Hotel des Alpes

This hotel offers a highly convenient urban stay, with its signature feature being its exceptional proximity to the main train station, making it an ideal choice for short-stay travelers and business commuters needing easy access to transport. Its central location also appeals to sightseers looking to explore the city on foot. Guests frequently highlight the hotel's general cleanliness, the comfort of its beds, and the consistently friendly and helpful staff. For those seeking a practical base in a bustling city, the hotel provides a good balance of accessibility and essential amenities. To make the most of your visit, guests are advised to utilize the complimentary public transport card provided and take advantage of the free coffee and water available in the lobby.

Facilities & Amenities
The hotel provides several appreciated amenities, including a free coffee machine and filtered water in the lobby, available 24/7, which guests find very convenient for quick refreshments. The lobby also offers a comfortable area with tables for relaxing or working. While the elevator is noted by many as being quite small, it serves its purpose for luggage transport. A fitness center is available, though some guests describe it as tiny and underequipped, with some machines reportedly out of order. The hotel's front door is often kept locked for security, requiring guests to use their room key for access, which adds a sense of safety. Free Wi-Fi is provided, generally proving adequate for guest needs.

Cleanliness & Room Comfort
Most guests find their rooms to be clean and well-maintained, with many praising the comfortable beds and good showers. However, some reviews mention specific cleanliness issues, such as mold in the shower or on bathroom ceilings, dirty window sills, and occasional strange smells in bathrooms. Room sizes are frequently described as compact or small, though some triple rooms are noted as being more spacious. Noise is a recurring concern; rooms facing the rear or courtyard can experience significant disturbance from pigeons and external fans, while street-facing rooms may be affected by street noise. Many guests report issues with the air conditioning being ineffective or non-functional, leading to rooms being uncomfortably warm, especially during warmer periods.

Dining & Food Quality
The hotel offers a continental breakfast that is generally described as serviceable and basic, with a limited and sometimes repetitive selection. While some guests find the breakfast adequate for the price, others suggest it could offer more variety, with items occasionally running out quickly. The availability of free coffee and tea from a machine in the lobby 24/7 is a highly valued amenity, providing a convenient option for hot beverages outside of breakfast hours. The hotel's immediate surroundings boast a wide array of restaurants and dining options, ranging from local eateries to international cuisine, offering guests numerous choices for meals.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, being just a few minutes' walk from the main train station and the bus station, making it exceptionally convenient for arrivals and departures. It is also within a short walking distance to Lake Geneva and the city center, providing easy access to popular attractions, shopping, and dining. A significant benefit for guests is the complimentary public transport card, which allows free travel on Geneva's trams, buses, and even water taxis, greatly enhancing accessibility throughout the city. While the immediate neighborhood is bustling and offers many amenities, some guests note it can feel less comfortable at night.

Staff & Service
The hotel staff consistently receives high praise for their friendly and helpful demeanor, with many guests highlighting their professionalism and attentiveness. The check-in process is generally described as quick and efficient, though some guests experienced minor issues with late checkout requests or early morning check-in availability. Staff are noted for their willingness to assist with various needs, including providing adapters, offering local information, and quickly resolving room-related issues. The provision of a complimentary public transport card by the staff is a much-appreciated service, demonstrating their commitment to enhancing the guest experience. Luggage storage is also available, adding convenience for travelers.

Additional Information
Guests frequently mention the hotel's overall condition, noting that while some areas appear recently renovated and modern, other parts, such as the main staircase carpet, show signs of wear and could benefit from updating. A significant and highly valued feature is the complimentary public transport card provided to guests, which allows unlimited travel on Geneva's public transportation network, including trains, buses, and even certain boat services, making city exploration very convenient. Some guests have reported isolated incidents concerning room security, such as non-functioning safety locks, which is an area for potential improvement. The hotel's policy regarding room cleaning requires guests to display a "clean my room" sign, otherwise, rooms are not automatically serviced daily.