unfriendly, uncooperative, and rude, with instances of long waits during check-in and unassisted luggage. There were also complaints about staff charging for basic items like a spoon or an extra water bottle, and some reported staff hanging up the phone or being generally unhelpful in resolving issues.

Additional Information
Guests should be aware that the hotel is an old property, with some reviews noting its appearance in 80s and 90s movies, reflecting its long-standing presence. This age contributes to the need for significant internal and external upgrades to remain competitive. Some guests reported being charged for basic items like a spoon or an extra water bottle, which can be an unexpected cost. Additionally, the television in rooms may require guests to manually recharge it to function. The hotel is also a popular venue for events, with good banquet halls and decorators, making it suitable for family parties.