T24 Retro

The hotel offers a distinctive experience, characterized by its unique retro theme that permeates the entire property, from its decor and posters to its overall ambiance, evoking a nostalgic 70s Bollywood feel. Its signature feature is its exceptional proximity to Mumbai's airports, making it an ideal choice for transit passengers and business travelers seeking convenience for early flights or layovers. Guests consistently highlight the hotel's remarkable cleanliness and the generally positive dining experiences. The staff are frequently praised for their helpfulness and welcoming demeanor, contributing significantly to a comfortable stay. While the hotel is well-suited for those prioritizing airport access and a unique aesthetic, budget-conscious travelers will also find value here. To ensure a smooth experience, guests are advised to confirm airport transfer arrangements independently, as hotel-provided services have received mixed feedback, and to be aware of potential noise from internal and external sources.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is mixed, with some notable issues. The air conditioning is a frequent point of concern, with many guests reporting that units are old, poorly maintained, or simply non-functional, leading to uncomfortable room temperatures. Similarly, the Wi-Fi connectivity receives considerable criticism, often described as unstable, unreliable, or unable to support multiple devices, posing challenges for business travelers or those needing consistent internet access. The elevators are another recurring complaint, frequently described as small, old-fashioned, cumbersome to operate, and sometimes emitting unpleasant odors. A significant number of reviews mention the presence of mosquitoes in rooms and common areas, which greatly detracts from guest comfort. Some guests also note the absence of a swimming pool or fitness center, which might be a consideration for those seeking such recreational options. Additionally, the lack of a mini-bar or refrigerator in rooms is a common point of dissatisfaction.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms as neat, spotless, and immaculately maintained. However, feedback on room comfort and condition is varied. While some guests found their rooms to be spacious and well-appointed, others reported them as small or even claustrophobically tiny, often lacking a wardrobe for clothes storage. The beds are largely considered comfortable, with soft mattresses ensuring a restful sleep, though a few guests noted issues with uneven or creaky bed frames. Bathroom conditions present a significant area of concern; while some found them aesthetically pleasing with good showers, a notable number of reviews mention issues such as mold, unpleasant odors, clogged drains, or general lack of cleanliness. Noise levels are a recurring problem, with guests frequently disturbed by sounds from adjacent rooms, loud thuds, or external sources like nearby concerts, indicating poor soundproofing.

Dining & Food Quality
The hotel's dining options generally receive positive reviews, with guests frequently praising the food quality and variety. The breakfast spread is a particular highlight, described as fantastic and delicious, offering a wide array of options including cooked dishes like dosa and omelettes, fresh fruits, and various beverages. Many guests appreciate the attentive service from the restaurant staff during meals. While the food is consistently lauded for its taste, some guests found the restaurant prices to be on the higher side, and a few noted that the buffet could offer more options. Room service is often described as impeccable and prompt, with food delivered quickly. However, some guests expressed dissatisfaction with the policy requiring immediate payment for room service orders and the perceived high cost of in-room dining. The hotel's main restaurant, "Blend," is noted for its pleasant atmosphere and diverse menu.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, particularly its exceptional proximity to Mumbai's domestic airport (T1), often described as being within easy walking distance. This makes it an ideal choice for travelers with early morning flights or those on a layover. The hotel also offers convenient connectivity to Terminal 2 and other parts of Mumbai via the nearby metro station, which is also accessible on foot. While the immediate surrounding area is sometimes described as having narrow roads or being a bit noisy and dirty, the convenience of reaching the airport and public transport largely outweighs these minor drawbacks for most guests. However, feedback on airport transfer services provided by the hotel is negative, with several guests advising against booking them due to unreliability and suggesting using ride-sharing services instead.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Most guests praise the attentive service provided across all departments, from the front desk to housekeeping and restaurant staff. Many reviews highlight the staff's courteous demeanor and willingness to go above and beyond to assist guests with requests, contributing to a welcoming and comfortable atmosphere. The check-in process is generally described as smooth and efficient, though some guests reported delays or unhelpful interactions during busy periods. While the vast majority of comments are highly complimentary, a minority of guests reported instances of rude or unprofessional behavior from reception staff, particularly regarding issues like room readiness or specific requests. Despite these isolated incidents, the overall sentiment is that the staff's dedication to customer service is a significant strength of the hotel.

Additional Information
Guests should be aware of certain hotel policies and unique features that impact the stay. A notable point of contention for some guests is the hotel's policy regarding outside food and beverages, which prohibits their consumption in rooms and may incur charges for plates if disregarded. There are also reports of issues with billing, including instances of double charging or hotels not honoring early check-out refunds, which can be frustrating. The hotel's retro design extends to its unique, old-fashioned manual lifts, which some find charming but others describe as small and cumbersome. While the hotel is generally well-maintained, some reviews suggest that certain areas or rooms are showing their age and could benefit from modernization. Additionally, guests have noted difficulties with the hotel's location on Google Maps, making it challenging for drivers to find the property. The hotel also hosts business meetings and conferences, indicating suitable facilities for corporate events.