Hotel Mumbai International- Near T2 International Airport

This hotel is primarily distinguished by its exceptional proximity to Mumbai International Airport, making it an ideal choice for transit travelers and those seeking a convenient base for short stays or business trips. Guests frequently highlight the ease of access, often noting the hotel is just a few minutes' drive from the airport. While some reviews praise the spacious rooms and overall comfort, many others contradict this, describing rooms as notably small and congested. The hotel's staff consistently receives commendation for their friendliness and cooperativeness, contributing positively to the guest experience. For families or solo travelers, the hotel's location near the airport offers practical advantages, though the surrounding area's condition is a recurring concern. To ensure a smoother stay, it is advisable to confirm room size expectations and inquire about breakfast details upon check-in, as these are common points of mixed feedback.

Facilities & Amenities
A significant and frequently mentioned aspect of the hotel's facilities is the absence of a lift or elevator, which many guests find inconvenient, especially for those with luggage or mobility issues. While free Wi-Fi is generally available and appreciated, the functionality of in-room appliances like the television and air conditioning receives mixed to negative feedback, with some reporting non-working units or additional charges for TV services. The refrigerator in rooms is often described as non-functional or unclean. Many guests note the lack of an exhaust fan in the bathrooms, leading to poor ventilation. Basic amenities such as toiletries are sometimes reported as missing. Parking is available but can be limited, and the hotel lacks an intercom or telephone in rooms, requiring guests to physically go to the reception for requests.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly polarized. While some guests describe rooms as clean and neat, a substantial number report significant issues, including dirty rooms, stained sheets, mould on curtains, and unclean toilets. Many reviews mention the presence of red ants, lizards, or even rats in the vicinity, raising concerns about hygiene. The beds are generally found to be comfortable by those who had a positive experience. However, the room size is a major point of contention, with numerous guests finding them very small and congested, often noting that the bathrooms are equally tiny. Issues with poor ventilation and noisy air conditioning are also common. Some guests express concerns about the security of the rooms, citing non-working main door locks and a general feeling of unsafety.

Dining & Food Quality
The hotel's dining options receive predominantly negative feedback. A recurring theme is the absence of an in-house restaurant or kitchen, with the hotel relying on external vendors for food, including room service. This often leads to slow food delivery and concerns about hygiene and food quality. The complimentary breakfast is a major source of dissatisfaction; guests frequently report it as cold, limited in quantity and options (often just one item like idlis), and sometimes not clearly communicated regarding serving location or availability. Many guests state that the breakfast does not justify the room rate. While a few reviews mention the food being "good," the overwhelming sentiment points to a poor and inconsistent dining experience, particularly concerning breakfast.

Location & Accessibility
The hotel's location is its most consistently praised attribute, primarily due to its close proximity to Mumbai International Airport, often cited as being just a 5 to 10-minute drive away. This makes it highly convenient for travelers needing quick access to the airport. Guests also find the hotel's general location accessible and well-connected to nearby areas and transport services. However, the immediate surrounding area outside the hotel receives strong negative comments, with many guests describing it as poor, dirty, amongst slums, and feeling unsafe or shady, which can be a significant deterrent, especially for families. Some guests also report difficulty in tracing the hotel's exact location using maps, requiring coordination with staff upon arrival.

Staff & Service
The staff at the hotel generally receives positive feedback for their friendliness, cooperativeness, and helpfulness. Many guests highlight the reception staff for their polite and accommodating demeanor, including efforts to address late-night calls and assist with check-out times. The check-in and check-out processes are often described as hassle-free and efficient. However, there is also a notable amount of negative feedback regarding staff behavior, with some guests reporting rude, unprofessional, or indisciplined interactions, particularly when issues arise or specific requests are made. Instances of staff waking guests late at night for bill payments or imposing strict guest visit policies have also been reported, leading to frustration and a perception of poor customer service.

Additional Information
Guests should be aware that the hotel does not offer default room cleaning; cleaning services must be specifically requested. There are reports of misleading photos on booking websites, with the actual rooms appearing significantly different and often smaller than advertised. Some guests have experienced issues with booking confirmations, including reservations being cancelled or rooms being refused upon arrival despite prior confirmation. The hotel has a strict guest visit policy, with some reviews indicating that visitors are allowed for a very limited time, after which significant charges may apply. Furthermore, the DTH connection for the television is reportedly charged daily after initial setup, which is an unexpected cost for some guests.