Hotel Crystal Luxury Inn- Bandra

This hotel is primarily noted for its central location in Bandra West, which many guests find convenient for accessing local attractions and transport links. Its strategic position makes it a potential choice for budget-conscious travelers and solo travelers who prioritize being in the heart of the area. While some guests consistently praise the friendly and cooperative staff for their helpfulness and politeness, the overall guest experience is significantly marred by widespread and severe concerns regarding cleanliness and the condition of the rooms. Many reviews describe issues ranging from unpleasant odors to pest infestations, directly impacting comfort. The hotel's accessibility makes it potentially suitable for business travelers needing to be in the area, but they should be prepared for a very basic and potentially problematic stay. To enhance your experience, it is advisable to thoroughly inspect the room upon arrival and confirm the availability and functionality of all listed amenities, as many reviews highlight issues with basic services like air conditioning and hot water.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is largely negative, with many reporting significant issues. While some rooms are described as having "all facilities," a recurring complaint is the non-functionality of essential items. Numerous guests experienced problems with the AC not working, leaving rooms hot and uncomfortable. Similarly, the landline phones in rooms were often reported as non-operational, hindering communication with the front desk. The geyser for hot water was also frequently cited as broken or insufficient, leading to cold showers. Many rooms lacked a working TV or proper cable connection. Basic toiletries like soap, shampoo, and toothbrush kits were often not provided, or guests had to purchase them themselves. Even drinking water was reportedly unavailable. The lift is described as old and not stopping at the reception floor, causing inconvenience. While Wi-Fi is mentioned, its reliability is not consistently praised.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is overwhelmingly negative, with many guests describing highly unsanitary conditions. A pervasive smell of dampness, sewage, or general staleness is frequently reported, making stays unpleasant. The most common and severe complaint is the presence of cockroaches and bedbugs in rooms, often found on beds and in bathrooms, leading to disturbed sleep and discomfort. Guests also reported dirty linen, including sheets and towels, with some even mentioning visible stains or holes. Rooms are often described as small rooms, dark, and poorly maintained, with old furniture and torn mattresses where springs could be felt. Some reviews noted damp walls and holes in the ceiling, indicating structural issues. While a few guests found their rooms clean and comfortable, the majority experienced significant issues with hygiene and basic comfort, including noise from outside or within the building.

Dining & Food Quality
Guest experiences regarding dining and food quality are largely characterized by a lack of options and dissatisfaction. Many reviews explicitly state that breakfast is not provided, despite expectations, or that it is not included in the room rate and requires an extra charge. There are mentions of food being "costly" when available. While some reviews briefly mention "room service," the details are sparse, and one guest noted that food was sourced from an external delivery service rather than an in-house restaurant. The general consensus suggests that the hotel does not offer a comprehensive dining experience, with guests often needing to seek meals outside the premises. The absence of a dedicated restaurant or consistent in-house food service is a recurring point of concern for those expecting hotel dining facilities.

Location & Accessibility
The hotel's location in Bandra West is frequently cited as its primary advantage, offering convenient access to local attractions, shopping, and dining. Guests appreciate its proximity to Bandra station and other public transport options, making it easy to navigate the city. However, this positive aspect is often overshadowed by significant concerns regarding the immediate surrounding area and the hotel's accessibility. Many reviews describe the entrance as shady, awkward, difficult to locate, or even next to a dump, leading to unpleasant smells and unhygienic conditions. The building itself is often described as old and run-down. Some guests reported issues with noise from the nearby highway or crowded streets. While the location is central, the challenging surrounding area and difficult entrance detract significantly from the overall convenience, and there is no mention of dedicated parking facilities.

Staff & Service
Guest feedback on staff and service is notably mixed, though many guests highlight positive interactions. Most guests describe the staff as friendly staff, helpful, cooperative, and polite, often going the extra mile to assist with requests or provide support, even during late check-ins. Some reviews specifically praise their attentiveness and good management. However, a significant number of guests reported negative experiences, citing unprofessional staff behavior, including rudeness, entitlement, and a lack of basic hospitality. There were instances of staff denying basic amenities like toiletries or drinking water, or even cancelling bookings without proper intimation. While some found the check-in process smooth, others faced issues with payment methods or being asked to pay extra for booked rooms. The consistency of room service and other basic services also varied widely, leading to frustration for many.

Additional Information
Several miscellaneous but important details emerge from guest reviews, highlighting potential challenges during a stay. Guests frequently encountered booking issues, including uncommunicated cancellations or demands for extra payment upon arrival for rooms already booked, sometimes even for basic needs like a third person's bed. There are recurring complaints about the hotel's payment methods, with some guests being told only cash was accepted despite online platforms indicating otherwise, leading to inconvenience. A significant concern for some was the lack of basic amenities such as soap, shampoo, and even drinking water, which guests often had to purchase themselves. While not widespread, a few reviews raised serious security concerns, describing the area as unsafe or mentioning unsettling encounters. The lift access is noted as problematic, being old and not stopping at the reception floor. Additionally, some guests mentioned the absence of a luggage room and a general lack of attractive views from the rooms.