The Langham, Gold Coast and Jewel Residences

The hotel offers a luxurious and modern escape, distinguished by its breathtaking ocean views from many rooms and its direct beach access, making it a truly memorable destination. This property is an ideal choice for couples seeking a romantic and pampered getaway, as well as families looking for spacious accommodations and convenient access to the shoreline. Guests consistently highlight the hotel's elegant design, new facilities, and the overall sense of opulence that permeates the property. While the hotel aims for a five-star experience, some guests suggest that visiting during off-peak times or weekdays can significantly enhance the tranquility, particularly around the pool areas, which can become quite lively. To make the most of your stay, consider requesting a room on a higher floor for unparalleled vistas and be aware of the hotel's deposit policy upon check-in.

Facilities & Amenities
The hotel boasts a range of impressive facilities designed for relaxation and recreation. Most guests praise the indoor magnesium pool for its serene atmosphere and therapeutic benefits, often noting its suitability for unwinding, especially during inclement weather. The fitness center is consistently described as large, well-equipped, and offering excellent views, providing a comprehensive workout experience. The spa is also highly regarded for its calming environment and professional treatments, making it a popular choice for rejuvenation. While the outdoor pool is visually appealing with a swim-up bar, many guests find it to be too small and often overcrowded, particularly with children, leading to a less relaxing experience. Some also note a lack of sufficient shade or umbrellas around the outdoor pool area. Free Wi-Fi is available and generally performs well, ensuring guests can stay connected.

Cleanliness & Room Comfort
Guests generally commend the hotel for its high standards of cleanliness and the overall comfort of its rooms. The accommodations are frequently described as luxurious, spacious, and beautifully designed, often featuring stunning bathrooms with both rain showers and separate tubs. Most guests find the beds to be exceptionally comfortable, ensuring a restful night's sleep, though some have reported issues with beds being too firm or noisy. While the rooms are typically well-maintained, a few guests noted minor inconsistencies in housekeeping, such as missed amenities or occasional cleanliness oversights upon arrival. Noise levels, particularly from wind around the building, were mentioned by some, impacting tranquility. Many rooms offer impressive views, but some guests were disappointed by enclosed balconies that limit fresh air and direct ocean sounds. The presence of coffee makers and luxurious toiletries is widely appreciated.

Dining & Food Quality
The hotel offers diverse dining experiences, with the breakfast buffet receiving mixed but generally positive feedback. Most guests praise its extensive selection and high quality, though some found it overpriced and noted occasional issues with food variety or the cooking of specific items like eggs. The Chinese restaurant is consistently lauded for its exceptional food and service, providing a standout culinary experience. Feedback on the other main restaurant is varied, with some guests reporting long waits and undercooked dishes, while others enjoyed their meals. Room service is often described as prompt and generous, though some guests found it to be expensive, with additional tray charges and occasional errors in orders. The lobby bar is a popular spot for its comfortable ambiance and well-crafted cocktails, while the pool bar food and service received more negative comments, including slow service and unappetizing options.

Location & Accessibility
The hotel's central location is a significant highlight for many guests, offering direct beach access and a beautiful boardwalk for leisurely strolls. It is conveniently situated between Surfers Paradise and Broadbeach, allowing guests to easily walk to either area for attractions, dining, and entertainment. This prime position makes it an excellent base for exploring the Gold Coast. While the immediate vicinity around the hotel is quieter, guests appreciate the ease of access to bustling areas. Parking is available, with options for both valet and self-parking, though some guests found the valet service to be expensive. The hotel's proximity to public transport links, such as the tram, further enhances its accessibility, making it convenient for travel to various parts of the city and beyond.

Staff & Service
The staff and service at the hotel receive highly varied feedback, ranging from exceptional to disappointing. Many guests consistently praise the team for their friendliness, attentiveness, and professionalism, highlighting instances where staff went above and beyond to assist. Positive comments frequently mention the helpful staff at reception and in the restaurants, contributing to a welcoming atmosphere. However, a notable number of reviews point to inconsistencies, particularly regarding check-in processes, with reports of long waits, rooms not being ready, and some staff appearing unhelpful or arrogant. Service at the pool bar and in-room dining also drew criticism for being slow or disorganized. Housekeeping, while generally good, had occasional lapses in consistency. Overall, while many individual interactions are positive, the hotel struggles with delivering a consistently five-star service experience across all departments, especially during peak periods.

Additional Information
A recurring theme in guest feedback concerns the hotel's deposit policy, with many guests expressing frustration over the substantial per-night deposit and the significant delays experienced in receiving refunds, sometimes extending for over a month. Some guests also reported unexpected charges, such as for a rollaway bed, that were not disclosed upfront. The hotel is known for its distinctive signature scent throughout the property, which many guests find appealing and memorable. While the hotel aims for luxury, some guests noted issues with basic room functionalities, such as air conditioning not working correctly or windows that do not open, impacting comfort. The hotel's approach to managing high occupancy, particularly around the pools, often leads to a less serene environment than some guests anticipate, suggesting it may be better suited for those who prefer a lively atmosphere.