Pacific Palms Resort

The hotel offers a serene escape, primarily distinguished by its expansive golf course and breathtaking views of the surrounding valley and mountains. This makes it an ideal destination for golfers seeking top-tier courses and practice facilities. Its beautiful setting also attracts couples looking for a romantic getaway with scenic backdrops, and families attending special events like weddings, which are frequently hosted on the property. Business travelers also find it suitable for meetings and conferences, appreciating the quiet environment. Guests consistently highlight the attentive staff and the overall cleanliness of the premises. To enhance your stay, it is advisable to confirm the availability of specific amenities upon arrival, as some facilities may experience intermittent operational issues, and be prepared for potential noise from events or neighboring rooms.

Facilities & Amenities
The resort boasts impressive golf courses, including two 18-hole options, a driving range, and a PGA store, making it a prime destination for golf enthusiasts. Guests also appreciate the beautiful pool area which offers stunning views, though the hot tub is frequently reported as being out of service. A spa is available, offering massage services, and there is a well-equipped fitness center. However, a significant recurring issue is the frequent malfunction of elevators and escalators, leading to long waits and inconvenience, especially for guests with luggage or mobility challenges. While free parking is a welcome feature, many guests note the absence of vending machines or a gift shop on-site, making it difficult to purchase basic necessities like bottled water or toiletries. Wi-Fi connectivity can also be intermittent, and cell signal is often weak throughout the property, including in conference rooms.

Cleanliness & Room Comfort
Most guests find the rooms to be generally clean, spacious, and well-furnished, often featuring great views of the city or golf course. The air conditioning is typically effective, though some units are noted for being noisy. However, many reviews indicate that the rooms are dated with tired decor, showing signs of poor maintenance such as scratched furniture, scuffed walls, and broken tiles. Plumbing issues are frequently reported, including slow drains, noisy toilets, and leaking showers, with some guests even finding no shower curtains or conditioner. A pervasive and significant complaint is the lack of consistent hot water, often resulting in lukewarm showers. Additionally, uncomfortable pillows, thin blankets, and no Smart TVs are common observations, alongside noisy ice makers and poor soundproofing that allows noise from adjacent rooms or elevators to disturb sleep.

Dining & Food Quality
The hotel features the RED restaurant, which receives mixed but generally positive feedback for its food quality, great views, and cocktails. Many guests enjoy the breakfast and find the portions generous, with specific praise for dishes like salmon and creme brulee. The bar service is often commended for its attentiveness and drink selection. However, a significant point of frustration for many guests is the consistent lack of room service, despite phone buttons indicating its availability. Some find the breakfast to be overpriced or bland, and the bar is noted for closing relatively early. While the restaurant offers good options, some guests feel the overall dining experience can be slow or inattentive, and there is a perceived lack of diverse coffee options beyond standard offerings.

Location & Accessibility
Perched on a hilltop, the hotel offers a secluded and quiet environment, providing a sense of privacy and boasting amazing views of the San Gabriel Valley, mountains, and city lights. Its location is particularly convenient for golfers, with two onsite courses and a driving range. The property offers ample free parking, which is a significant advantage for guests. While some reviews mention proximity to food and shops, others highlight the hotel's somewhat isolated nature, making it challenging to access basic necessities like bottled water or toiletries without a car. The hotel is also a popular venue for events and weddings, benefiting from its expansive grounds and scenic backdrop, though navigation within the large property can sometimes be confusing.

Staff & Service
The staff generally receives high praise for being exceptionally friendly, helpful, and accommodating, with many guests highlighting their attentiveness and willingness to assist. The check-in process is often described as smooth and efficient, and bellman service is available to help with luggage. However, feedback on service is mixed, with some guests reporting instances of unprofessional behavior, including unhelpful or rude interactions from certain front desk or night management staff. There are also complaints about a lack of communication regarding hotel amenities, reservation details, or ongoing issues like hot water problems. Some guests experienced issues with luggage carts not being provided as promised, and concerns were raised about staff entering rooms without prior notice or permission.

Additional Information
A pervasive and significant issue reported by numerous guests is the inconsistent availability of hot water, often resulting in lukewarm showers throughout their stay, despite attempts by staff to resolve it. Guests frequently express frustration over the lack of complimentary in-room bottled water and the absence of a gift shop or vending machines on-site for purchasing basic necessities or snacks. The hotel operates a pet-friendly policy, though a daily fee is applied. Some guests have reported issues with smoking in rooms by other guests, leading to unpleasant odors. Additionally, the hotel's large event capacity means that noise from golf tournaments or other functions can occasionally impact guest comfort, particularly early in the morning or late at night. A high deposit authorization per night is also noted by some as excessive.