Urban Lounge Sleepery

This establishment is highly regarded for its exceptional cleanliness and spacious accommodations, making it a standout choice for travelers. Its signature feature, a heated outdoor pool, is consistently praised as a refreshing and relaxing amenity. The hotel's central location is a significant draw, placing guests within easy reach of local attractions and dining. It caters well to a diverse range of guests, including solo travelers and backpackers seeking a vibrant atmosphere, families who appreciate the larger rooms and convenient facilities, and even older guests with mobility needs, thanks to the attentive staff. For a more peaceful stay, guests might consider requesting a room away from the adjacent bar, and those with heavy luggage should be aware of the lack of an elevator.

Facilities & Amenities
Guests frequently highlight the inviting heated outdoor pool, often described as a perfect temperature for relaxation and a significant highlight of their stay. The property also features a dedicated co-working space equipped with multiple monitors, air conditioning, and reliable Wi-Fi, making it convenient for those needing to work. While a shared kitchen is available and generally well-equipped, some guests noted issues with slow-heating hobs and occasional cleanliness concerns, particularly regarding shared fridges. The presence of a Chromecast TV in rooms and a communal TV room are appreciated. It is important to note that there is no elevator, which can be a consideration for guests with mobility challenges or heavy luggage. The hotel's vibrant artwork and murals throughout the property also contribute to a pleasant and modern ambiance.

Cleanliness & Room Comfort
The rooms consistently receive high praise for their cleanliness and spaciousness, often exceeding guest expectations. Many reviews highlight the comfortable beds and clean sheets, ensuring a restful night's sleep. Rooms are generally well-equipped with amenities such as a hairdryer, hangers, a chair and table, and often a kettle and fridge. Some private rooms even feature a kitchenette and a separate toilet and bath. While most guests find the rooms quiet, some report noise from the adjacent bar or from other guests, particularly in dorms or rooms facing the street; earplugs are recommended for light sleepers. Feedback on room temperature is mixed, with some noting the lack of air conditioning can make rooms hot in summer, though heating is effective in winter. Some shared bathrooms have been noted for minor issues like mold or slow-draining showers.

Dining & Food Quality
The hotel offers a convenient breakfast option for a nominal fee, typically including cereals, bread, jelly, and coffee, though some guests found the selection to be basic. A significant draw is the adjacent Lava Bar, which is frequently mentioned for its cheap drinks, great food, and lively atmosphere. Guests appreciate the discounts available at the bar, making it a popular spot for socializing and enjoying meals without venturing far. The bar's proximity means easy access to food and entertainment, contributing to the overall social experience for many guests.

Location & Accessibility
The hotel boasts an amazing central location, placing guests within easy walking distance of many popular attractions in Rotorua. It is conveniently situated near public hot pools, the i-Site visitor center, and the Redwoods (with a nearby bus stop). The property is directly opposite the Kuirau Park geothermal park and a short walk from Eat Street, shopping areas, and clubs. This prime position allows guests to explore the city's offerings without needing transportation. Parking is available on-site, with some spaces being free, though it operates on a first-come, first-served basis and can be quite tight, which some guests found challenging.

Staff & Service
The staff consistently receives glowing reviews for their friendliness, helpfulness, and attentiveness. Guests frequently commend their willingness to go above and beyond, from assisting with mobility needs and upgrading rooms to posting forgotten items. The team is highly knowledgeable about local attractions and activities, providing valuable advice and helping guests book excursions. The check-in process is generally described as quick and easy, contributing to a smooth arrival experience. Many guests highlight specific staff members for their exceptional service, noting their cheerful demeanor and dedication to making stays comfortable and enjoyable. Overall, the staff's commitment to excellent service is a recurring theme, significantly enhancing the guest experience.

Additional Information
The hotel has undergone extensive renovations, resulting in a modern and appealing aesthetic, though some guests noted ongoing construction work which could cause daytime noise. While the property generally maintains a no-alcohol policy within its premises, the adjacent bar provides a lively social hub. Guests should be aware that while towels are typically provided, some private rooms may not include them, and there might be a charge for using dryers. The hotel offers a pet-friendly policy, accommodating companion dogs. For convenience, a Goki app can be used for keyless room entry. Some guests found the Wi-Fi to be limited to certain areas or hours, despite being advertised as free.