Motel 6 Claremont, CA

This hotel is frequently recognized for its spacious rooms and a highly convenient location right off the freeway, making it a practical choice for road trippers and budget-conscious travelers. Many guests appreciate its pet-friendly policy, which is a significant draw for pet owners. While the staff generally receives praise for their helpfulness, the overall guest experience is often impacted by varying room conditions and noise levels. For a more comfortable stay, guests might consider requesting a room away from the freeway or upper floors to minimize external noise, and it is advisable to bring personal toiletries as they are not consistently provided.

Facilities & Amenities
Guests frequently highlight the convenience of having a refrigerator and microwave in their rooms, which are consistently reported as functional and appreciated for storing food and drinks. The air conditioning generally works well, providing comfort. However, feedback on other facilities is mixed; the pool is often mentioned as being closed or under renovation, limiting its availability. Similarly, the Wi-Fi connectivity receives varied reviews, with some guests experiencing slow speeds or frequent disconnections. Many guests also reported that ice machines were frequently out of order, and the laundry facilities, while available, sometimes presented issues with functionality.

Cleanliness & Room Comfort
Room cleanliness and comfort receive mixed reviews. While many guests found their rooms to be clean upon arrival, a significant number reported issues such as persistent odors, including strong smells of smoke, mold, curry, or other unpleasant scents. The overall condition of rooms is frequently described as dated or in need of maintenance, with complaints about damaged fixtures like dripping faucets and worn-out bathtubs. Some guests noted visible stains on linens, floors, and walls, and a few even reported instances of bed bugs. Bed comfort varies widely, with some finding them comfortable while others described them as uncomfortably hard. Noise is a pervasive issue, stemming from loud neighbors, stomping from upstairs rooms, plumbing sounds, and external disturbances from the freeway or parking lot. Basic in-room amenities like shampoo, iron, or ironing boards are often not provided, with only a small bar of soap available.

Dining & Food Quality
The hotel does not offer breakfast service, which is noted by guests. However, its location is a significant advantage for dining options. Guests consistently praise the abundance of restaurants and food places within easy walking distance. Popular choices mentioned include Denny's, McDonald's, Norm's, and Starbucks, along with various other local eateries like Vietnamese and Chinese restaurants. This wide selection of nearby dining establishments ensures that guests have convenient access to a variety of food choices throughout their stay.

Location & Accessibility
The hotel's central location is a major highlight for many guests, offering easy access to the freeway and making it ideal for travelers. It is conveniently situated near various restaurants and shops, with many dining options within walking distance. The proximity to colleges is also a key benefit for visitors to those institutions. Parking is generally described as ample and easily accessible, with spaces often close to rooms. While many guests feel safe due to the hotel's location and staff presence, some have noted the presence of unusual activity or individuals in the parking lot or surrounding areas, which occasionally impacted their sense of security.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, courtesy, and helpfulness. Many guests commend the fast and easy check-in process, noting that staff are efficient and accommodating. The front desk personnel are often highlighted for their willingness to assist with requests, such as providing extra towels or addressing noise complaints. Housekeeping service, however, receives mixed feedback; while some guests found it satisfactory, others reported a lack of daily room cleaning or delays in fulfilling requests for fresh towels. Despite the predominantly positive interactions, some guests reported isolated instances of unhelpful or rude interactions, particularly concerning issue resolution or specific requests.

Additional Information
The hotel is widely recognized for its pet-friendly policy, which is a significant advantage for guests traveling with animals, though some noted challenges in finding suitable outdoor areas for pets. Guests should be aware that the property is undergoing renovations, which can impact the availability of certain amenities like the pool, as it has been observed to be closed or under construction. Some guests reported issues with room requests, such as specific floor preferences, not being honored upon check-in. There have also been isolated reports of discrepancies in billing or challenges with obtaining refunds, suggesting guests should confirm all charges and obtain receipts. The hotel provides free Wi-Fi, though its reliability can vary.