Holiday Inn Express & Suites Ontario Airport By Ihg

The hotel is particularly noted for its exceptionally comfortable beds, ensuring a restful night's sleep for many guests. It consistently receives high praise for its overall cleanliness, the friendly and helpful staff, and the convenient location, especially for those traveling through the nearby airport. The complimentary breakfast is also a significant highlight, often described as delicious and varied. This hotel is an excellent choice for families participating in sports tournaments, with amenities like the pool and popular breakfast items catering to younger guests. It also suits business travelers and those needing easy airport access due to its proximity and shuttle service. Visitors to the area for events or to see family will find it a comfortable and well-situated base. Guests planning to stay should consider requesting a room away from the freeway or truck parking areas to minimize potential noise, and it's advisable to confirm airport shuttle operating hours, especially for early morning flights.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The pool and hot tub are frequently praised for being clean and warm, providing a relaxing escape for both adults and children. While a fitness center is available, its usage is less frequently highlighted. Guests consistently appreciate the provision of free Wi-Fi throughout the property, ensuring connectivity. Rooms are well-equipped with practical amenities such as microwaves and refrigerators, allowing guests to store and prepare snacks. A convenient commissary or snack bar on-site offers a good variety of items at reasonable prices. However, a recurring concern among guests is the reliability of the elevators, which have been reported as broken or out of service for extended periods, causing significant inconvenience, particularly for those with mobility issues or heavy luggage.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel's commitment to cleanliness, describing rooms and bathrooms as spotless and well-maintained. A standout feature is the exceptional comfort of the beds, with many reviewers noting they provided a truly restful night's sleep. Rooms are generally found to be spacious and well-appointed, often including practical amenities like microwaves and refrigerators. While many guests report a quiet stay, some have experienced noise from the nearby freeway, airport, or semi-truck parking, which can occasionally be disruptive. Feedback on the overall room condition is mixed; some describe them as modern, while others note that certain elements appear outdated or in need of renovation, such as worn carpets or minor plumbing issues like a broken shower head or running toilet. The quality and quantity of towels also received varied comments, with some finding them old or insufficient for larger groups.

Dining & Food Quality
The complimentary breakfast at the hotel consistently receives high praise from guests, often described as delicious, amazing, and a significant highlight of their stay. Many appreciate the wide variety of options available, including hot food selections like biscuits and gravy, and popular items such as Cinnabon rolls and a pancake machine, which are particularly a hit with children. The kitchen staff responsible for the breakfast area are frequently commended for their friendliness, helpfulness, and attentiveness, ensuring food trays are replenished and the dining area remains clean and organized. While most feedback is overwhelmingly positive, a few guests noted that the breakfast quality could be inconsistent on certain days or that specific items like cinnamon rolls were occasionally unavailable. Overall, the breakfast experience significantly contributes to guest satisfaction.

Location & Accessibility
The hotel's convenient location is a major advantage for many guests, particularly its close proximity to the airport and easy access to the freeway. This makes it an ideal choice for travelers needing quick connections or those exploring the wider area. Guests appreciate being within walking distance or a short drive of various restaurants and shops, providing ample dining and retail options. The area is generally perceived as safe. However, feedback regarding parking is mixed; while available, some guests found it limited, leading to parking in unpaved areas, and noted the presence of semi-trucks using nearby spaces. The hotel's closeness to the freeway and airport also means that some rooms experience external noise from traffic or aircraft, though many guests found their rooms surprisingly quiet despite this.

Staff & Service
The hotel's staff consistently receives outstanding praise for their exceptional friendliness and helpfulness, significantly contributing to a positive guest experience. Reviewers frequently highlight the warm greetings, attentive service, and willingness of staff members to go above and beyond to assist with requests or resolve issues promptly. The check-in process is often described as quick and efficient, setting a welcoming tone from arrival. While housekeeping is generally commended for maintaining clean rooms and replenishing towels daily, a few guests reported inconsistencies, such as rooms not being serviced or towels not being restocked without specific requests. The airport shuttle service is appreciated for its convenience and the helpfulness of its drivers, though some guests noted limitations in its operating hours, particularly for very early morning flights. Overall, the dedication of the staff to providing excellent service is a recurring theme.

Additional Information
Guests utilizing the airport shuttle should be aware that while it is a convenient and free service, its operating hours can be limited, especially for early morning departures, potentially requiring alternative transportation. For IHG members, the hotel generally recognizes status and offers benefits like select parking, though some members have reported issues with points accumulation or late check-out availability. The overall condition of the hotel receives mixed comments, with some guests suggesting that certain areas or rooms could benefit from updating or renovation, noting worn carpets or dated decor. A few guests also reported issues with the hot water supply in showers, finding it warm rather than hot at times. Additionally, some guests expressed surprise or dissatisfaction with charges for stained towels, advising caution for those with dyed hair.