DoubleTree by Hilton Pomona

This hotel is often highlighted for its spacious rooms and the warm welcome of complimentary cookies upon arrival, setting a pleasant tone for many stays. Its on-site restaurant and bar are also frequently mentioned as key amenities. The hotel caters well to a diverse range of guests, including families who appreciate the roomy accommodations and pullout couches, business travelers seeking convenience and a comfortable workspace, and event attendees benefiting from its facilities and location. While generally praised for its cleanliness and comfortable beds, guests should be mindful of potential noise disturbances from other rooms or the surrounding area, and it is advisable to confirm the functionality of the air conditioning upon check-in.

Facilities & Amenities
The hotel offers a range of facilities, though some receive mixed feedback. The fitness center is available for guests, but some note limited operating hours, a lack of towels, and issues with equipment like empty water coolers or specific Peloton requirements. The pool is generally clean, but guests report it can be small and the hot tub jets are often not functional, with the area frequently crowded with children, leaving little consideration for adult relaxation. Wi-Fi is consistently praised for being free and reliable. The lobby is described as beautiful and roomy, providing ample seating, though some guests have experienced it being uncomfortably warm or having unpleasant odors. There are recurring complaints about the elevators being out of order or experiencing technical issues, causing inconvenience and concern.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many highlighting the spacious rooms and comfortable beds that contribute to a restful stay. The linens and pillows are often praised for their quality and generosity. However, some guests find the beds to be too firm for their preference. While rooms are typically clean, specific issues like dust, dirty bathroom doors, occasional pests, and visible tub damage have been reported. Noise is a significant concern for many, with complaints about thin walls allowing footsteps from above, children running, highway noise, and even loud events disturbing sleep. The air conditioning can be inconsistent, with some units not cooling effectively or being noisy. In-room amenities like refrigerators, microwaves, and coffee makers are appreciated, but some guests note a lack of replenishment for coffee supplies or missing items like hair dryers and extra sheets for sofa beds.

Dining & Food Quality
The hotel's dining options receive varied reviews. Breakfast is a point of contention; while many guests describe it as good or even amazing, it is often not included in the room rate and can be expensive. Some guests express disappointment with the lack of gluten-free or dairy-free options, inconsistent readiness, and occasional issues with food quality, such as stale pastries or watered-down juices. The on-site restaurant, particularly the Italian-themed one, is frequently praised for its excellent food quality, pleasant atmosphere, and good value, with many guests enjoying the views it offers. However, a few guests found the restaurant to be overpriced or experienced slow service. The bar is available, but some found it to be dirty or service to be slow. The complimentary cookies provided upon arrival are consistently highlighted as a delightful and welcoming touch.

Location & Accessibility
The hotel's location is widely regarded as a major advantage, being described as central, convenient, and easily accessible from the freeway. It is well-situated for guests visiting nearby areas like Claremont and Cal Poly, and offers convenient access to various Southern California attractions, including beaches and theme parks. The parking situation, however, is a frequent point of discussion. While covered parking is available, many guests are surprised by a mandatory $10 fee. The parking lot is often described as sloped and hilly, with small spaces that can be challenging, and some guests found the process of obtaining a parking pass inconvenient. There are also reports of insufficient handicap parking spots. The hotel's driveway is noted as being wonky and sloped, which can make entering and exiting the property difficult for some.

Staff & Service
The staff at the hotel generally receives high praise, with many guests commending their friendliness, helpfulness, attentiveness, and professionalism. Numerous reviews highlight specific individuals for providing excellent and memorable service. The check-in process is often described as quick and efficient. However, some guests have reported significant issues, including long wait times for check-in, problems with reservations made through third-party sites (where rooms were not guaranteed or were even sold to other guests), and denied requests for late check-out. Housekeeping service receives mixed feedback; while some rooms are well-maintained, others report inconsistent cleaning, a lack of towel replenishment, and the need for guests to actively request service. There are also isolated but serious complaints regarding perceived rudeness or unhelpfulness from some restaurant staff, and a lack of empathy from staff when addressing issues like air conditioning problems or noise complaints.

Additional Information
Guests should be aware of certain hotel policies and recurring issues. The hotel maintains a strict identification policy for check-in, which has caused inconvenience for some guests even when a companion with valid ID is present. There have been reports of staff needing further education regarding service animal policies. The property appears to have undergone or is currently undergoing renovations, contributing to a modern and updated aesthetic. A recurring concern mentioned by guests is the presence of strong pervasive odors in hallways and rooms. While the hotel benefits from the presence of security guards and is generally perceived as safe, some guests have experienced issues with their loyalty program benefits not being fully recognized. Furthermore, the hotel does not offer automatic daily room cleaning, requiring guests to request service for towel replenishment, trash removal, and coffee supplies.