Mantra Wings Surfers Paradise

The building offers a compelling urban escape, distinguished by its excellent onsite facilities including a heated pool, gym, and tennis court, which are consistently praised by guests. Many rooms also boast great views, particularly from higher floors. However, guest experiences are significantly shaped by the condition of individual units, with many reporting outdated and unclean rooms, especially when booked through third-party managers. This makes it a suitable option for families or groups seeking apartment-style accommodation with recreational options, provided they manage their booking channel carefully. While the building's own staff are often described as helpful, issues with third-party management, including difficulties with bond refunds, are a recurring concern. To ensure a smoother stay, it is highly recommended to book directly with the property rather than through external platforms like Airbnb, and be prepared for potential variations in room condition and the handling of security deposits.

Facilities & Amenities
Guests generally appreciate the comprehensive onsite facilities available, including a well-maintained heated pool, a functional gym, and a BBQ area for communal use. The presence of a tennis court is also a positive, though some guests noted difficulty in booking it due to reception availability. However, a significant point of frustration for many is the limited lift access, with only one often operational, leading to considerable wait times. While some units feature a spa, it was frequently reported as broken. Furthermore, the air conditioning in many units is a small split system located only in the lounge area, which struggles to cool the entire space and has been found to be mouldy or ineffective. Other in-room amenities like ceiling fans, blinds, and even the fridge were often reported as broken or non-functional, impacting guest comfort.

Cleanliness & Room Comfort
The feedback on room cleanliness and comfort is highly polarized, with a strong emphasis on negative experiences. While a few guests found their rooms to be clean and the beds comfortable, the overwhelming majority reported significant issues. Many units are described as old and outdated, with pervasive problems such as mouldy smells, filthy carpets, dusty surfaces, grimey kitchen cupboards, and dirty dishes. Some reviews explicitly mentioned uncleaned toilets, horrible smells from bathrooms and kitchens, stains on the bed, and even toenail clippings on the floor. The bathrooms are often cited as not having been updated. Guests also reported issues with broken blinds affecting privacy and non-functional ceiling fans, leading to uncomfortable, warm nights. The general state of disrepair and lack of thorough cleaning significantly impacted guest satisfaction and well-being, with some guests even experiencing health issues due to dust and mould.

Location & Accessibility
The property's location receives mixed but generally positive feedback, often highlighted for its great views and proximity to key attractions. It is considered to have one of the best locations in Gold Coast, being a short three-minute walk to the beach. Guests appreciate its strategic position, which is close enough to easily walk to both Broadbeach and Surfers Paradise (within 1 to 2 kilometers) yet sufficiently removed to avoid the immediate noise and bustle. The convenience of a tram operating just outside the premises further enhances accessibility to the wider area. However, some guests noted a lack of immediate amenities within walking distance, such as local shops or even a coffee shop, suggesting that transport might be needed for daily conveniences or dining options beyond the immediate vicinity.

Staff & Service
Feedback on staff and service is notably divided, largely depending on whether guests interacted with the building's direct staff or third-party apartment managers. The property's own staff are consistently praised for being lovely and really helpful, very understanding and accommodating, and providing professional service. They are often described as friendly and helpful, contributing positively to the guest experience. In stark contrast, staff from third-party management companies are frequently criticized for their lack of communication, being dismissive and rude, and exhibiting a bad attitude. Guests reported significant issues with the check-in process, including long waits for keys and a general lack of care or responsiveness, particularly when problems arose with their units. This disparity in service quality significantly impacts overall guest satisfaction.

Additional Information
A critical recurring theme in guest reviews is the distinction between booking directly with the property and through third-party platforms like Airbnb or Q-Stay. Many guests strongly advise against using these external managers, citing numerous issues including deceptive pictures of units, significant cleanliness problems, and a pervasive lack of responsiveness from their staff. A major concern highlighted by multiple guests is the security bond policy, with numerous reports of bonds not being returned, leading to accusations of a "scam." Guests also reported various maintenance issues that impacted safety, such as electrical problems and broken locks. Furthermore, the general condition of amenities provided, such as coffee, tea, and sugar, was often described as old and stale. Guests with allergies are particularly warned, as dust and mould in units frequently led to health issues.