VR Hamilton

This hotel is a historic building, often described as a grand old lady with spacious rooms and a central location that places guests right in the heart of the city. While many appreciate its vintage charm and the sense of history, it is also frequently noted as being quite dated and in need of significant refurbishment. The hotel appeals to budget-conscious travelers and sightseers who prioritize location and room size over modern amenities. It is also suitable for those who appreciate historic architecture. Guests should be prepared for potential noise from both within the hotel and the surrounding city environment, especially on weekends. It is advisable to confirm parking arrangements in advance, as this is a common point of confusion and dissatisfaction for many visitors.

Facilities & Amenities
The hotel offers a range of basic facilities, though their condition varies. While some rooms feature air conditioning, its functionality can be inconsistent, with some guests reporting it only blows cold air or doesn't work at all. A refrigerator is typically available in rooms, but a microwave is generally absent, which some guests find inconvenient. The lift is a frequent subject of comment, often described as old, slow, wobbly, and occasionally out of order, with a strict four-person limit. Wi-Fi connectivity receives mixed reviews, with some finding it reliable and others experiencing difficulty. Rooms are usually equipped with an iron and a hairdryer, though the latter may be outdated. Some rooms boast a balcony, which is a positive feature for many. However, the hotel does not provide in-room kitchens or laundry facilities.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. While some rooms are praised for being clean and spacious, others report issues such as dust, greasy handprints, stained carpets, mould, and a pervasive musty smell. The room size is consistently highlighted as a significant positive, with many describing them as exceptionally large. However, the beds receive mixed reviews, with some finding them comfortable and others describing them as too soft, hard, or prone to sagging. Bathroom condition is a common point of concern, often noted as dated, with issues like slippery floors, low toilets, weak shower pressure, and inconsistent hot water. Noise levels are a major complaint, stemming from thin walls, loud neighbours, and significant street noise from nearby clubs and traffic, making restful sleep challenging, particularly on weekends.

Dining & Food Quality
The hotel does not offer an on-site breakfast, which is a point of disappointment for some guests. However, its prime location is a significant advantage for dining options. Guests consistently highlight the abundance of restaurants, cafes, and eateries within easy walking distance, including an Italian restaurant and a kebab shop accessible from the hotel. This proximity allows guests to explore a wide variety of local culinary experiences. While there is no mention of extensive in-room dining services, some guests have noted that room service for other needs was friendly and helpful. The lack of in-room kitchen facilities means guests rely on external dining for meals.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. It is situated directly in the city's central business district, offering easy walking access to numerous attractions, including shops, restaurants, the casino, and the river. This makes it highly convenient for sightseeing and exploring the city on foot. However, parking is a significant and recurring issue. It is often described as limited, expensive, difficult to access, and not always guaranteed, with some guests directed to off-site paid parking facilities. The surrounding area, while central, can be noisy due to nearby entertainment venues and street activity, particularly at night.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, and accommodating, particularly at the front desk. However, a substantial number of reviews describe staff as unhelpful, dismissive, inattentive, or even rude, leading to frustrating experiences. The check-in process can be problematic, with reports of long wait times, confusion over bookings, unexpected charges for early check-in, and issues with room keys. Communication from the hotel is frequently criticized as poor or lacking, especially regarding parking and after-hours access. Some guests also report difficulties with bond refunds and general customer service issues, indicating a need for more consistent and empathetic service delivery.

Additional Information
Guests should be aware that the hotel operates with several specific policies that can impact their stay. There are frequent complaints about a non-changeable booking policy and unexpected credit card surcharges. A bond is typically required upon check-in, which can be a point of contention. The hotel's after-hours access is often cited as an issue, with the main entrance locking at 10 PM and guests needing a code, which is not always clearly communicated. The elevator has a strict capacity limit, and guests are reportedly warned about potential charges if it breaks due to overcrowding. The hotel's overall vibe is frequently described as old, tired, or even "creepy" by some, contrasting with its historical charm. Many guests note that while it offers good value for money for a short stay, expectations should be managed regarding its age and condition.