Treebo Trend JP Cottage

The hotel is highly regarded for its superb and convenient location, making it an excellent base for exploring nearby tourist attractions and easily accessible from the highway. This prime position makes it particularly suitable for sightseers and families looking for a comfortable and well-situated stay, with many appreciating the spacious rooms and the overall ambience of the property. While the swimming pool is a notable feature, guests should be aware that its perceived size can vary from photos, and its cleanliness or temperature might not always meet expectations, especially in winter. The staff hospitality also stands out for many, contributing to a positive overall impression. For a more comfortable stay, guests might consider bringing their own basic toiletries, as these are sometimes reported as missing, and be prepared for potential mobile network issues within the property.

Facilities & Amenities
The hotel offers a swimming pool which is frequently mentioned by guests, though feedback is mixed regarding its size, with some finding it smaller than depicted in photos. There are also comments about the need for improved cleanliness and temperature regulation, particularly during colder seasons, and some instances where the pool was unavailable. Wi-Fi is provided, with some guests reporting good speed and connectivity, while others experienced frequent disconnections and poor signal, making it challenging for tasks like office work. The availability of 24-hour hot water is a consistent positive point for many. However, some basic amenities like room slippers, table and chairs in the room, or even umbrellas were noted as missing by several guests. The property also includes kitchen services and a games room which is generally well-maintained.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While many guests praise the clean rooms, hygiene, and clean washrooms, a significant number report issues such as stained bedsheets and blankets, dirty towels, and unserviced rooms upon check-in, with some bathrooms also described as moderately clean or having stains. The room size is generally considered good and spacious, with some rooms offering a balcony or backyard view. However, the beds receive highly varied feedback; many find them too soft, over soft, spongy, or springy, leading to discomfort or back pain, while others describe them as comfortable. Bathrooms are often noted as big enough and comfortable, with some even featuring a bathtub, but basic toiletries like toothpaste or body soap are sometimes absent. Noise levels from other guests were occasionally an issue, with staff not always intervening.

Dining & Food Quality
Breakfast is a highly discussed topic, with feedback ranging from excellent and good to below average and not up to the mark. Most guests found the breakfast menu to be very short and limited, often offering only two main course items, leading to long waits for replenishment or specific dishes like eggs. The food quality for breakfast is also inconsistent, with some finding it tasty, while others describe it as poor, oily, tasteless, or even causing food poisoning for lunch and dinner. The restaurant itself is sometimes described as too small, leading to seating issues, and service can be slow. While some guests enjoyed the overall food taste and found it budget-friendly, many expressed a desire for more variety and improved quality across the board, particularly for lunch and dinner options.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, described as superb, very convenient, and easy to reach. It is situated right beside the highway, making it easily accessible, and is in close proximity to popular tourist attractions like Venna Lake and Lingmala Waterfall. Guests appreciate being able to walk to many points of interest, finding it ideal for sightseeing and exploring the area. This central and well-connected position significantly enhances the guest experience by minimizing travel time to attractions. While the location is generally praised, parking can be an issue, with some guests reporting that the space is not proper or sufficient, especially for ground floor rooms or during peak times like weekends. Despite this, the hotel's accessibility and its position near key landmarks make it a highly desirable choice for many travelers.

Staff & Service
Feedback regarding the staff and service is quite varied. Many guests commend the staff for being very polite, helpful, courteous, and providing prompt services, contributing to a positive overall experience. Specific mentions include quick room service and good cleaning efforts. However, a significant number of reviews describe the front desk staff as rude or unfriendly, unwilling to accommodate special requests, and not well-trained. There were instances where staff did not intervene in noisy guest situations, impacting the comfort of others. The check-in process was sometimes problematic, with reports of rooms not being serviced before guest arrival or issues with booking cancellations and payment discrepancies. Overall, while many experienced attentive and friendly service, consistency in staff behavior and service delivery appears to be an area for improvement.

Additional Information
Guests should be aware that mobile network coverage within the hotel property is often very poor, requiring guests to seek specific spots for a signal. While Wi-Fi is provided, its reliability can be inconsistent, making it difficult to rely on for connectivity. Basic toiletries such as toothpaste, body soap, and room slippers are frequently reported as missing from rooms, suggesting guests might want to bring their own. There have also been recurring issues with booking cancellations and refunds, with some guests experiencing last-minute cancellations or difficulties in receiving promised refunds. The hotel uses plastic plates and cups in dining areas, which some guests found unappealing. Additionally, the cost of stay was perceived as high by some, considering the amenities provided.