Hotel NH Milano 2

The hotel is set within a green, tranquil residential area, featuring a large lake with turtles and koi fish, offering a peaceful escape from the city bustle. Guests frequently highlight its convenient location near a major hospital and airport, along with the generally friendly staff and good breakfast. While many appreciate the cleanliness of the rooms, a significant number of reviews point to the hotel's dated appearance and a clear need for refurbishment. This hotel is particularly well-suited for business travelers attending events or visiting the nearby hospital, medical visitors seeking proximity to care, and families or couples looking for a quiet, safe environment. To enhance your stay, consider requesting a room with a lake view for a more pleasant ambiance, and be prepared for the possibility of mosquitoes, especially during warmer months.

Facilities & Amenities
The hotel offers several facilities that contribute to the guest experience, though some areas show signs of age. Guests can utilize a fitness center, which, while described as small, is generally considered adequate for a workout. Meeting spaces are available and frequently used for business events, receiving positive remarks for their suitability. Free Wi-Fi is provided throughout the property, though some guests reported it being slow or unreliable for work and streaming. The presence of elevators is appreciated for ease of access to rooms. However, the hotel bar is often noted as being closed or having limited hours, which can be inconvenient for guests seeking a place to relax or socialize in the evenings. Some reviews also mention a lack of certain in-room amenities like a coffee machine or kettle in all rooms.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, with many praising the general tidiness while others express concerns. Most guests find their rooms to be spacious and the beds comfortable, ensuring a restful night's sleep. However, a significant number of reviews highlight the dated nature of the rooms and furniture, with some mentioning worn carpets, stained walls, or damaged fixtures. Bathroom conditions also vary, with reports of broken showers, chipped sanitary ware, or difficulty adjusting water temperature. A recurring and significant issue is the presence of mosquitoes, often found dead on walls, leading to uncomfortable nights for many. Additionally, air conditioning units are frequently described as noisy or ineffective, and some rooms have been noted to have unpleasant smells, including smoke or mustiness.

Dining & Food Quality
The breakfast service receives widespread praise from guests, often described as excellent, vast, and offering a good variety of options, including both sweet and savory items. Many appreciate the quality and abundance of the food, making for a positive start to the day. However, some guests found the breakfast to be basic or noted that the dining area could become crowded. Feedback on the restaurant is more varied; while some commend the food quality and professional staff, others express disappointment, citing instances where the restaurant was closed during their stay or found the menu to be expensive with small portions. Despite these mixed reviews, the breakfast remains a consistent highlight for many visitors.

Location & Accessibility
The hotel's location in a quiet residential area is a major draw, providing a peaceful environment away from the city's hustle. It is particularly convenient for those visiting the San Raffaele Hospital, being within walking distance or a short bus ride. The proximity to Linate Airport is also frequently mentioned as a benefit for travelers. A bus stop directly outside the hotel offers easy connections to the metro station, facilitating access to Milan's city center, though some guests find the overall distance from downtown to be a drawback. Parking is available on-site, but it is a paid service and can sometimes be challenging to navigate or find available spots, with some guests noting the cost.

Staff & Service
Feedback regarding the staff and service is quite varied, with both positive and negative experiences reported. Many guests commend the friendly staff and their helpful and attentive demeanor, particularly highlighting their professionalism and willingness to assist with requests. The check-in and check-out processes are often described as efficient by some. However, a notable number of reviews mention instances of unhelpful or rude staff, particularly at the reception, with some guests experiencing slow check-in times or perceived incompetence. Despite these inconsistencies, the hotel is generally considered pet-friendly, accommodating guests traveling with animals. Overall, while some encounters are highly praised, others indicate a need for more consistent service quality across the team.

Additional Information
A significant point of feedback concerns the hotel's overall datedness and the pressing need for refurbishment, with many guests feeling the property no longer aligns with a four-star standard. This is evident in various aspects, from worn interiors to functional issues across different areas. Another frequent source of confusion and dissatisfaction is the distinction between the main hotel building and the residence section; guests often report being unexpectedly assigned to the residence, which is perceived as being of a lower standard and located a considerable distance from the main facilities, leading to inconvenience and a less comfortable stay. Furthermore, some guests have noted a persistent cigarette smoke smell in certain areas, including rooms and the reception, which detracts from the overall comfort and ambiance.