Hotel Les Arcades

The hotel's most notable feature is its unbeatable location directly opposite the main train station, making it an exceptionally convenient base for exploring the city. This prime position is ideal for business travelers needing swift access to transport, sightseers keen to explore attractions, and travelers with early departures or late arrivals. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the remarkably friendly and helpful staff who contribute significantly to a positive stay. While most guests find the hotel to offer good value for money in an otherwise expensive city, some note that certain areas appear dated. To enhance your experience, consider requesting a room away from the street if you are sensitive to noise, and be sure to utilize the complimentary public transport card provided by the hotel, which is a significant benefit for getting around.

Facilities & Amenities
Guests find the hotel's facilities to be practical and contribute to a convenient stay. The elevator provides easy access to the reception and rooms, which are located on the second floor of a building that also houses offices and other businesses, creating a unique environment. Most guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. A significant highlight for many is the provision of free coffee and tea at the reception area, accessible to guests at any time. While some rooms are equipped with a mini-fridge, a common point of feedback is the absence of air conditioning, which can make rooms uncomfortably warm during hot weather, though fans are often provided. Some guests also note the lack of in-room kettles or USB ports.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. Feedback on room comfort and condition is mixed; while some find the rooms spacious and comfortable, others describe them as basic, small, or a bit dated with older wooden furniture. The beds receive varied comments, with some guests praising their comfort and good quality, while others report issues with saggy or overly soft mattresses and lumpy pillows. Noise levels are a recurring theme; despite the central location, many guests are surprised by how quiet their rooms are, especially those facing away from the street. However, some report significant noise from street traffic, construction work, or other guest rooms, suggesting soundproofing could be improved. The bathrooms are generally clean, though some feature an older style with a shower over a bath and a curtain, and a few guests noted minor issues like a moldy shower or a need for shower head adjustment.

Dining & Food Quality
The hotel's breakfast service garners considerable attention from guests. Most describe the continental breakfast as good, adequate, and offering sufficient variety, including croissants, bread, cheeses, cold meats, and fruit. Many appreciate the option to boil their own eggs and the availability of coffee and tea. However, some guests found the breakfast to be average or limited in choice, with occasional issues of items not being adequately replenished, particularly later in the morning. Despite these minor points, the food quality is generally considered good, and many guests recommend opting for the hotel breakfast due to its convenience and perceived value compared to external dining options in the city. The hotel's proximity to various restaurants and a bar next door also provides convenient alternatives for meals and drinks.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, particularly its direct proximity to the main train station. This makes it incredibly convenient for arrivals and departures, including direct train services to the airport. Guests appreciate being within easy walking distance of major attractions such as Lake Geneva and the Old Town, as well as numerous shopping and dining opportunities. A significant benefit frequently mentioned is the complimentary public transport card provided by the hotel, which allows free use of local buses, trams, and even water taxis, greatly enhancing accessibility to all parts of the city. While the area around the train station is lively and busy, guests generally feel safe, and the hotel's strategic position minimizes travel time, making it an excellent base for exploring.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentive service. Guests frequently commend the warm welcome they receive upon arrival and the staff's willingness to go above and beyond to assist with requests, provide local information, and ensure a comfortable stay. The check-in process is often described as quick and efficient, with staff accommodating early arrivals by storing luggage or preparing rooms ahead of schedule when possible. Many appreciate thoughtful gestures, such as providing complimentary coffee and tea, or even preparing early breakfast for guests with very early departures. The overall impression is that the staff are dedicated to providing a positive guest experience, making visitors feel valued and at home.

Additional Information
For guests traveling with pets, the hotel offers a pet-friendly policy, which is a convenient feature for animal owners. However, some guests noted that finding suitable outdoor areas for pets nearby could be challenging. The hotel utilizes an old-fashioned key system for rooms, requiring guests to leave their keys at the reception when they go out, which some found unusual but manageable. Guests should be aware that there can be external construction noise in the vicinity, particularly in the mornings, which some found disruptive, though others were not bothered. The hotel is situated on the second floor of a multi-use building, which can initially be confusing to locate, but once inside, the layout is clear.