Narwee Hotel

The hotel offers a unique blend of convenient accommodation and a vibrant, integrated pub experience, making it a memorable choice for guests. Its signature feature is the on-site renovated pub with a bistro, sports bar, and bottle shop, providing immediate access to dining and entertainment. This establishment is particularly well-suited for business travelers seeking proximity to the airport and sightseers who appreciate easy train access to the city. Families and couples also find it appealing for its value and on-site amenities, enjoying the lively atmosphere and diverse offerings. Guests consistently highlight the hotel's excellent location and overall good value for money. To enhance your stay, it is advisable to inquire about room location to minimize potential noise from the lively pub area and to confirm hot water availability upon check-in, as some guests have noted inconsistencies.

Facilities & Amenities
The hotel provides a range of on-site facilities designed for convenience and entertainment, primarily centered around its integrated pub. Guests appreciate the renovated pub, which includes a popular bistro, a lively sports bar, and a convenient bottle shop for off-premise purchases. For those interested in gaming, a dedicated TAB area and a well-appointed gaming machine room are also available. The hotel offers free parking with ample space, which is a significant advantage for guests arriving by car. However, it is important to note that there is no lift to access the upper floor rooms, meaning guests will need to carry their luggage up stairs. Rooms are generally well-equipped with a fridge, kettle, toaster, and complimentary tea and coffee supplies, along with bottled water, enhancing the comfort of the stay. Some rooms feature a private bathroom, while others utilize a shared bathroom located down the hallway.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, though many find the rooms to be clean and generally well-maintained. Most guests report comfortable beds, though some find them to be too firm. A recurring concern is noise levels, with guests frequently mentioning street noise, train noise, and sounds from loud neighbors due to thin walls. The hotel's internal security doors also contribute to noise with their loud opening and closing. Room condition varies, with some guests noting worn carpet, cracks in walls, and occasional holes. There are also reports of unpleasant smells, including a "sheep fleeces" scent, a general "weird smell," and the pervasive odor of smoke seeping into rooms. Bathrooms are often described as tight or small, with some guests encountering issues like filthy shower screens, dripping taps, or problems with shower heads.

Dining & Food Quality
The on-site bistro and restaurant receive largely positive feedback for their food quality and value. Guests consistently praise the food as good, delicious, and top-notch, with many highlighting the generous portion sizes and reasonable prices. Popular menu items include the beef and Guinness pie, rump steak, and schnittzels, all frequently recommended. While breakfast is not provided by the hotel, guests appreciate the convenience of nearby bakeries and cafes. The bar offers a good selection of beverages, though some guests have noted instances of grumpy staff. Most guests find the overall dining experience pleasant, but some have reported issues with slow service, incorrect orders, or rude staff in the bistro, particularly during busy periods.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for travelers utilizing public transport. It is situated directly across from the train station, offering extremely convenient access to the city, which is approximately a 35-minute train ride away. For those flying, the hotel is also well-positioned for easy access to the airport, with a direct train connection taking around 15 minutes. Guests appreciate the proximity to various nearby amenities, including shops, restaurants, a 7-Eleven, a bakery, and a cafe, all within walking distance. Ample free parking is available on-site, providing convenience for guests with vehicles. However, it is important to note that the hotel lacks a lift, meaning guests must navigate stairs to reach their rooms, which can be challenging for those with heavy luggage or mobility concerns.

Staff & Service
Feedback on staff and service is varied, with many guests praising the friendliness and helpfulness of the hotel and bistro staff. Housekeeping is often described as attentive and efficient. The check-in process is generally reported as easy and quick, though some guests have experienced delays due to staff prioritizing bar patrons. However, a notable number of reviews highlight significant concerns regarding certain staff members. Some bar staff are described as rude, judgmental, or even racist, leading to unpleasant interactions. Security personnel have also been criticized for being arrogant and threatening. Management has received negative comments for being unhelpful, dismissive of complaints, and for not addressing recurring issues like a constantly slamming office door. Despite these issues, many guests still commend the overall positive demeanor of the majority of the staff.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. A significant concern is the pervasive issue of smoke, with guests reporting a smokey bar area, smoke seeping into rooms, and clothes retaining the smell. There are also strong negative comments regarding a hotel policy that allegedly required guests to provide debit card details, including CVV numbers, for check-in, which raised serious security concerns and led to accusations of unprofessionalism. Another recurring issue is the noise from the pokies area and the slamming office door, which can disturb guests. Some rooms have also experienced persistent hot water issues, with water being barely lukewarm or turning cold during showers. Additionally, guests have noted that the TV system in rooms often has poor reception or non-functional channels.