Millennium Hotel New Plymouth Waterfront

The hotel is highly regarded for its prime waterfront location, offering guests immediate access to the city's vibrant core and scenic coastal attractions. Its signature feature is its direct proximity to the sea and walking paths, making it an ideal choice for sightseers and couples seeking a picturesque getaway, as well as families looking for convenient access to local activities. Guests consistently praise the comfortable rooms, delicious dining experiences, and the central accessibility to shops and restaurants. The dedicated and attentive staff are frequently highlighted for their exceptional service. To enhance your stay, be mindful of the limited on-site parking and potential road noise, especially if you prefer quiet surroundings, though earplugs are often provided.

Facilities & Amenities
While the hotel is noted for having somewhat limited general facilities, guests appreciate the convenience of complimentary access to nearby pools and a gym, allowing for wellness activities during their stay. The hotel's elevator is frequently mentioned, though some guests found it to be slow or occasionally problematic, leading many to opt for the stairs. Beyond these, the primary amenities revolve around the excellent on-site dining and bar options, which serve as central gathering points. The overall impression is that while extensive recreational facilities are not a highlight, the available amenities adequately support a comfortable and convenient stay, especially for those prioritizing location and dining.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, with many appreciating the comfortable beds and good water pressure in the showers. A significant number of rooms offer appealing ocean views, enhancing the overall experience. However, feedback on cleanliness is mixed, with some guests reporting minor oversights such as uncleaned surfaces, dusty areas, or issues with the spa baths being unclean or not functioning properly. Noise is a recurring concern, particularly from the busy main road with heavy truck traffic and early morning refuse collection, as well as occasional hallway disturbances. In-room amenities like coffee makers (often instant coffee) and the placement of bedside lamps sometimes fall short of expectations, and some guests noted issues with air conditioning not cooling effectively.

Dining & Food Quality
The on-site restaurant, Salt, receives widespread acclaim for its delicious food and stunning sea views. Guests consistently praise the quality of both breakfast and dinner, with many highlighting specific dishes and the overall culinary experience. The bar is also popular, offering well-received cocktails and a pleasant atmosphere. However, some guests expressed disappointment with the restaurant and bar's limited operating hours, noting that they often close earlier than expected, which can be inconvenient for late arrivals or evening relaxation. Additionally, the availability of room service is sometimes limited or unavailable, prompting guests to seek dining options outside the hotel.

Location & Accessibility
The hotel's central location is consistently lauded as a major highlight, placing guests directly on the waterfront and within easy walking access to a multitude of shops, restaurants, attractions, and the popular coastal walkway. This prime position makes exploring the city incredibly convenient. Despite the excellent accessibility, parking is a significant and frequently mentioned challenge. The hotel has limited on-site spaces, which are often full, forcing guests to utilize off-site parking, sometimes incurring additional costs. While the waterfront views are a draw, the main road directly in front of the hotel can be busy and contribute to noise levels.

Staff & Service
The staff at the hotel are overwhelmingly praised as a standout feature, consistently described as friendly, helpful, attentive, and professional. Guests frequently highlight their willingness to go above and beyond to assist with various requests, from providing local recommendations and directions to accommodating specific needs like extra amenities or room changes. The check-in process is generally reported as smooth and welcoming, though a few guests experienced delays or complications related to security deposits. Overall, the dedication of the staff to providing excellent service significantly contributes to a positive guest experience, making visitors feel valued and well-cared for throughout their stay.

Additional Information
A recurring point of contention for some guests is the hotel's policy regarding the security deposit required upon arrival, with feedback indicating that refunds can be delayed, causing inconvenience. Another notable, albeit isolated, incident involved a water main burst in the vicinity, which temporarily affected the hotel's water supply, leading to some guest dissatisfaction regarding the communication and resolution of the issue. These specific details, while not impacting the majority of stays, are important considerations for potential guests.