The Imperial Hawaii Resort

The hotel's unbeatable central location in Waikiki is its signature feature, placing guests steps away from the beach, shops, and dining, making it an ideal choice for sightseers and couples seeking convenience. Many guests highlight the friendly and helpful staff as a significant positive, contributing to a welcoming atmosphere. The property consistently offers excellent value for money, especially given its prime position. While opinions on room size vary, many appreciate the spacious rooms and the convenience of on-site amenities like kitchenettes and an attached ABC store. This makes it particularly well-suited for families who benefit from the extra space and self-catering options, as well as budget-conscious travelers looking to maximize their stay without overspending. To enhance your experience, consider requesting a room on a higher floor for potentially better views, and take full advantage of the in-room kitchen facilities to save on dining expenses.

Facilities & Amenities
Guests frequently praise the hotel's array of facilities that enhance their stay. The rooftop pool is a popular highlight, often noted for its pleasant atmosphere and suitability for watching sunsets and fireworks, though some guests found it to be on the smaller side or in need of minor updates. Adjacent to the pool, the hot tub and jacuzzi areas are also well-received, providing a relaxing space after a day of exploration. The laundry facilities are consistently described as modern, well-equipped, and very convenient, making it easy for guests to manage their washing needs. For those looking to stay active, the fitness center is available, offering various equipment for workouts. The Owner's Lounge is appreciated for its comfortable setting, offering guests a space to relax, enjoy views, and sometimes participate in special events. Additionally, the availability of a filtered water and ice station is a highly valued convenience. While Wi-Fi is provided, some guests noted that the elevators could be slow or noisy, particularly if their room was located nearby.

Cleanliness & Room Comfort
Guests generally commend the hotel's commitment to cleanliness, noting that rooms are consistently well-maintained and exceptionally tidy. However, feedback on room condition is mixed, with many describing the decor as dated or old, and some mentioning signs of wear such as peeling wallpaper or worn furniture. Regarding bed comfort, opinions vary; while some found the main beds and Murphy bed comfortable, others reported the Murphy bed to be creaky or uncomfortable, and the sofa bed often described as hard. In-room amenities are a significant plus, particularly the well-equipped kitchenette featuring a full-size fridge, microwave, and various cooking utensils, allowing for self-catering. Many rooms also boast a balcony, offering views that range from cityscapes to partial ocean glimpses. Conversely, the bathrooms are frequently cited as small and dated, with some guests experiencing issues like low water pressure or cool water. Noise levels are also a point of varied feedback, with some rooms being quiet, while others are affected by air conditioning units or elevator sounds.

Dining & Food Quality
While the hotel does not feature extensive in-house dining, guests highly value the convenient food options available directly on-site or nearby. The large ABC Store located downstairs is a consistent highlight, providing easy access to groceries, snacks, beverages, and even hot deli items, allowing guests to stock their kitchenettes and prepare their own meals to save on costs. Additionally, a Denny's restaurant is situated within the building, offering hotel guests a discount on its menu, which includes breakfast, lunch, and dinner. Some guests found the Denny's to be a convenient and good value, while others had less positive experiences. For those seeking a more substantial start to their day, a continental breakfast is offered, featuring a variety of items such as fresh fruit, yogurt, and pastries. The presence of these accessible dining choices significantly contributes to the overall convenience and value of a stay.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of virtually everything in Waikiki. It is just a short stroll, typically one to two blocks, from Waikiki Beach, allowing for convenient access to the ocean. Guests appreciate being in the heart of the action, with numerous shopping opportunities, including the Royal Hawaiian Center and the lively Beach Walk, and a vast array of restaurants right at their doorstep. The hotel's proximity to public transportation options, such as bus stops and trolley stops, further enhances its accessibility to wider areas of the city and attractions like the Ala Moana Centre. Regarding parking, the hotel offers valet parking as the sole option. While some guests found the cost to be high, many others considered it reasonable for Waikiki, praising the service as efficient and the attendants as helpful, despite occasional traffic congestion around the valet area.

Staff & Service
The hotel consistently receives high praise for its friendly staff and excellent service. Guests frequently highlight the helpful staff at the front desk, who are described as professional, welcoming, and always ready to assist with inquiries, directions, or special requests. The check-in process is often noted as quick and efficient, with many guests appreciating the hotel's willingness to accommodate early check-in when possible, which is a significant convenience after long travels. The valet service also garners positive comments for its efficiency and the courteousness of the attendants. While daily housekeeping is not standard, guests report that staff are responsive to requests for fresh linens and towels, which can be picked up from a designated area. Overall, the attentive service provided by all team members, from the bell desk to the front desk, contributes significantly to a positive and memorable guest experience, making visitors feel well-cared for throughout their stay.

Additional Information
For guests seeking practical conveniences, the hotel offers several notable features beyond standard amenities. Additional kitchenware, such as kettles or blenders, can be requested to further enhance the self-catering experience. The hotel also provides engaging guest activities, including popular lei making classes and ukulele lessons, offering a taste of local culture. A highly appreciated benefit for travelers with late departures is the provision of post-checkout amenities, allowing guests to store their luggage and utilize showers to freshen up before heading to the airport. Furthermore, guests can take advantage of various discount programs at nearby restaurants and on local tours, which can be arranged through the hotel's virtual concierge service. It is worth noting the housekeeping policy, as daily room cleaning is not standard; guests are typically responsible for exchanging their own towels and disposing of trash on designated days.