Champers Motor Inn

The hotel is primarily noted for its convenient location, making it a practical choice for travelers needing a stopover for the inter-island ferry or those seeking budget-friendly accommodation close to the city center. While some guests found the rooms spacious, the property is largely memorable for its basic, no-frills approach to hospitality, often serving as a functional base for individuals and families rather than a luxurious stay. Guests consistently highlight significant concerns regarding the property's overall dated condition and the often-unmanned reception, which necessitates a self-service check-in process. To ensure a smoother experience, it is highly recommended to confirm all advertised amenities directly with the property and be prepared for an unstaffed reception, as well as potential discrepancies between online photos and the actual room condition. Additionally, being aware of the property's primary use for emergency housing is crucial for managing expectations regarding the general atmosphere.

Facilities & Amenities
Many guests reported issues with the Wi-Fi, describing it as poor, non-existent, or frequently dropping out, making it difficult to stay connected. The televisions were often criticized for poor reception, small size, broken remotes, or a lack of channels, including Sky or Netflix. While some rooms included kitchenette facilities, these were frequently found to be inadequately equipped, lacking essentials like sharp knives, power points, or even basic cutlery and plates. Guests also noted problems with refrigerators being noisy or freezing food. Heating and cooling were inconsistent, with some rooms lacking air conditioning or effective heaters, relying instead on small fans. The availability of washing machines and dryers was mentioned, though some guests experienced issues with their functionality. Overall, the amenities were often described as old, run-down, and in need of significant maintenance.

Cleanliness & Room Comfort
The most prevalent feedback concerns the cleanliness and condition of the rooms, which were overwhelmingly described as poor and dated. Many guests reported finding dust, cobwebs, and stains on walls, carpets, and bedding. Issues included dirty baths and showers with visible mould buildup, as well as cracked handbasins and broken toilet seats. The overall room comfort was frequently compromised by uncomfortable beds and thin pillows, with some guests even suspecting bed bugs or encountering cockroaches and mouse excrement. Curtains were often noted as falling off tracks or not providing adequate blackout. Noise levels, particularly from outside or from other units, were a concern for some, impacting a peaceful stay. Many rooms lacked essential amenities like hairdryers, hand towels, or sufficient toiletries, and some had non-functional power points or broken appliances.

Location & Accessibility
The hotel's location is consistently highlighted as a significant positive, being described as good, perfect, or handy for various needs. Guests appreciate its proximity to amenities, including shops, the city center, and the hospital, making it convenient for both leisure and business purposes. For those traveling by ferry, its convenience to the inter-island ferry is a major advantage, particularly for early morning departures, allowing for easy access. The property also offers ample free parking, which is a notable benefit for guests arriving by car, providing a hassle-free experience. While some guests found the area quiet, others noted external noise, suggesting a varied experience depending on the specific unit. The central position makes it a practical base for exploring the local area, though some guests mentioned concerns about the immediate surroundings.

Staff & Service
Feedback on staff and service is mixed, though often leaning towards negative experiences. Many guests reported an unmanned reception, requiring them to call a number or use a lockbox for key collection, leading to frustration and delays, especially during late arrivals. Communication issues were frequently cited, with some guests experiencing language barriers or finding staff unhelpful and unresponsive to requests for assistance or refunds. There were instances of staff being described as rude or unorganized, impacting the check-in process. However, some guests did acknowledge instances of accommodating staff who assisted with late check-ins or room changes when problems arose, and a few found the owner to be kind and thoughtful. Housekeeping was inconsistent, with many reporting a lack of daily servicing or difficulty obtaining fresh towels.

Additional Information
A significant and recurring theme in guest reviews is the hotel's extensive use for emergency housing, often referred to as being booked by Housing New Zealand or WINZ. This has led to a perception among many private guests that the property is more akin to a residential facility than a traditional motel, impacting the overall atmosphere and sense of safety. Guests reported a transient environment and, in some cases, disturbances from other occupants, which can create an uncomfortable feeling. This operational model is seen by some as contributing to the property's general state of disrepair, as units are permanently lived in and maintenance is perceived as minimal. Furthermore, many guests noted that the hotel's online photos do not accurately reflect its current condition, leading to misleading expectations upon arrival and a sense of being "catfished" by outdated imagery.