Quest Petone

The hotel's apartment-style rooms, featuring full kitchen facilities and laundry amenities, are a standout feature, providing a practical and convenient base for longer stays and those preferring self-catering. Guests consistently highlight the exceptional staff service, praising their helpfulness and accommodating nature, alongside the hotel's central location in Petone, which offers easy access to local amenities. The generally clean and comfortable accommodations further enhance the guest experience. This makes the hotel particularly well-suited for business travelers seeking practical amenities for extended trips, families who benefit from the spaciousness and in-room conveniences, and both couples and sightseers looking for easy access to local attractions. To ensure a smooth experience, it is strongly recommended to book parking in advance due to limited on-site availability, and guests should be prepared for a potentially challenging after-hours check-in process which can sometimes involve delays and communication issues.

Facilities & Amenities
Guests consistently appreciate the comprehensive kitchen facilities available in the rooms, which typically include an electric stove, microwave, and a coffee machine, along with essential cooking utensils and even a small dishwasher, making self-catering highly convenient. Many rooms also feature in-room washing machine and dryer units, a highly valued amenity for longer stays or for families, though some guests note that not all rooms are equipped with these. For those seeking to maintain their fitness routine, access to a gym located across the street is provided, accessible with the room key. While Wi-Fi is generally available, some guests reported it could be patchy or poor at times, impacting connectivity. The presence of an elevator provides easy access to upper floors, though some reviews mention noise emanating from it or the carpark.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-appointed, with many praising the meticulous housekeeping. The comfortable beds and high-quality linens contribute to a restful sleep, though some guests noted that beds made from two singles pushed together could create a central ridge. While many rooms are described as quiet, noise levels can be an issue for some, with reports of sounds from neighboring rooms, the lift, and the carpark. A few guests experienced a persistent smoke odor in their rooms, and some bathrooms showed signs of wear, including peeling paint on ceilings, warped floors, and shower doors that did not close properly. In-room amenities like a coffee maker are appreciated, but some found the air conditioning unit to be noisy, or relied on a loud fan. A few also mentioned a noisy refrigerator.

Location & Accessibility
The hotel boasts a highly central location in Petone, making it exceptionally convenient for guests. It is situated just steps away from Jackson Street, a vibrant area offering a wide array of cafes, bars, restaurants, and shops, allowing guests to explore local dining and entertainment options easily. The beach is also within walking distance, providing a pleasant recreational opportunity. For those relying on public transport, the train station is conveniently accessible, offering connections to other areas. While the location is a major advantage, on-site parking is a significant and recurring concern. It is often limited, comes at an additional cost, and requires advance booking. Many guests reported difficulties finding available spots, especially during after-hours check-in, leading to reliance on often-tricky street parking with limited availability.

Staff & Service
The friendly staff consistently receive high praise for their helpful and accommodating nature, often going above and beyond to assist guests with various requests, such as securing parking or providing extra amenities. Guests frequently highlight the attentive service provided by the reception team, who are described as welcoming and professional. While the general check-in and check-out processes are smooth, the after-hours check-in system is a notable point of frustration for many. Guests reported difficulties with intercoms, unanswered calls, and prolonged waits, making late arrivals challenging. Housekeeping is generally described as meticulous and efficient, with daily servicing appreciated, though some guests noted instances where rooms were not serviced or towels not replenished unless specifically requested.

Additional Information
For guests with specific needs, the hotel offers accessible rooms that are noted for being spacious and well-equipped to accommodate wheelchairs, providing a comfortable stay. The self check-in process, particularly after hours, is a frequently mentioned aspect, with some guests finding it confusing or difficult due to communication issues. While rooms are generally well-equipped, some guests expressed disappointment with the limited TV channels available, noting the absence of Sky or streaming services. A few reviews also mentioned the lack of an ironing board in some rooms, and occasional shortages of basic kitchen supplies like milk or tea bags. Guests should also be aware that a power card system is in place, requiring the room key to be inserted for electricity.