Sai Palace Grand, Malad

The hotel is a popular venue for functions and events, including baby showers and wedding receptions, often praised for its ambiance and delicious food served at these gatherings. This makes it a suitable choice for event organizers and attendees looking for a comprehensive event solution. Its convenient location is frequently highlighted, appealing to both business travelers seeking accessibility and families attending or hosting events. While many guests appreciate the attentive staff and good food, some experiences are marred by issues with room cleanliness and customer service. The hotel aims to provide a comfortable stay, but feedback is notably mixed regarding the upkeep of rooms and the consistency of service. To enhance your experience, it is advisable to thoroughly inspect your room upon check-in and proactively confirm all booking details, especially if using third-party platforms, as some guests have reported discrepancies and communication challenges.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is mixed. While some guests generally describe the facilities as decent, specific issues are frequently mentioned. The Wi-Fi connectivity is a recurring point of concern, with many guests reporting it to be unstable or not working in their rooms, hindering their ability to stay connected. Some rooms are equipped with a massage chair, which a few guests found to be a pleasant bonus, though others noted it was old, noisy, or even had mold. There are also reports of basic in-room amenities being in poor condition, such as non-working AC and TV remotes, and internal phones being out of order. Guests have also noted a lack of standard provisions like tissue boxes and below-average toiletries. The elevators can also experience long wait times, particularly when the hotel is busy with functions.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly mixed feedback, with many guests expressing significant disappointment. Numerous reviews highlight issues such as stained bedsheets and glasses, unmopped floors, and general lack of thorough cleaning, including dirty walls and ceilings. Some guests even reported finding mosquitoes or cockroaches in their rooms. While some found the beds comfortable, others strongly suggested that mattresses need changing and described beds as too soft, leading to discomfort. Bathrooms are a particular area of concern, with reports of dirty granite, worn-out patches, clogged shower drains causing water to flood, and even a tap falling off. Rooms are often described as small and having old amenities in poor condition. Additionally, guests frequently mention loud noise from hotel functions and parties continuing late into the night, as well as noise from adjacent rooms or floors, significantly impacting their ability to rest.

Dining & Food Quality
The hotel's dining options and food quality generally receive high praise from guests. The breakfast buffet is consistently highlighted for its good spread and variety, offering a mix of vegetarian and non-vegetarian options, including live counters for freshly made items like dosa. Many guests found the breakfast to be delicious and well-replenished, catering well to the Indian palate. The hotel's restaurants are also very popular, often described as serving great food with excellent quality and quantity, attracting many locals. Guests frequently commend the overall taste and preparation of the dishes, though some noted the food could be a little spicy. While the food quality is a strong point, feedback on room service is mixed, with some guests experiencing prompt delivery while others reported slow response times or issues with fulfilling requests.

Location & Accessibility
The hotel's location is consistently praised as a significant advantage, making it a convenient choice for many travelers. Situated on Link Road and near the Malad West metro station, it offers easy access to various transportation options and is considered a central place in Malad. Guests appreciate its proximity to areas where they have business or personal commitments, making their travel efficient. The hotel is described as being in a great and convenient spot for exploring the western suburbs. For guests arriving by car, the hotel provides decent parking facilities, including valet parking, which adds to the convenience, although the availability and cost are not extensively detailed in reviews. Overall, the hotel's strategic position is a major draw, simplifying navigation for guests in the area.

Staff & Service
Feedback on the hotel's staff and service is notably polarized. Many guests commend the staff for being proactive, attentive, courteous, and professional, particularly highlighting their helpfulness during events and their willingness to go the extra mile. The check-in process is often described as quick and efficient. However, a significant number of reviews detail negative experiences, citing instances of rude and unprofessional behavior from certain staff members, particularly at the front desk. Issues include staff being arrogant, refusing to provide management contact details, and failing to inform guests about hotel policies. Housekeeping receives frequent criticism for not cleaning rooms adequately or consistently, and for not changing bedsheets unless specifically requested. Room service is also mentioned with mixed results, ranging from prompt to unresponsive, with one instance of a staff member asking for a tip while a guest was unwell.

Additional Information
Guests should be aware of certain specific policies and observations that impact the stay. For instance, there are reports of a strict no-refund policy and a lack of flexibility regarding cancellations, which some guests found problematic, especially when not clearly communicated upfront. A particularly concerning incident involved a banquet manager refusing to turn on hall lights for an event until full payment was made, despite an advance being paid and senior citizens present. Another guest reported being charged for a stained towel, which they felt was disproportionate to its value. Some guests also noted that the hotel's primary focus appears to be on banquet group bookings, which can sometimes lead to retail customers feeling less prioritized. There was also an observation regarding the absence of female staff in certain areas like restaurants.