Hotel MDR Marina del Rey - a DoubleTree by Hilton

The hotel offers a modern and stylish urban escape, with its inviting lobby and pool area serving as a signature feature that many guests appreciate for relaxation and ambiance. It is often chosen for its convenient location and comfortable accommodations, making it a suitable choice for various travelers. Business travelers find it practical due to its proximity to the airport and local business hubs, while couples can enjoy a relaxing getaway with the pleasant common areas and nearby dining options. Families benefit from the spacious rooms and the hotel's amenities, which provide a comfortable base for exploring the area. To enhance your stay, it is advisable to clarify the specific cleaning service policy upon check-in, as it differs from traditional daily service, and consider requesting a room away from the highway for a quieter experience.

Facilities & Amenities
The hotel features an inviting pool area, often described as spacious and well-maintained, complete with cabanas that enhance the relaxing atmosphere. While some guests note occasional noise from children, the pool remains a popular spot for unwinding. The fitness center is available for guests, though some reviews mention it could benefit from updates to its equipment and amenities, such as ensuring water is available. Connectivity is provided through Wi-Fi, although several guests experienced intermittent service and connectivity issues in their rooms. The hotel's elevators are functional, but some visitors reported them to be slow, noisy, or occasionally out of order, causing minor inconvenience. The lobby and common areas are generally praised for their modern design and inviting layout, contributing positively to the overall guest experience.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is somewhat mixed. Many guests found their rooms to be spotless and well-maintained upon arrival, highlighting the comfortable beds and quality linens that contribute to a restful sleep. However, some reported issues such as a persistent musty smell, particularly in older sections or rooms with less ventilation, and occasional instances of overlooked dirt or stains. Room amenities vary, with some guests noting the absence of basic bathroom amenities like shower caps or sufficient toiletries. Shower water pressure is generally acceptable, though some found it to be low. Noise levels are a recurring concern, with guests frequently mentioning traffic noise from nearby highways, sounds from adjacent rooms, or the loud operation of the air conditioning units, which can disrupt sleep. Some rooms also experienced issues with TV functionality or non-working phones.

Dining & Food Quality
The hotel offers a restaurant and bar area that many guests find pleasant and well-designed, providing a good atmosphere for meals and drinks. The breakfast buffet receives mixed reviews; while some appreciate the variety and presentation, others found the food, particularly hot items, to be cold or under-seasoned. Service in the dining areas is generally described as professional and attentive, though some guests noted instances of slow service or staff being overwhelmed during busy periods. The quality of food served in the restaurant is often considered good, with specific dishes like burgers receiving positive mentions. However, some guests found the dining options to be expensive, and there were reports of issues with room service responsiveness, with calls going unanswered. The availability of a coffee shop or market within the hotel is appreciated for quick bites and beverages.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering convenient access to various points of interest. It is situated within easy reach of Marina del Rey, providing opportunities for walks and enjoying the waterfront. Guests appreciate its proximity to Venice Beach and Santa Monica, making it a suitable base for exploring these popular coastal areas. For travelers, the hotel's close distance to the airport is a significant benefit. Additionally, the surrounding area boasts numerous restaurants and shopping options, many within walking distance, enhancing convenience for guests. However, parking is a notable point of contention, with guests frequently expressing dissatisfaction over the high daily fees and occasional issues with the parking gate system.

Staff & Service
The hotel staff generally receives high praise for their friendly and helpful demeanor, with many guests highlighting their willingness to assist with requests and provide recommendations. The check-in process is often described as efficient, though some guests experienced delays or issues with room availability. While many found the front desk staff to be accommodating and professional, a few instances of unresponsiveness or perceived rudeness were reported, particularly concerning complex issues. Housekeeping service is a frequent topic; guests must request room cleaning in advance, which often leads to frustration if not communicated clearly at check-in, resulting in rooms not being serviced or a delay in receiving fresh towels. Overall, the staff's efforts to provide attentive service are recognized, contributing positively to the guest experience despite some operational challenges.

Additional Information
Guests should be aware of several important details to ensure a smooth stay. A significant point of feedback revolves around the cleaning policy, which requires guests to request room servicing in advance, often a day prior, rather than offering automatic daily housekeeping. This can lead to rooms not being cleaned or a delay in receiving fresh towels if not properly arranged. The hotel also charges a daily parking fee, which many guests find excessive given the nature of the parking area. Furthermore, a substantial damage deposit is typically required upon check-in, and some guests reported issues or delays in its return. While the hotel aims to provide a comfortable experience, these specific policies and charges are frequently mentioned as areas of concern for visitors.