Hotel Ibis Milano Centro (Milan, Italy)

Ibis Milano Centro is located in the heart of Milan, close to many points of interest and tourist attractions. Piazza D'Uomo is a five minute-walk away, Milano Centrale Station is a walkable 150 meters from the hotel and the famous Cathedral of Milan can be reached in less than 30 minutes on foot.

The hotel features standards and amenities that you expect to in a typical Ibis hotel: average-sized rooms that are very clean and well maintained, good Wi-Fi connectivity even in the rooms, and adequate air-conditioning. Pets are allowed in the rooms for a little extra charge per pet.

The staff here is very friendly and helpful to guests, eager to help them not only with hotel-related queries but also with information about various tourist attractions in town.

Several guests have reported that they encountered problems with the hot water in the rooms with wildly fluctuating temperature and pressure.

A guests have reported that their rooms lacked basic toiletries such as soap and toilet paper. A few have reported that whereas the main lobby and reception were comfortably cool, the air-conditioning systems in their private rooms were not as efficient and failed to cool the rooms adequately.

While the hotel's staff goes out of its way to make guests comfortable and happy, there seems to be an understaffing problem at the hotel with just a few waiters serving many guests at the restaurant and bar. This lowers the response time and overall quality of customer service.