Euro Inn B&B

This hotel's primary appeal lies in its strategic location, offering direct access to the main station and metro lines, making it highly convenient for travelers prioritizing transport accessibility and short stays. Its proximity to local pubs and restaurants also adds to its vibrant surroundings. While some guests found the staff to be friendly and helpful, a significant number reported extremely negative interactions, particularly concerning booking and payment issues. The overall room condition and cleanliness are frequently cited as major drawbacks, often falling short of expectations set by online images. This hotel might suit budget travelers or those needing a quick overnight stay near transit hubs, provided they manage their expectations regarding comfort and service quality. It is advisable to confirm all booking details directly with the hotel prior to arrival and be prepared for potential discrepancies in room amenities, as many reviews highlight a stark difference between advertised photos and reality.

Facilities & Amenities
Many guests expressed disappointment with the hotel's facilities, noting a significant discrepancy between online photos and the actual condition of the rooms and common areas. A recurring complaint is the absence of air conditioning, which made stays uncomfortable, especially during warmer periods. While some rooms reportedly have balconies, their condition is often described as poor. A notable issue for many is the lack of private bathrooms in rooms, with guests often finding themselves assigned to rooms with shared bathrooms despite booking otherwise. The Wi-Fi signal is frequently reported as weak or non-existent in rooms, limiting connectivity. The hotel does offer luggage storage and has an elevator, which are appreciated conveniences. However, some reviews mention ongoing construction and general disrepair, including exposed wires and dangerous stair conditions, indicating a need for significant renovation.

Cleanliness & Room Comfort
The cleanliness and room comfort receive overwhelmingly negative feedback from guests. Many rooms are described as dirty, with reports of uncleaned floors, dust, and even used soap bars. Issues like mold, peeling paint, and holes in the walls are frequently mentioned, indicating a lack of maintenance. Guests often find the beds uncomfortable, with some reporting creaking frames or worn-out mattresses. A significant number of reviews highlight the absence of hot water in showers or inconsistent water temperature, making bathing difficult. Noise levels are a major concern, with sounds from the street, nearby bars, and other guests easily audible, severely impacting sleep quality. Some rooms lack proper lighting, with bare bulb sockets reported. Overall, the room condition is consistently described as old, dirty, and in poor repair, often resembling a "prison" or "hovel."

Dining & Food Quality
Feedback regarding dining and food quality is largely negative, particularly concerning the breakfast offering. Most guests describe the breakfast as very basic and insufficient, often consisting of just a single croissant, yogurt, and coffee. Many found the croissants to be stale or of poor quality, and the overall selection extremely limited, with no fresh food options. Some guests reported that the hotel did not provide enough food for all guests, leading to disappointment. The coffee itself received mixed reviews, with some finding it good while others described it as "undrinkable." The dining area is also criticized, with some guests mentioning having to eat in a small corridor or at reception, which detracted from the experience. Overall, the breakfast is consistently described as below expectations and in need of significant improvement.

Location & Accessibility
The hotel's location is one of its most frequently praised aspects, situated in close proximity to the main station and the Pasteur metro station, offering excellent accessibility to public transport. This makes it convenient for exploring the city and reaching destinations like the Politecnico di Milano. The surrounding area is noted for its vibrant atmosphere, with many pubs and restaurants nearby, providing dining and entertainment options. However, this proximity to nightlife also contributes to significant noise levels from the street, particularly at night, which can disturb sleep. While some guests found the area to be quiet, many others reported it as noisy or even a "bad area." Parking is mentioned as available, though some guests noted it came with an additional charge.

Staff & Service
Guest feedback on staff and service is highly polarized. Some guests reported positive interactions, describing the staff as friendly, polite, helpful, and accommodating, particularly regarding early check-in and luggage storage. They appreciated the responsiveness to requests, such as providing extra blankets or arranging taxis. However, a significant number of reviews detail extremely negative experiences, with staff described as rude, aggressive, disrespectful, and unprofessional. Many guests reported instances of staff shouting, mocking, or refusing to assist with issues. A recurring theme is the poor handling of booking cancellations and payment issues, with staff allegedly making false claims about invalid cards or refusing refunds. This inconsistency in customer service creates a highly unpredictable and often distressing experience for many visitors.

Additional Information
A pervasive and critical issue highlighted by numerous guests involves the hotel's booking and payment practices. Many reviews describe last-minute booking cancellations, often attributed to false claims of invalid credit cards, even when guests confirmed their cards were functional. This practice frequently led to guests being left without accommodation upon arrival, or being forced to rebook at significantly higher prices due to alleged overbooking. Guests also reported issues with large deposits being required, which were sometimes not refunded. There are multiple accounts of guests being charged twice or facing aggressive demands for payment. The discrepancy between misleading photos online and the actual hotel condition is another frequent complaint, contributing to a sense of being scammed. These recurring payment issues and deceptive practices are a major source of frustration and concern for potential visitors.