The Fern Residency Mumbai

This hotel offers a truly delightful experience, consistently praised for its excellent hospitality and a unique amenity: access to the Acres Club across the road, which provides extensive recreational facilities. Guests frequently highlight the hotel's delicious food, spacious rooms, and the exceptionally supportive staff. It is an ideal choice for business travelers seeking comfort and good Wi-Fi, families looking for recreational options, and couples desiring a relaxing stay with great dining. To make the most of your visit, be sure to explore the amenities at the Acres Club and note that while the hotel is centrally located, some major tourist attractions may require a short taxi ride.

Facilities & Amenities
A standout feature of the hotel is the complimentary access to the Acres Club, located just across the road. This extensive facility offers a swimming pool, gym, sports complex with billiards and table tennis, and a reading area, providing ample opportunities for recreation and relaxation. While the club is highly valued, some guests found the need to cross the road for these amenities slightly inconvenient, and noted that the pool might not always be open or lack sun loungers. Within the hotel, guests generally find the Wi-Fi to be good, though a few reported weak signals in their rooms. The hotel also provides convenient ice machines and vending machines. Limited parking is available, which some guests found challenging.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness and the overall comfort of the rooms. The spacious rooms are frequently mentioned, providing ample space for relaxation, and many appreciate the comfortable beds with good bedding, ensuring a restful sleep. Bathrooms are generally described as spotless and clean, with good water pressure and quality toiletries, though some reviews noted dated fixtures or issues with hot water and drainage. In-room amenities like coffee makers, tea, fridges, and glass water bottles are well-received. While the air conditioning is typically reliable, a few guests experienced issues with its functionality or dirty vents. The hotel is situated in a quiet locality, contributing to peaceful stays, though some reported noise from events at the adjacent club.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, with guests consistently praising the delicious food and variety. The breakfast buffet is highlighted for its good spread, offering a range of local dishes and fresh fruit, though some guests wished for more Western options or greater variety over longer stays. The in-house restaurant is celebrated for its extensive menu, high-quality cuisine, and pleasant ambiance, with many guests enjoying both lunch and dinner. Room service is noted as responsive, providing good quality and substantial portions. Specific dishes like North Indian cuisine, Bhindi Masala, and cheese omelettes are frequently recommended, and the attentive service from the restaurant staff further enhances the dining experience.

Location & Accessibility
The hotel boasts a central location that is highly appreciated by guests, offering easy access to various parts of the city. It is conveniently situated near the BKC connector and is considered a good base for those with visa appointments. While many find it close to major attractions, some international guests noted that it is about an hour's drive from central Mumbai's main tourist sites. The hotel is located in a quiet residential area, providing a peaceful environment away from the city''s main thoroughfares. Public transportation, including a monorail station, is within a short walking distance. Parking is available but can be limited, and some guests experienced issues with its management.

Staff & Service
The hotel's staff consistently receives exceptional praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight their professionalism and willingness to go the extra mile to ensure a comfortable stay. The check-in and check-out processes are generally described as smooth, swift, and efficient. Housekeeping is commended for its high standards of cleanliness and daily service, with staff being responsive to requests. Guests appreciate the prompt fulfillment of requests and the overall supportive attitude of the team, making them feel welcome and well-cared for throughout their visit.

Additional Information
The hotel demonstrates an admirable commitment to sustainability by providing reusable glass water bottles in rooms, a thoughtful touch appreciated by environmentally conscious guests. While the hotel generally maintains a high standard, some guests noted that the room decor and fixtures could benefit from updating, as certain areas appeared a bit dated or worn. A specific hotel policy mentioned by guests is the restriction on bringing outside food or drinks into the premises. Some guests also reported occasional noise from weddings or events held at the adjacent Acres Club, particularly at night, which could be a consideration for light sleepers.