PACIFIC 19 Kona

This hotel offers a distinctive blend of renovated charm and an unbeatable central location, making it a memorable choice for travelers. Its signature feature is the successful transformation of an older property into a chic, boutique-style destination with a relaxed island vibe. This makes it particularly appealing to sightseers and couples seeking a stylish base from which to explore, as well as business travelers looking for convenience. Families also find it suitable due to its proximity to attractions. Guests consistently highlight the hotel's prime position, allowing easy access to local shops, restaurants, and the waterfront. While the recent upgrades are appreciated, some aspects of the older building remain, such as the air conditioning units. To enhance your stay, be prepared for potential parking challenges and consider utilizing the complimentary beach equipment provided.

Facilities & Amenities
The hotel offers a range of amenities that enhance the guest experience. The pool area is frequently praised for being nice, clean, and well-maintained, providing a relaxing space, though many guests note it is unheated and can be quite cold. A unique and popular offering is the complimentary morning yoga sessions held by the pool. Guests highly value the availability of beach towels, chairs, and umbrellas for use, as well as bicycles, making beach outings convenient. Complimentary coffee is available in the lobby, often lauded for its quality, and a convenient coffee cart or truck is located outside for additional options. A water dispenser is also appreciated by guests. While Wi-Fi is available, some guests report it can be slow or is an open network. A guest laundry facility is also provided, adding to the convenience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the rooms as clean and the beds as exceptionally comfortable and conducive to a good night's sleep. The bedding is often highlighted for its quality. However, some guests note issues such as stains on carpets or linens, and a few report encounters with roaches or ants, particularly in bathrooms. The air conditioning units, often older window models, are a frequent source of complaint due to their loudness, which can disturb sleep. Some rooms are described as feeling damp or having a musty smell, a common challenge in humid climates. While some rooms feature balconies and pleasant views, others are noted for being small or lacking sufficient storage. The bathrooms are generally functional, though some mention issues with water pressure or inconsistent hot water.

Dining & Food Quality
The hotel does not offer a full breakfast service, but guests appreciate the complimentary coffee available in the lobby each morning, often highlighting its quality. For additional options, a popular coffee cart or truck is conveniently located outside the hotel, offering specialty coffees and light food items like bagels and acai bowls. The hotel's prime location means guests have easy access to a wide array of nearby restaurants and dining establishments within walking distance, providing ample choices for all meals. Rooms are equipped with mini-fridges that are typically stocked with various beverages and snacks for purchase, which some guests find convenient, while others prefer more empty space for their own items.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy walking distance of numerous attractions. It is ideally situated near Ali'i Drive, offering immediate access to a vibrant selection of shops, restaurants, and the Kailua Pier. Guests appreciate the convenience of being able to walk to the King Kam beach and other popular tourist activities. Its proximity also makes it a convenient choice for those traveling to and from the airport. However, parking is a significant and recurring concern for many guests. The on-site parking is often described as limited, tight, and frequently full, leading to challenges in finding a spot and sometimes requiring guests to park off-site. Additionally, a daily fee is typically charged for parking.

Staff & Service
The staff generally receives positive feedback, with many guests describing them as friendly, helpful, and welcoming, contributing to a pleasant atmosphere. The check-in and check-out processes are often noted as efficient. However, there is mixed feedback regarding the front desk staff, with some guests reporting instances of unresponsiveness, impatience, or a lack of accommodation, particularly concerning billing or reservation issues. A common point of contention is the housekeeping service, which is typically provided only every three days, leading to some guests needing to request fresh towels or trash removal more frequently. While some guests praise the staff's attentiveness and willingness to assist, others express frustration with the resolution of certain issues, such as in-room maintenance problems or billing discrepancies.

Additional Information
Guests should be aware of the mandatory resort fees charged daily, which cover amenities such as beach gear and yoga classes. While some find this fee justifiable for the included services, others feel it is not adequately disclosed or represents an unexpected additional cost. The hotel is an older property that has undergone significant renovations, resulting in a modern aesthetic that blends with its original structure. This can lead to some quirks, such as the use of window air conditioning units and occasional noise transfer between rooms due to thinner walls. Several guests have reported issues with payment processing and unexpected charges, particularly concerning mini-bar items or deposits, which can lead to frustration. The hotel maintains a pet-friendly policy, accommodating guests traveling with their animals. The overall design and vibe are frequently praised for being chic, boutique-like, and having an open-air lobby and attractive landscaped grounds.