Suba Galaxy

This hotel stands out for its exceptional staff service and spotless cleanliness, creating a welcoming and comfortable atmosphere that many guests describe as feeling like home. Its convenient location near the airport makes it an ideal choice for transit travelers and business travelers seeking efficiency and ease of access for short stays or meetings. The hotel also caters well to families and leisure travelers looking for a pleasant stay with good amenities and a positive vibe. Guests consistently praise the comfortable accommodations and the high quality of the food, especially the breakfast. To enhance your stay, consider arriving early for breakfast, as the dining area can become busy, and if noise is a concern, requesting a room on a higher floor or away from the main highway might provide a quieter experience.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience. Wi-Fi is consistently praised for being fast and reliable, ensuring guests can stay connected. While there is no swimming pool, the hotel does provide well-equipped conference rooms and halls that are frequently used for workshops and business meetings, indicating good infrastructure for corporate events. Some guests noted issues with the elevator doors closing prematurely, which raised minor safety concerns. Inside the rooms, the lighting system is modern and effective, though some found the controls initially confusing due to a lack of instructions. A laundry service is available, but some guests found it expensive and reported that clothes were not returned completely clean. The hotel does not feature a bar, and there were reports of issues with the card machine not processing certain payment types, causing inconvenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as spotless, bright, and well-maintained. The beds are widely reported as comfortable, ensuring a restful night's sleep. Room size receives mixed feedback; some guests found their rooms to be quite small or "closet-sized," while others described them as spacious and of a good size, suggesting variability. The air conditioning system also garnered mixed reviews, with some experiencing noisy units or issues with proper functioning, leading to humidity or water leakage, though many found it excellent and effective. Noise levels from the adjacent highway were noted by some, but generally considered manageable, and rooms were often described as quiet. In-room amenities include tea and coffee making facilities and complimentary shower gel and shampoo. Some bathrooms were noted as small, with shower areas lacking a cubicle, leading to wet floors, and issues with toilet flush and shower pressure were occasionally reported.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread acclaim. Guests frequently describe the breakfast as excellent, delicious, and offering a wide spread of options, including fresh juice, smoothies, and made-to-order omelets. The overall food quality is highly praised, with many highlighting the tasty and hygienic homestyle Indian cuisine available for both breakfast and dinner buffets. While the breakfast room can be small, leading to a need to arrive early, the variety and taste are consistently appreciated. Some guests, however, wished for more Western-style options in the breakfast selection. Room service is available, but the menu is noted as being short and limited, with some guests finding the service slow or lacking professionalism. The hotel does not have a bar, and the main restaurant was noted as being a "dry" establishment, meaning no alcohol is served.

Location & Accessibility
The hotel's central location is a significant advantage, particularly its proximity to the airport, making it highly convenient for transit travelers with short taxi rides and offering complimentary airport pickup and drop-off services. It is situated in the heart of Andheri East, providing easy access to local transportation like taxis, auto-rickshaws, and metro stations, which are within walking distance. While some guests appreciate the nearby hypermarkets, supermarkets, and local restaurants, others noted a lack of customer-friendly malls or shops in the immediate vicinity, and some found the hotel's northern Mumbai location a bit far from the city center. The hotel is located close to a highway, which can result in some traffic noise, and the view from some rooms may be obstructed by a flyover. Parking is available, though some reviews indicated limited slots or insufficient space.

Staff & Service
The hotel staff consistently receives outstanding praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their polite, prompt, and supportive demeanor, often going the extra mile to assist with requests and make stays comfortable. The check-in process is generally smooth, with staff accommodating early arrivals and late departures when possible. However, there was an isolated report of a card machine issue causing significant delays during checkout, leading to inconvenience. While room cleaning is generally efficient and daily, some guests noted a need to specifically request replenishment of in-room amenities like tea supplies or to chase housekeeping for service. There were also comments about cleaning staff needing better training regarding knocking before entering. Overall, the staff's commitment to providing excellent service, including assisting with forgotten items and offering airport transfers, is a recurring theme.

Additional Information
This hotel, despite being approximately 17 years old, is consistently described as well-maintained. It is often utilized for corporate training and gatherings, which can lead to a busy ground floor and a small reception area due to the proximity of conference halls. Guests should be aware that the hotel is a dry establishment, meaning no alcohol is served. While the hotel aims to deliver an "affordable luxury" experience, some guests felt the pricing was high without breakfast. A significant concern raised by a few guests was regarding the hotel's website security, with reports of it being hacked and fraudulent calls being made, for which the hotel reportedly denied responsibility. Additionally, some guests noted that the hotel uses pre-filled water bottles instead of traditional bottled water, which is an environmentally friendly approach.