Settlers Motor Lodge

The most defining and frequently discussed aspect of a stay is the unconventional check-in process, which consistently requires guests to retrieve keys from a separate property located a short distance away. This hotel is primarily suited for budget travelers or those seeking a quick sleepover, as its main appeal lies in its affordability. However, it is generally not recommended for leisure travelers looking for a relaxing or comfortable experience, as many reviews highlight significant issues with cleanliness and maintenance, indicating a strong need for comprehensive renovation. To enhance your stay, it is highly advisable to be prepared for the off-site key collection and to consider bringing your own essential amenities, as many basic items are frequently reported as missing or in poor condition. Additionally, guests should proactively verify the functionality of advertised features such as Wi-Fi and TV channels upon arrival.

Facilities & Amenities
Many guests report significant issues with the hotel's facilities and amenities. While some rooms are advertised with a smart TV, guests often find them to be basic or non-functional, with TV remotes not working and channel selections being far fewer than advertised. Wi-Fi is frequently reported as non-existent or unreliable. Basic necessities such as hairdryers, heaters, and even lightbulbs in bedside lamps are often missing. There are also consistent complaints about the absence of laundry facilities, despite being advertised. In-room features like fridges have been found to be broken, leading to spoiled groceries. Some bathrooms lack functional extractor fans or have shower dispensers that are empty. The overall impression is that many advertised amenities are either absent, broken, or misrepresented, leading to considerable inconvenience for guests.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly mixed, though predominantly negative. While some guests found the beds comfortable and the carpets clean, many others reported rooms to be dirty and outdated, with a pervasive horrible smell described as damp or industrial. Common complaints include hair on beds, grease on ovens, crumbs on benchtops, and stained or wet towels. Some rooms lacked hot water, had broken locks, or were found to have ants in the kitchen area. Critical safety concerns were raised regarding missing fire alarms in some units. Bathrooms are frequently described as old, dirty, with chipped vanity benches, caved-in shower walls, and missing plugs for sinks or handbasins. Noise from the location is also a recurring issue, and some bathroom fans were reported as non-functional.

Location & Accessibility
The location receives generally positive feedback for its accessibility, particularly for those utilizing public transport. Many guests appreciate its walkable proximity to Petone Railway station, making it convenient for travel. The availability of parking is also a significant advantage, with guests noting ample space, even for larger vehicles like trailers. However, some guests found the hotel to be a little far from the city center, which might be a consideration for those primarily visiting urban attractions. A notable concern regarding parking is that non-guests sometimes use the motel compound for their personal needs. Despite some minor drawbacks, the ease of reaching the railway station and the provision of on-site parking are consistently highlighted as key benefits of the hotel's position.

Staff & Service
Feedback on staff and service is notably mixed. Some guests experienced positive interactions, describing staff as friendly, supportive, welcoming, and helpful, particularly during late arrivals or when assisting with specific requests. Housekeeping is occasionally praised for doing a good job. However, a significant number of reviews highlight negative experiences, particularly concerning the check-in process and communication. Guests frequently report unhelpful staff, difficulty reaching them by phone for pre-arranged late check-ins, and having to wait extended periods or knock on staff residences in the rain to gain access. There are also instances where staff were perceived as being preoccupied with personal conversations while guests waited, or where language barriers with cleaners posed challenges. Overall, while some positive encounters are noted, the consistency and responsiveness of service, especially during check-in, are major areas of concern.

Additional Information
A recurring and significant point of additional information pertains to the check-in procedure, which is consistently described as unconventional and problematic. Guests are frequently directed to a secondary property located some distance away to collect keys, often without clear signage at the main site. This process has led to considerable frustration, especially during adverse weather conditions or when staff are unresponsive. There are also reports of billing issues, with some guests being charged for stays they were unable to complete due to check-in difficulties, leading to disputes over refunds. The hotel is also noted for its lack of clear street signage, making it difficult for guests to locate the property upon arrival. Furthermore, some guests have observed outside individuals parking within the motel compound for personal use, which can impact guest parking availability.