Hotel Tor

This hotel offers a prime urban location, making it a standout choice for guests seeking convenience and accessibility in the city. Its signature feature is its exceptional proximity to major transport hubs and the lake, positioning it as an ideal base for sightseers and travelers relying on public transportation. Guests consistently highlight the friendly and helpful staff, as well as the unique in-room breakfast service. While the hotel's classic charm appeals to some, its dated aspects are noted by others. For short-stay visitors and budget-conscious travelers in an expensive city, this hotel provides a practical option. To enhance your stay, be aware that the reception is located on the third floor, and the building does not offer air conditioning, though fans are provided in rooms.

Facilities & Amenities
The hotel provides a range of amenities, though some are noted as dated. Guests appreciate the presence of a mini-fridge in rooms, and some are pleasantly surprised to find a kitchenette, offering added convenience. While a safe is available for valuables, some guests expressed concerns about the security of the key system. Wi-Fi connectivity is a mixed bag, with many reporting it to be weak or non-existent in their rooms, impacting their ability to stay connected. The hotel offers adapters for non-standard sockets, a thoughtful touch. The lift is described as small and old, and the overall entrance to the hotel can be confusing, with reception located on the third floor. There is no air conditioning, with fans provided as an alternative.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many reviews praise the cleanliness of the rooms, noting them as tidy and well-maintained. However, opinions on bed comfort are mixed; while some found the beds comfortable, many reported them as hard, lumpy, or that springs could be felt, suggesting older, worn mattresses. Room sizes also vary, with some guests enjoying spacious rooms while others found theirs to be tiny or cramped. Noise levels are a recurring concern, with thin walls leading to audible sounds from adjoining rooms, corridors, and street traffic. Bathrooms are frequently described as tiny or small, and some are noted as old, moldy, or having issues like a slippery bath, dirty drains, or a foul smell. The decor is generally considered dated.

Dining & Food Quality
The hotel's dining experience, primarily centered around breakfast, receives overwhelmingly positive feedback. The breakfast is a consistent highlight, praised for its quality, punctuality, and the convenience of being served directly to the room. Guests describe it as good, great, delicious, and generous, often including a selection of croissants, bread, and fresh fruits. Many appreciate the flexibility of choosing their desired delivery time. While the breakfast is generally well-regarded, some guests noted it was simple or basic, and a few mentioned a lack of protein options or that it was not accommodating for those with allergies. Despite these minor points, the in-room breakfast service is a significant positive aspect of the guest experience.

Location & Accessibility
The hotel's central location is its most celebrated attribute, consistently receiving high praise from guests. It is exceptionally convenient, situated just a short walk (5-8 minutes) from the train station (Cornavin) and directly across from the bus station, making it ideal for both local and long-distance travel, including services like Flixbus and the Chamonix bus. The hotel is also within easy walking distance to Lake Geneva, the Old Town, and numerous shops and restaurants, allowing guests to explore the city's main attractions on foot. While the location is superb for public transport and walking, parking is noted as difficult and expensive, with guests often relying on overnight street parking or distant garages.

Staff & Service
The staff at this hotel consistently receive exceptional praise, being a major highlight of the guest experience. Guests frequently describe them as friendly, helpful, attentive, and welcoming. Many reviews commend their cooperative and personalized service, noting how they genuinely cared for guests' needs and went out of their way to assist with inquiries and provide local tips. The check-in process is often described as quick and efficient, with staff accommodating early check-ins and late check-outs when possible. They are also flexible with breakfast times, even preparing meals the night before for early departures. The staff's dedication to providing excellent service significantly enhances the overall stay.

Additional Information
Guests should be aware of several unique aspects of this hotel. The hotel entrance can be confusing, as the reception is located on the third floor, often above a cafe or sandwich shop, and some guests noted a strong smell of cigarette smoke at the street-level entry. The hotel is housed in an old building, which contributes to its character but also means facilities are somewhat dated. A significant bonus for guests is the provision of a Geneva travel card, which offers free public transportation within the city. It is important to note that there are no staff on-site after 10 PM, which might impact late-night assistance. Some guests felt the hotel was overpriced given its age and facilities.