Hotel on Devonport

The hotel is widely praised for its spacious rooms and comfortable beds, offering a restful stay in a prime location. Its signature feature is its central location on the waterfront, providing easy access to Tauranga's CBD, restaurants, and attractions, making it an excellent choice for sightseers and business travelers seeking convenience. The secure onsite parking is also a significant draw, ensuring peace of mind for guests arriving by car. Couples appreciate the comfortable accommodations and potential for harbour views, while families find the large rooms and proximity to local amenities suitable for their needs. To enhance your experience, it is advisable to book parking in advance due to its popularity and consider requesting a room on a higher floor with a harbour view to minimize potential disturbances from nearby construction.

Facilities & Amenities
Guests consistently highlight the convenience of the hotel's secure onsite parking, often available for a fee but sometimes complimentary with direct bookings, and note the presence of EV charging facilities. Rooms are well-equipped with practical amenities such as a fridge, microwave, toaster, and cutlery, allowing for self-catering options. Many rooms feature a spa bath and a balcony, enhancing the guest experience. While there is no dedicated gym or sauna, the hotel provides free Wi-Fi and Sky TV channels, though some guests found the TV systems a bit outdated. Thoughtful touches like complimentary snacks, water, and a variety of hot beverages (tea, coffee, hot cocoa) are frequently appreciated, adding value to the stay.

Cleanliness & Room Comfort
The hotel receives widespread commendation for its clean and spacious rooms, which are consistently described as modern and well-maintained. Guests frequently praise the comfortable beds and plenty of pillows, ensuring a good night's sleep. The large bathrooms, often featuring both a separate shower and bath, are also a highlight, with many noting the good water pressure. Most guests find the rooms quiet, benefiting from double-glazed windows and blackout curtains, though some have reported noise from adjacent rooms, trains, or nearby construction. A recurring concern for some guests is the inconsistent shower temperature, which can fluctuate between hot and cold. While generally well-appointed, a few reviews mentioned minor issues like tired features or a lack of a table in some rooms.

Dining & Food Quality
Feedback on dining options is mixed, with many guests appreciating the convenience of room service breakfast, often described as tasty and reasonably priced. The hotel's on-site restaurant receives praise for its food quality, with specific mentions of excellent sourdough and eggs. However, a significant number of guests note the limited availability of dining, particularly the absence of lunch or dinner options on weekends, and the restaurant or bar being closed during their stay, especially on holidays. Some business travelers found the breakfast opening time of 8 AM inconvenient. While complimentary snacks and hot beverages are provided in rooms, some guests found the supply of milk sachets insufficient, and one review noted the absence of coffee on the room service menu.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy walking distance of Tauranga's vibrant waterfront, bustling CBD, and a wide array of restaurants, cafes, and shops. Many rooms offer pleasant harbour views, enhancing the overall experience and providing a scenic backdrop. While the hotel provides secure onsite parking, guests are strongly advised to book it in advance due to high demand, as street parking can be restricted or metered. Some reviews mention the proximity to a train line, which can occasionally lead to noise, and a few note ongoing construction in the vicinity that might impact views or cause some daytime disturbance. Despite these minor points, the hotel is widely regarded as an excellent base for exploring the city on foot and accessing key areas.

Staff & Service
The hotel generally receives high praise for its friendly staff and helpful service, with many guests highlighting their attentiveness and willingness to assist with requests, from providing quiet rooms to offering cutlery for snacks. The quick check-in process is frequently commended, and housekeeping is noted for being lovely and efficient. However, feedback on service consistency is mixed; some guests reported instances of inconsistent staff attitude, including unfriendliness or arrogance, and issues with poor phone manner. There are recurring concerns regarding communication about hotel policies, such as early credit card charges or unexpected restaurant closures. A few guests also experienced frustration with the hotel's handling of booking and payment issues, including unresponsiveness to refund requests or early check-out pressures.

Additional Information
Guests should be aware of several specific policies and unique features. The hotel does not accept cash payments, and credit cards are typically charged 24 to 48 hours prior to arrival, a detail some guests found surprising. While early check-in can sometimes be accommodated, the hotel strictly enforces its check-out time, with some guests reporting calls or knocks as early as 10:15 AM. Thoughtful in-room amenities include makeup wipes and darker-colored makeup face cloths, and some rooms even provide ear plugs due to potential train noise. However, there is no room safe available, and the hotel does not offer wake-up calls. Guests also noted a lack of direct connection between the hotel and the in-house "Club Room" for noise complaints.