Paradise Bay Resort

The hotel offers a unique coastal retreat, distinguished by its direct proximity to the Gozo ferry terminal and stunning bay views. Guests frequently highlight the spacious rooms, spotless cleanliness, and the generally friendly staff as key aspects of their stay. With multiple pools and convenient transport links right outside, it serves as an ideal base for sightseers and explorers eager to discover the islands. It is also well-suited for relaxation seekers and couples looking for a peaceful getaway, as well as families seeking a comfortable base with various amenities. To enhance your visit, consider opting for a room with a sea view for the best vistas, and be sure to purchase a bus pass from the machine in the hotel for easy island-wide travel. It is also important to note the hotel's cashless policy for most services.

Facilities & Amenities
The hotel provides a range of facilities for guests to enjoy, including several outdoor pools, though some are saltwater and their cleanliness can vary, with one occasionally noted as green. There is also an indoor heated pool, which some guests found to be cold or overly salty, and it can become crowded with children. A jacuzzi is available, but its functionality and cleanliness received mixed feedback. While there are ample sun loungers around the pools, some umbrellas were reported as broken. The hotel features a small, stony private beach conveniently located near the ferry, offering free loungers. For recreation, there is a gym, though many guests found its equipment poorly maintained and out of order. Wi-Fi connectivity is often unreliable in rooms, performing better in the reception area. An on-site shop is available but is noted for its expensive prices, and a games room is present, though many machines are dated or non-functional.

Cleanliness & Room Comfort
Guests consistently praise the hotel's spotless cleanliness, with rooms being cleaned to perfection daily and fresh linen regularly changed, a testament to the diligent housekeeping staff. While many rooms are described as spacious and comfortable, often featuring balconies with stunning sea views, some guests found the decor dated and worn out, with basic furniture. Issues such as mold in bathrooms, leaking mini-fridges, and chipped sockets were occasionally reported. Feedback on bed comfort is mixed, with some finding them comfortable while others described them as hard and lumpy, with similarly uncomfortable pillows. In-room amenities include a kettle, safe, fridge, toiletries, and a hairdryer, though some hairdryers were reported as old or prone to overheating. Noise can be a significant issue for rooms facing the main road or ferry terminal, with guests reporting loud traffic and howling wind, though soundproofing in bay-view rooms is generally better.

Dining & Food Quality
Feedback on the hotel's dining experience is quite varied. Breakfast is described by some as good and plentiful, offering a wide variety including full English and continental options. However, many guests found it repetitive, basic, and sometimes cold or tasteless, with limited fruit choices. Similarly, lunch and dinner received mixed reviews; some praised the food as delicious, well-seasoned, and of a high standard with ample choice of pasta, salads, meats, and desserts. Conversely, others found the food awful, bland, repetitive, and occasionally consisting of reheated leftovers. Guests on "all-inclusive" packages often expressed disappointment, noting limited drink options (with specific cocktails excluded), snacks running out, and the surprising exclusion of water. The main restaurant can be noisy during peak times. Many guests highly recommend the Porto Lounge across the road for its delicious food, with hotel guests often receiving a discount.

Location & Accessibility
The hotel's central location is a major draw for guests planning to explore the surrounding islands, being directly opposite the Gozo ferry terminal, just a short walk away. This provides convenient access for island hopping to Gozo and Comino. A bus stop directly outside the hotel offers frequent and convenient public transport links to various destinations, including Valletta, St. Julian's, and Mellieha Bay, making it easy to explore without a car. However, the hotel is also described as quite remote and isolated, with no shops or restaurants within walking distance apart from the Porto Lounge. This means guests often rely on buses or taxis to reach other amenities. The hotel offers free parking on-site, though it can get busy. While there is a small stony beach across the road, guests often travel to Mellieha beach or Paradise Bay beach for better options.

Staff & Service
The hotel staff receive mixed but generally positive feedback. Many guests commend the staff as fabulous, friendly, helpful, attentive, and professional, often going above and beyond to assist guests, such as helping with late arrivals or remembering individual preferences. The check-in process is typically described as effortless and quick. Housekeeping staff are consistently praised for their efficiency, thoroughness, and friendliness, ensuring rooms are kept spotless. However, some guests reported negative experiences, describing certain staff members as miserable, rude, blunt, or unhelpful, particularly when addressing room issues or clarifying "all-inclusive" package details. There were instances where guests felt their concerns were met with indifference or a lack of willingness to resolve problems without additional payment.

Additional Information
A significant point for many guests is the hotel's cashless policy, requiring card payments for most services at the shop and bar, which some found inconvenient, though an ATM is available on-site. Guests should be aware of ongoing construction work in certain areas, which has caused noise and disruption for some. The "all-inclusive" package often has limited inclusions, with specific drinks and even bottled water not always covered, leading to additional costs. Pool towels typically require a deposit. Tap water is not potable, and guests are charged for bottled water, with some reporting restrictions on refilling bottles from the breakfast area. Evening entertainment is present but can be quiet or limited on weekdays. The hotel sells day passes to locals, which can lead to overcrowding and increased noise levels in the pools, especially during weekends. Guests have also reported issues with room allocation upon arrival, not always receiving the room type initially booked.