Hotel Giardino

This hotel offers a memorable stay, primarily due to its prime location directly on Lake Maggiore and its stunning lake views, which many guests describe as its signature feature. It is ideally suited for sightseers and tourists eager to explore, given its central position near the old town, shops, and various dining options. Business travelers also find it convenient for work trips. Guests frequently commend the friendly and helpful staff who contribute positively to the overall experience. While many appreciate the hotel's value for money, feedback on room condition is notably mixed, with some rooms being recently renovated and others showing signs of age. Similarly, breakfast quality receives varied comments, ranging from plentiful to basic. To make the most of your stay, it is highly recommended to request a lake view room, especially one of the renovated "superior" or "supreme" categories, and be prepared for potential parking challenges in the area.

Facilities & Amenities
Guests have mixed opinions regarding the hotel's facilities and amenities. While Wi-Fi is available, some found the connection to be slow or unreliable, making it difficult for streaming. The air conditioning system received varied feedback, with some reporting it as noisy, intermittent, or not sufficiently cooling, and others noting it was not operational during certain seasons. Rooms typically include a refrigerator or minibar, though some guests found the contents expensive or limited. A common point of contention was the absence of a kettle or coffee maker in the rooms, which many guests missed. The TVs are generally small, lack English channels, and do not offer connectivity for personal devices. Some guests also reported issues with the elevator being out of service during their stay, causing inconvenience. The hotel also features a bar, though some guests felt its early closing hours were a drawback.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is quite varied among guests. Most guests found their rooms to be clean, with some praising daily cleaning to a high standard. However, a significant number of reviews highlighted issues with room condition, describing some accommodations as old, dated, or in need of renovation, with mentions of stained carpets, dirty walls, and even mold in certain areas. While some guests found the beds comfortable and spacious, others reported them as hard, uncomfortable, or too short, sometimes consisting of two single beds pushed together. Noise levels are a recurring concern, with guests frequently mentioning thin walls leading to sounds from neighboring rooms, as well as external disturbances from street activity, restaurants, or early morning garbage collection. The bathroom condition also drew mixed reviews; while some were modern and spacious, many were described as small, unkempt, or in urgent need of renovation, with issues like broken fixtures and limited space.

Dining & Food Quality
The hotel's dining and food quality receive mixed but generally positive feedback. The breakfast is described by many as good, plentiful, and varied, offering a continental buffet with options like fruits, cereals, pastries, eggs, salami, and cheese. However, some guests found the breakfast to be modest, basic, or lacking in breakfast variety, with complaints about unripe fruit, long lines for coffee, and a preference for more industrial goods. The coffee from the machine also received mixed reviews regarding its quality. A significant highlight for many guests is the attached restaurant, which is consistently praised for its excellent food quality, good presentation, and a phenomenal selection of wines. Many guests appreciated the convenience and quality of the restaurant, often benefiting from a discount offered by the hotel.

Location & Accessibility
The hotel's central location is overwhelmingly praised as one of its strongest assets. Situated directly on Lake Maggiore, it offers stunning lake views and is perfectly positioned for exploring the area. Guests appreciate its proximity to the old town, numerous shops, cafes, and restaurants, making it ideal for leisurely strolls and dining. The hotel also boasts excellent accessibility to public transport, being just a short walk from both the train station and the ferry landing, allowing for easy travel to other lakeside towns and attractions. However, parking is frequently cited as a significant challenge. The hotel does not have reserved parking spaces, and guests often face difficulties finding available spots, navigating paid parking zones, or dealing with potential fines for street cleaning, making it a complicated aspect of their stay.

Staff & Service
The staff and service at the hotel generally receive high praise from guests. Many reviews highlight the friendly staff, describing them as helpful, attentive, cordial, and professional, contributing significantly to a positive guest experience. Guests appreciate their willingness to assist with requests and provide local recommendations. The check-in process is often noted as quick and efficient. Housekeeping is also commended for maintaining clean rooms on a daily basis. However, while the majority of feedback is positive, some guests reported isolated instances of staff being perceived as offish, harsh, or unprofessional, particularly in specific situations like handling complaints or during breakfast service. Despite these few exceptions, the overall sentiment is that the hotel staff are dedicated to providing attentive service and ensuring guests feel welcome.

Additional Information
The hotel offers a pet-friendly policy, allowing guests to bring their dogs, though an extra cleaning fee may apply, and pets are not permitted in the breakfast area. Many guests consistently highlight the hotel's value for money, finding it to be a well-priced option for its location and offerings. While the hotel has undergone some renovation, particularly in its "superior" or "supreme" rooms, many common areas and some standard rooms are still described as older or dated, indicating a mixed renovation status across the property. This blend of updated and traditional elements contributes to its character but is a point of note for guests. Guests staying at the hotel can often receive a discount card for the excellent attached restaurant, which is a popular benefit. Despite its age, the hotel is generally considered a safe and secure place to stay.