Hotel Belvedere San Gottardo by LVG Hotel Collection

This hotel, with its historic building and charming "Wes-Anderson-Feel," is primarily celebrated for its stunning lakeside location directly opposite the ferry terminal for the Borromean Islands, making it an ideal base for sightseers and couples seeking a romantic getaway. Its central position also appeals to families due to the availability of spacious accommodations and easy access to local attractions and restaurants. While many guests praise the comfortable rooms and attentive staff, some note inconsistencies in amenities and service. For an enhanced experience, it is highly recommended to book a lake view room, preferably on a higher floor, to fully appreciate the breathtaking scenery. Additionally, guests should be prepared for potential challenges with parking and inquire about air conditioning functionality upon arrival.

Facilities & Amenities
Feedback on the hotel's general facilities and amenities is mixed. While the hotel features a large lift for accessibility to all floors, some guests noted a few steps between the reception and the lift, which could pose a challenge for those with mobility issues. The presence of a small bar is mentioned, though some found its drink options limited. Wi-Fi connectivity received varied comments, with some guests reporting a strong signal, while others experienced it constantly collapsing or being weak outside the lobby. Some guests expressed a desire for a more inviting lobby area, suggesting the addition of a lounge or more seating. It is important to note that the hotel does not feature a swimming pool or a dedicated TV room.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort are generally positive, with many praising the spacious rooms and large bathrooms. The beds are frequently described as comfortable, though a few guests found them to be hard. Many rooms offer spectacular lake views, especially those with balconies or large terraces, significantly enhancing the stay. However, some rooms, particularly attic ones, were noted to have limited views or be less bright. Recurring issues include air conditioning that is either not working properly, centrally controlled to a warm temperature, or turned off seasonally, leading to discomfort for some. In-room amenities like kettles, coffee makers, milk, and proper cups are often reported as missing, with some guests receiving only cardboard cups. Specific cleanliness concerns included mold in the bathroom, a hole on a wall, a clogged bathtub, and occasional oversights in housekeeping, such as an unreplaced toilet paper roll or hair in the bed.

Dining & Food Quality
The hotel's breakfast generally receives positive reviews, described as excellent, varied, and abundant, offering a wide selection of items including cold cuts, cheese, bread, sweets, fresh fruit, yogurt, and scrambled eggs. Guests appreciate the option to dine outdoors. However, some found the coffee quality from the machines to be disappointing, resembling instant coffee. The breakfast room can become overcrowded and noisy during busy periods, and some guests noted a lack of variety in the hot food options, such as the same sausage offered daily. Feedback on the hotel's restaurant for dinner is mixed to negative. While some found the set menu delicious and good value, others described the cuisine as below average and not meeting 4-star expectations, citing issues like inedible steak and disappointing desserts. The dining experience for groups was sometimes criticized for being noisy and having inconsistent service.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, situated directly on the Lake Maggiore waterfront and immediately opposite the ferry terminal for the Borromean Islands. This prime position allows for easy access to boat excursions and offers spectacular views of the lake and surrounding islands. Guests appreciate being within easy walking distance of numerous restaurants, cafes, and local attractions. Parking is a frequently discussed topic, with feedback being quite mixed. While some guests found free parking nearby or appreciated the availability of a secure underground parking option, many reported it as problematic, expensive, difficult to find, or located a considerable distance from the hotel, sometimes on a bumpy and muddy field. Road closures for local events also occasionally impact accessibility.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their attentiveness and willingness to accommodate requests, contributing to a positive experience. The check-in process is often described as quick and efficient. Housekeeping staff are commended for their thoroughness. However, some guests reported less positive interactions, describing certain reception staff as unhelpful, unwelcoming, or struggling with communication. There were also instances where staff provided misleading information, particularly regarding room bookings or parking arrangements. Despite these isolated issues, the overall sentiment is that the staff strives to provide good service.

Additional Information
Guests should be aware that while the hotel is generally well-maintained, some aspects reflect an older design or require minor renovations. For instance, some bathrooms are described as old with small showers. The hotel's air conditioning system is centrally controlled, meaning guests cannot independently adjust the temperature, and it may be turned off during certain seasons, which can lead to uncomfortable room temperatures. There is a chargeable pressing service available for clothes, as irons are not provided in the rooms. Also, guests should pack their own hair conditioner, as only shampoo, body wash, and lotion are typically supplied. The hotel's rewards program benefits are appreciated by returning guests.