Jyoti Dwelling Hotel

This hotel is primarily noted for its convenient location, particularly for travelers seeking proximity to the airport and metro stations, making it a practical choice for those with early morning flights or business travelers attending events in nearby commercial hubs. While some guests have found the accommodations to be clean and comfortable, a significant number of reviews highlight inconsistencies in room quality and service. The hotel aims to provide a budget-friendly option, appealing to cost-conscious travelers who prioritize accessibility. To ensure a smoother experience, guests are advised to confirm all booking details and potential extra charges upfront, as well as to clarify any specific room requests upon arrival to avoid discrepancies.

Facilities & Amenities
The hotel offers a range of basic facilities, though their condition and functionality receive mixed feedback. Guests report issues with in-room amenities such as air conditioning not cooling effectively and televisions not working. While some rooms are equipped with coffee and sugar sachets, the absence of a kettle is noted. The property is described by many as being old, with some mentioning an outdated lift and a persistent smoking smell in certain areas. Despite these concerns, the hotel does feature an in-house restaurant and some reviews briefly mention a fitness center, suggesting a basic level of recreational provision for guests.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Some guests describe their rooms as neat and clean, finding them comfortable and spacious for the price point. However, a notable number of reviews express significant dissatisfaction, reporting rooms in terrible condition, being unclean, dirty, and having a stuffy smell or smelly linen. Issues with poor maintenance are frequently cited, including broken fixtures and uncleaned bathrooms. While some find the beds comfortable, others mention being provided with twin beds joined together, which can shift during sleep. Outside noise and construction noise are also mentioned as potential disturbances.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive mixed but generally positive comments regarding quality. Many guests praise the breakfast as very tasty with a good variety of selections, often served in a buffet style. However, some note that the breakfast menu can be limited, especially for Indian breakfast options, and that non-vegetarian choices are absent. The in-house restaurant is mentioned for providing quick room service and food that is good and on time. A recurring concern is the high cost of food, with some guests finding it expensive and even reporting extra charges for basic items like cutleries or plates when ordering food to the room.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, particularly its proximity to the airport and metro station. Guests appreciate its convenience for accessing business parks and other key areas of the city. It is situated on a main road, making it easily accessible. For those traveling by car, valet parking is available on the property, which is a welcome convenience after long journeys. The strategic placement near major transportation hubs makes it an ideal choice for guests who prioritize ease of travel and quick access to different parts of the city.

Staff & Service
Guest feedback regarding staff and service is predominantly negative, with many reporting highly unsatisfactory experiences. Numerous reviews describe the staff as rude, unprofessional, arrogant, unhelpful, and indifferent, often lacking courtesy and professionalism. Specific issues include staff denying online bookings upon arrival, attempting to charge double the room cost, ignoring or delaying simple requests, and exhibiting poor communication. While a few guests mention finding some staff members courteous, welcoming, or helpful and cooperative, these positive instances are overshadowed by widespread complaints about the overall lack of hospitality and poor handling of guest concerns, significantly impacting the stay experience.

Additional Information
Guests should be aware of several specific policies and charges that have caused dissatisfaction. The hotel has a strict no-refund policy for cancellations or early check-outs, regardless of the reason or timing, which has led to guests losing the entire amount of their stay. There are also reports of extra charges for seemingly basic amenities, such as cutleries or plates for in-room dining, and even for friends visiting guests in their rooms. Some guests have found the hotel to have "too school-like rules," indicating a rigid approach to guest services. Furthermore, there have been serious complaints about staff moving guests' belongings to different rooms without permission, leading to items going missing.