Quest Carlaw Park

The hotel distinguishes itself with its apartment-style rooms featuring full kitchen and laundry facilities, complemented by complimentary access to the extensive NextGen gym and spa. This unique combination makes it an exceptionally practical and comfortable choice for guests. Reviewers consistently highlight the hotel's remarkable cleanliness, the genuinely friendly and helpful staff, and its convenient location. It is particularly well-suited for families and couples seeking a home-away-from-home experience, business travelers needing extended stay amenities, and individuals attending events at nearby venues. To maximize your stay, guests are advised to fully utilize the in-room kitchen and laundry for convenience and cost savings, and to take advantage of the impressive off-site gym and spa facilities.

Facilities & Amenities
Guests highly appreciate the comprehensive kitchenette or full kitchen found in each room, which includes a dishwasher, oven, fridge, microwave, and cooktop, along with all necessary utensils and cleaning supplies, enabling convenient self-catering. A significant highlight is the in-room washing machine and dryer, complete with laundry soap, which is particularly beneficial for longer stays. Furthermore, guests receive complimentary access to the nearby NextGen gym, a substantial facility offering multiple pools (including a rooftop option), a sauna, steam room, and hot tub, providing excellent recreational and wellness opportunities. Rooms are also equipped with free Wi-Fi and a Smart TV with Chromecast, ensuring connectivity and entertainment.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless and well-maintained rooms and facilities. Guests frequently describe the accommodations as modern, spacious, and thoughtfully designed with everything needed for a comfortable stay. The comfortable beds and crisp clean sheets contribute to a restful experience, though one guest noted a bed was not the absolute comfiest. While the hotel is generally quiet, some reviews mention occasional street noise, traffic noise, or noisy air conditioning units; however, the provision of earplugs in the rooms helps mitigate these disturbances. The modern bathroom with a spacious shower is also well-regarded, and the hotel's eco-friendly approach to soap and hair products is appreciated.

Dining & Food Quality
The hotel's design strongly supports self-catering, with each room featuring a fully equipped kitchenette or full kitchen. This allows guests to prepare their own meals, offering flexibility and the potential for cost savings. While there is no on-site restaurant, a convenient cafe is located downstairs, which is popular for breakfast and snacks. Additionally, guests can find a variety of restaurants and food options within easy walking distance, particularly in the nearby Parnell area. This setup caters well to those who prefer to dine in or explore local eateries rather than relying on hotel dining services.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for various activities. It is within easy walking distance of major venues such as Spark Arena and the ASB Tennis Centre, as well as the University of Auckland and the expansive Auckland Domain. The vibrant area of Parnell, with its shops and diverse restaurants, is also easily accessible on foot. While the CBD and Sky Tower are a slightly longer walk, they are still within reasonable reach. Public transport options, including Parnell Station and The Strand station, are nearby. Secure parking is available in an indoor parking facility adjacent to the hotel, though it is paid parking, and some guests noted occasional issues with reserved space availability.

Staff & Service
The hotel's friendly staff consistently receives glowing reviews, with guests frequently highlighting their helpful and welcoming demeanor. Many reviewers commend the team for being accommodating, responsive, and going out of their way to assist with various requests, from early check-ins to resolving internet issues. The quick check-in process and efficient after-hours check-in options are also appreciated. Housekeeping is noted for its attentive service, ensuring rooms are well-maintained and spotless, with daily servicing from Monday to Saturday. Overall, the staff's dedication to providing excellent service significantly enhances the guest experience.

Additional Information
Guests should be aware that the standard check-out time is 10 am, which is earlier than some other accommodations. The hotel provides earplugs in the rooms, a thoughtful touch to help mitigate any potential noise from the surrounding area. Rooms are serviced Monday through Saturday, ensuring a consistently clean environment throughout longer stays. For convenience, a convenience store is located directly across the road, and a snack store is also nearby. The hotel also uses a commendable system for soap and hair products that avoids single-use plastic bottles, aligning with sustainable practices.